Hristo Grozdanov
Lead Technical Support Engineer at 3YOURMIND- Claim this Profile
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English Professional working proficiency
Topline Score
Bio
Credentials
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DevOps Essentials
IBMFeb, 2019- Nov, 2024 -
IBM Mentor
IBMMar, 2018- Nov, 2024 -
Learning Linux Command Line
LinkedInMay, 2017- Nov, 2024 -
CSS Fundamentals course
SoloLearnApr, 2017- Nov, 2024 -
Learning Subnetting
LinkedInApr, 2017- Nov, 2024 -
HTML Fundamentals
SoloLearnFeb, 2017- Nov, 2024
Experience
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3YOURMIND
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Software Development
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1 - 100 Employee
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Lead Technical Support Engineer
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Mar 2020 - Present
Infrastructure provisioning and management, operating with multiple Kubernetes clusters(AWS/Terraform) Release management of automated deployments(FluxCD) in production and stage environments Managing database migrations both from cloud to on-prem and from on-prem to cloud(PostgreSQL) Managing infrastructure and configuration changes to reflect new software functionality(helm chart customization) On-premise support - installation, maintenance and updates, consulting and support. (OpenShift, MS Azure/AKS) IT Consulting Pre-sales consulting on Software Architecture, On-premise System prerequisites, and skill requirements for successful deployment and operations of 3YD software suite. Advising on technical, procedural and organisational topics of information. Consulting in the field of IT security solutions and compliance - SaaS vs On-premise. Analysis and evaluation of existing embedded IT security solutions with the goal of increasing the security level in a sustainable way. Third party integrations - SDK, API support, Webhooks, OAuth2, Machine Connectivity Toolbox: Terraform, GitLab, FluxCD, EKS, PGAdmin, psql cli, Bash scripting, Ansible, Sentry, Grafana, Loki,k9s, Lens, others. Tech: Kubernetes/Docker, AWS, Atlantis, OpenShift, MS Azure, GCP Show less
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IBM
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United States
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IT Services and IT Consulting
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700 & Above Employee
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System Services, Remote Technical Support
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Sep 2015 - Feb 2020
∙ Team leader for UK&I market ∙ Work in conjunction with Field Engineering, Product Engineering to resolve technical issues ∙ High analytical thinking and troubleshooting skills ∙ Networking and Firewall analysis and using system tools for debugging Ethernet (TCP/UDP, IPv4), Fiber Channel and SAN network issues. ∙ Working with Ksh and Perl scripts for specific support activities ∙ End to end incident management on technical problems ∙ Ensure rapid and accurate problem resolution of technical issues. Remote troubleshooting of hardware or software component failures ∙ Technical assistance for field and partner engagements in managing and consulting in focus areas ∙ Recognized as experienced and promoted to subject matter expert on administrating enterprise virtualization storage technologies ∙ Identify product gaps and participate in the specification, design, implementation, and testing discussions, validation and support of necessary features ∙ Collaborating to maintain and expand both technical and process knowledge awareness in the team. Analysis, redesign and implementation or newly developed business processes. Development and delivering workshop sessions with educational purposes to the team ∙ Premium service delivery - suite of premium support service designed to provide planned preventative maintenance for IBM systems. Analysis report on the interaction between systems as well as dependencies between hardware, microcode, device drivers, and operating systems ∙ Demonstrated innovation that matters by consistently bringing new ideas to solve business or technical problems ∙ Participant in Tech U program to expand my knowledge and skills in IBM Cloud solutions, Kubernetes as orchestration tool and Docker for containers. Building RHEL environments on Power systems for training purposes. Show less
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F-Tech Computers
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Bulgaria
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Technical Support Engineer
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Nov 2014 - Aug 2015
∙ Maintenance and hardware repair activities on numerous devices such as desktop and laptop computers, Android and iOS devices to GPS trackers and game consoles ∙ Diagnostics and troubleshooting on hardware and software issues ∙ Solution planning and management ∙ Deployment and implementation of hardware and software projects ∙ Maintenance and hardware repair activities on numerous devices such as desktop and laptop computers, Android and iOS devices to GPS trackers and game consoles ∙ Diagnostics and troubleshooting on hardware and software issues ∙ Solution planning and management ∙ Deployment and implementation of hardware and software projects
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Betagrain EOOD
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Bulgaria
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System Administrator
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Apr 2011 - Jul 2012
∙ Maintenance and support ∙ Day to day performing multiple tasks in keeping the health digital environment ∙ Diagnostics, troubleshooting, repairs, storage management, data recovery etc. ∙ Implementing and upgrading hardware & software appliances according to business needs ∙ Maintenance and support ∙ Day to day performing multiple tasks in keeping the health digital environment ∙ Diagnostics, troubleshooting, repairs, storage management, data recovery etc. ∙ Implementing and upgrading hardware & software appliances according to business needs
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Sien Ltd
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Bulgaria
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System Administrator
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Apr 2004 - Sep 2009
∙ Maintenance and support ∙ General diagnostics and troubleshooting on hardware and software issues ∙ Solution planning and managing deployment as business needs ∙ Maintenance and support ∙ General diagnostics and troubleshooting on hardware and software issues ∙ Solution planning and managing deployment as business needs
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Education
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2005 - 2009
Varna Free University
Bachelor's degree, Forensic Science and Technology
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