Experience

Constructor
• Egypt
• Business Consulting and Services
• 1 - 100 Employee
• Senior Sales Specialist

  • Aug 2022 - Present


HP

• Azerbaijan
• Online Media

• Senior Claims Specialist

  • Nov 2021 - Jun 2022

  -Checking Invoices of HP purchases from different companies all around the world. -Providing MDF's if all the information from the invoices matches the one in our system. -Checking Invoices of HP purchases from different companies all around the world. -Providing MDF's if all the information from the invoices matches the one in our system.



ALEX & GROSS GmbH

• Germany
• Advertising Services
• 1 - 100 Employee

• Team Lead

  • Jul 2021 - Jun 2022

  My duties as Team Leader:• I got my own team of new recruits to train, prepare, work and wove them into the process as their Team Leader for 360Insights project.• Continued my duties as Claims Analyst as the same time.

• Sales And Marketing Specialist

  • Feb 2020 - Jun 2022

  Started work on 2 projects: - SAP Digital Interconnect - Autodesk 360Insights



360insights.com

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Claims Analyst

  • Feb 2020 - Jun 2022

  My duties as a Senior Claims Analyst include: • Analyzing claims for 360insights in order to provide MDFs (Market Development Funds). • Arranging MDFs if all criteria is met for: Online Events, Live Events, Digital Marketing, Telemarketing, Content Creation. • Handling also a Customer Support inbound line for any and all assistance regarding Claims. My duties as a Senior Claims Analyst include: • Analyzing claims for 360insights in order to provide MDFs (Market Development Funds). • Arranging MDFs if all criteria is met for: Online Events, Live Events, Digital Marketing, Telemarketing, Content Creation. • Handling also a Customer Support inbound line for any and all assistance regarding Claims.



SAP

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Marketing Specialist

  • Feb 2020 - Mar 2021

  My duties as Marketing Specialist: • Handling Pre-sales in the B2B area for SAP DI • Profiling potential clients and their respective companies over telephone, email & internet. • Lead Generation for different regions of the world, including: Asia Pacific, EMEA, USA & Global. • Assigning said Leads to region-specific agents from the Sales Department so they can convert them into an opportunity. My duties as Marketing Specialist: • Handling Pre-sales in the B2B area for SAP DI • Profiling potential clients and their respective companies over telephone, email & internet. • Lead Generation for different regions of the world, including: Asia Pacific, EMEA, USA & Global. • Assigning said Leads to region-specific agents from the Sales Department so they can convert them into an opportunity.



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Support Specialist

  • Oct 2019 - Feb 2020

  My duties as Customer Support: • Representative for the Bulgarian branch of the VF Corporation. • Handling inbound & outbound calls, as well as e-mails. • Day-to-day communication with their apparel and footwear stores around the world, mainly in England. • Overseeing package movements and ETA's, while communicating with the respective shipping company. • Providing refunds when applicable to dissatisfied clients. • Helping out customers by searching for a desired product, providing information, forgotten passwords, stickers, missing items & etc. Show less



ALCOR Scientific

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Team Lead

  • Aug 2019 - Oct 2019

  My duties as Team Leader:• Sales Team got split into 2 different divisions - Conversion & Retention - Only me and one other agent got promoted to work on brand new customers in Conversion• Because of that I got my own team to prepare for Retaining the customers which I have initially made• Conducting training sessions about 30 min before the start of almost every shift• Continued performing as the Top Sales Person in the company.

• Senior Pharmaceutical Sales Representative

  • May 2018 - Jul 2019

  My duties as Senior Sales Agent:• Work in the B2C Area• Handle inbound and outbound calls.• Provide top notch Sales over both telephone & e-mail.• Oversee package movements and their ETA's.



Sitel

• Australia
• Telecommunications
• 200 - 300 Employee

• Seasonal Sales Associate

  • Oct 2017 - Jan 2018

  My duties as Sales Associate: • Handling inbound phone calls for the Wyndham Hotels and Resorts chain. • Locating different hotels to the customers proximity during the desired calendar dates. • Researching if they have the necessary accommodations that the clients are looking for. • Arranging online deposits over the phone and internet. • A mix of Telesales & Teleservices My duties as Sales Associate: • Handling inbound phone calls for the Wyndham Hotels and Resorts chain. • Locating different hotels to the customers proximity during the desired calendar dates. • Researching if they have the necessary accommodations that the clients are looking for. • Arranging online deposits over the phone and internet. • A mix of Telesales & Teleservices