Experience

Cayenta

• Canada
• Software Development
• 100 - 200 Employee

• Team Lead, ERP Support

  • Jan 2019 - Present

  • Serve as the main contact for all ERP Support inquiries and meet with customers weekly to pinpoint critical open support tickets to select for escalation• Communicate with development to facilitate timely resolution of critical bugs• Monitor Support queue to ensure all tickets are being assigned and addressed in a timely manner• Manage team of 9 support analysts.• Lead implementation of newly released Connect Time Entry web application at customer site • Continue performing duties listed below under Support Analyst position

• Senior Application Support Analyst

  • Jan 2018 - Jan 2019

  • Responsible for resolution of HCM, Payroll, and Time Entry support tickets created by customers regarding general questions or bugs encountered in their production environment• Strive to understand the impact of support tickets on customer’s business process and prioritize accordingly• Support customer specific business processes and make suggestions to improve their success• Provide HCM and payroll subject matter expertise to R&D and other operational groups by understanding market trends of client needs and business practices • Perform testing, and troubleshooting of newly and successfully released Connect Time Entry web application

• Application Consultant

  • May 2017 - Jan 2018

  • Deployed multiple upgrade HCM and Financial projects simultaneously• Worked directly with Client throughout the course of upgrade project identifying issues encountered when completing test cases• Addressed incidents raised by customer in HCM, Payroll, and Financial subsystems• Worked with Development to provide them with relevant information to address necessary architectural changes and bugs• Administered on-site and remote customer training • Created and maintained training materials and product documentation• Provided Post Go-live support for upgrade projects to ensure customer’s smooth transition to new version of software.



City of Rock Hill, SC

• United States
• Government Administration
• 100 - 200 Employee

• Accountant I

  • May 2016 - May 2017

  • Perform zero-balance bank reconciliations for accounts held by city• Analyze expense and revenue data from trial balance to compile results by department • Assist in proper allocation of funds to cover debt service for fiscal year 2016 • Use Microsoft Excel to create graphs, pivot tables, amortization schedules, and bank reconciliations• Research 2013 COSO Framework benefits and implementation methods

• Accounting Clerk

  • Jan 2015 - May 2016

  • Perform month end closing entries and accruals by maintaining records and files• Reconciling bank statements comparing with general ledger• Performing payroll duties for 900+ employees • Generating and updating payroll taxes and returns• Researching and executing policies and procedures for internal control• Reconciling differences in accounting information by collecting data and facts• Summarizing financial data to provide managers with decision useful information



The Lane Construction Corporation

• United States
• Construction
• 700 & Above Employee

• Front Desk

  • May 2010 - Aug 2010

  • Greet all clients in a professional manner• Answer and direct all incoming phone calls• Prepare spreadsheets about branch performance • Greet all clients in a professional manner• Answer and direct all incoming phone calls• Prepare spreadsheets about branch performance



Asphalt Materials of Rea Construction

• Accounts Payable Temp

  • May 2009 - Aug 2009

  • Perform the processing and recording of accounts payable transactions• Ensure that all invoices paid accurately and in accordance with Finance policies and procedures • Perform the processing and recording of accounts payable transactions• Ensure that all invoices paid accurately and in accordance with Finance policies and procedures