Experience

Kimpton Charlotte Square

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Food And Beverage Operations Manager

  • Aug 2021 - Present

  Overseeing day to day running of 3 different F&B outlets, Preserving excellent levels of internal and external customer service, Leading F&B team by attracting, recruiting, training and appraising talented personnel, Establishing targets, KPI's, policies and procedures, Forecasting, Purchasing goods, overseeing stock levels and continuously making necessary improvements, Creating positive team culture, high levels of productivity and employee engagement, Producing staff rotas for the department.

• Restaurant Manager

  • Jul 2018 - Present

  Coordinating daily restaurant management operations. Delivering superior food and beverage service and maximizing customer satisfaction. Handling and responding efficiently and accurately to customer inquiries and complaints. Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines in a workplace. Overseeing stock levels and ordering supplies. Train new and current employees on proper customer service practices and company's culture and values presentation. Appraise staff performance and provide feedback to improve productivity - weekly and monthly meetings and briefings. Taking reservations, accommodating various customer's needs and maximizing restaurant space and assets. Preparing daily and monthly reports and organizing marketing activities and promotional events. Producing staff rotas. Create and execute plans for department sales, profit and staff development. Show less



Portobello Cafe

• United States
• Restaurants
• 1 - 100 Employee

• Restaurant Supervisor

  • Dec 2016 - Jan 2018

  Maintaining proper inventories; Ensuring appliance with cash control procedures; Assisting general manager in a selection process of the new associates; Creating work schedule; Dealing with and resolving any possible customer complaints; Overseeing other employees, making sure of a good teamwork rate and effort; Assist restaurant manager in conducting menu classes and taste panels; Communicate daily with restaurant manager with regard to special events, house counts, etc. Maintaining proper inventories; Ensuring appliance with cash control procedures; Assisting general manager in a selection process of the new associates; Creating work schedule; Dealing with and resolving any possible customer complaints; Overseeing other employees, making sure of a good teamwork rate and effort; Assist restaurant manager in conducting menu classes and taste panels; Communicate daily with restaurant manager with regard to special events, house counts, etc.



Hurricane's Grill

• 1 - 100 Employee

• Operations Supervisor / Maitre'D

  • Jun 2013 - Jun 2017

  Organizing and supervising shifts; Participating in a menu development; Responsible for reservation and seating plan; Dealing with customer complaints; Staff training and development of productivity methods; Controlling operational costs; Creating daily, weekly and monthly detailed reports on revenues and expenses; Organizing and supervising shifts; Participating in a menu development; Responsible for reservation and seating plan; Dealing with customer complaints; Staff training and development of productivity methods; Controlling operational costs; Creating daily, weekly and monthly detailed reports on revenues and expenses;



Adriatic Luxury Hotels

• Croatia
• Hospitality
• 1 - 100 Employee

• Floor Supervisor

  • Apr 2012 - Sep 2012

  Communicating with customers, dealing with their requests; Performing opening and closing operations; Organizing deliveries (restocking); Delivering weekly staff roster; Organizing bookings; Processing payments; Keeping the restaurant clean while working; Preparing drinks; Providing training to a new staff; Delegating tasks to a current staff and monitoring their evaluation. Communicating with customers, dealing with their requests; Performing opening and closing operations; Organizing deliveries (restocking); Delivering weekly staff roster; Organizing bookings; Processing payments; Keeping the restaurant clean while working; Preparing drinks; Providing training to a new staff; Delegating tasks to a current staff and monitoring their evaluation.



Hotel Albin Dva Zadar

• Zadar, Croatia

• Front Desk Receptionist

  • Apr 2011 - Nov 2011



Hrvatski Telekom

• Croatia
• Telecommunications
• 700 & Above Employee

• Customer Service Representative

  • 2007 - 2011



Podravka

• Croatia
• Food and Beverage Services
• 500 - 600 Employee

• Shipping Receiving Specialist

  • 2005 - 2007