Hrach Sargsyan

Implementation Engineer at Vineti
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Contact Information
us****@****om
(386) 825-5501
Location
Yerevan, Yerevan, Armenia, AM

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5.0

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Randy Bayas

Hrach is an outstanding worker. I have had the pleasure of working closely with him during our time at Vineti. He takes pride in his work as an Implementation Engineer. During the year+ that we closely worked together on deliveries, he always did whatever it took to get the job done and done right. He also led the team as a mentor and helped raise the bar of everyone around him. He is very personable and is great at interacting with his peers. I highly recommend Hrach for any position, backend technical engineering to client facing.

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Credentials

  • Java Advanced Course
    Armenian Code Academy
    Aug, 2020
    - Nov, 2024
  • Introduction to Java / Java Core
    Armenian Code Academy
    Oct, 2019
    - Nov, 2024
  • Java Fundamentals: The Core Platform
    Pluralsight
    Oct, 2019
    - Nov, 2024
  • Java Fundamentals: The Java Language
    Pluralsight
    Sep, 2019
    - Nov, 2024
  • Modern Java: The Big Picture
    Pluralsight
    Sep, 2019
    - Nov, 2024
  • CBOSS BCC Introduction
    CBOSS
    Jun, 2019
    - Nov, 2024
  • "TIME" - Training for leadership and developing of management skills
    Ucom
    Sep, 2018
    - Nov, 2024
  • Business English
    IAB International Academy of Business
    Jun, 2017
    - Nov, 2024
  • FOREX Trading: Analysis Types
    Time For Trade
    Oct, 2014
    - Nov, 2024
  • Technical Analysis of the Financial Markets
    Time For Trade
    Oct, 2014
    - Nov, 2024
  • Cold Calls Sales Environment
    Time For Trade
    Aug, 2014
    - Nov, 2024
  • Practice : International Partners of MES
    Ministry of Emergency Situations (MES)
    Mar, 2014
    - Nov, 2024
  • Practice : International Contacts of Universities in Armenia
    The National Academy of Sciences of the Republic of Armenia
    Jun, 2011
    - Nov, 2024

Experience

  • Vineti
    • United States
    • Biotechnology Research
    • 1 - 100 Employee
    • Implementation Engineer
      • May 2021 - Present

  • Ucom
    • Armenia
    • Telecommunications
    • 500 - 600 Employee
    • IT Engineer
      • Apr 2019 - May 2021

      1. Develop and submit expandable programs/services meeting the concrete requirements and IT functional structure 2. Design and implement projects cooperating with the team following to all the fulfillment phases 3. Analyse the difficult requests or issues with concerned sides and implement their solution 4. Provide trouble tickets third level troubleshooting in case of necessity 5. Formulate and maintain recommendations or suggestions given for troubleshooting issues 6. Carry out research of business activity requirements and perform professional view 7. Arrange the database of documents about options/changes in program operating process 8. Perform other duties concerning to the services development Show less

    • Call Center coordinator
      • Jul 2018 - Apr 2019

      1. Analyzing call center specialists' calls2. Updating the information in internal program depending on the customer’s requirements3. Supporting call center specialists during the calls and help in achieving some new knowledge4. Maintaining the planning actions of call center, managing the shifts and call timetable5. Controlling and managing the distribution of staff in real time by call flow and by employee skills5. Make shifts for the stuff6. Make daily and weekly reports , do necessary research7. Check knowledge of employees and organize training Show less

    • Call Center Senior Specialist
      • Apr 2018 - Jul 2018

    • Call Center Specialist
      • Sep 2015 - Apr 2018

      1.Answer customer’s inquires, inform about registered trouble tickets2.Provide technical support in case is necessity3.Fix customer problems at first contact or escalate issues to Troubleshooting team4.Research required information using available resources5.Make outbound calls as assigned6.Perform other tasks as assigned

  • Financial Trading House
    • Armenia , Yerevan
    • Chief Sales Manager
      • Sep 2015 - Mar 2016

      1. Meetings with VIP customers 2. Customer support 3. Technical analysis training 4. Cooperation with foreign partners 1. Meetings with VIP customers 2. Customer support 3. Technical analysis training 4. Cooperation with foreign partners

  • Time For Trade
    • Armenia , Yerevan
    • Sales Manager
      • Aug 2014 - Aug 2015

      1. Cold Calls to involve new customers 2. Meetings with customers 3. Customer support 1. Cold Calls to involve new customers 2. Meetings with customers 3. Customer support

  • Armed Forces of Armenia
    • Armenia
    • Military Service
      • Jun 2012 - Jun 2014

  • Virtas Plus
    • Armenia , Yerevan
    • Sales Manager
      • Nov 2009 - Jan 2012

      1. Cooperation with partners from USA , Japan , Germany 2.Negotiations with sellers 1. Cooperation with partners from USA , Japan , Germany 2.Negotiations with sellers

Education

  • ACA - Armenian Code Academy
    Java Advanced Course
    2019 - 2020
  • ACA - Armenian Code Academy
    Java / Java Core Intruduction
    2019 - 2019
  • European University
    Bachelor's degree, International Relations
    2008 - 2012

Community

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