Experience

Velixo

• Canada
• Embedded Software Products
• 1 - 100 Employee

• Technical Content Manager

  • May 2020 - Present

  Taking jargon-laden details and turning them into how-to language that sets up the reader for success. - Responsible for creating and maintaining customer-facing training content - including knowledgebase articles, how-to videos, whitepapers, and others as needed.



HP Lewis

• United States
• Civic and Social Organizations

• Voiceover & Video

  • Jun 2009 - Present

  I provide voiceovers with sincerity, friendliness and versatility for your commercials, e-learning courses, websites, audiobooks, on-hold messages, voice prompts, voicemail greetings, and real estate listings I can easily work on location in the Oregon/Washington region or can deliver high-quality audio files in any format you specify via e-mail, FTP, or through the mail on CD/DVD. I will work with you on exactly the style and delivery that you have in mind and am happy to… Show more I provide voiceovers with sincerity, friendliness and versatility for your commercials, e-learning courses, websites, audiobooks, on-hold messages, voice prompts, voicemail greetings, and real estate listings I can easily work on location in the Oregon/Washington region or can deliver high-quality audio files in any format you specify via e-mail, FTP, or through the mail on CD/DVD. I will work with you on exactly the style and delivery that you have in mind and am happy to assist with the 'flow' and 'read' of scripts should you desire it. I am friendly, flexible, and ready to provide you with a professional job and a quick turnaround time. Samples: Product Intro: https://jetreports.wistia.com/medias/ihmsktjpe9 Software "how-to": https://jetreports.wistia.com/medias/mc9argoh5t Commercial: http://www.hplewis.com/audio/HP_Lewis_Commercial.mp3 Audiobook: http://www.hplewis.com/audio/HP_Lewis_Audiobook.mp3 Documentary: http://www.hplewis.com/audio/HP_Lewis_Documentary.mp3 Show less


Reports Your Way
• Canada
• Business Consulting and Services
• 1 - 100 Employee
• Video Producer

  • Oct 2019 - Sep 2021


Jet Global

• Spain
• Accounting

• Technical Content Manager

  • Jun 2017 - Jul 2019

  Portland, Oregon Area - Responsible for creating and maintaining customer-facing training content - including knowledgebase articles, how-to videos, online community comments, whitepapers, and others as needed. - Responsible for setting content goals and the strategies to reach those goals. Responsible for creating an editorial calendar to establish when content will be distributed and through which channels. - Prepares regular release sets for Jet Reports software and make those sets available on the Jet… Show more - Responsible for creating and maintaining customer-facing training content - including knowledgebase articles, how-to videos, online community comments, whitepapers, and others as needed. - Responsible for setting content goals and the strategies to reach those goals. Responsible for creating an editorial calendar to establish when content will be distributed and through which channels. - Prepares regular release sets for Jet Reports software and make those sets available on the Jet Reports web site and other channels. Communicates availability of releases to customers and internal stakeholders. - Maintains online training environments (virtual machines).

• Product Specialist and Certified Trainer

  • Nov 2012 - Jul 2019

  Portland, Oregon Area Support new product launches by developing content for Marketing collateral, creating and maintaining online user documentation, providing internal training, and coordinating inter-discipline team efforts.

• Support Analyst

  • May 2010 - May 2013

  Provided technical expertise to re-sellers and end users in the form of technical support, training and documentation. • Proactively ensured support issues had first call resolution that exceeded the customers’ expectations. • Worked with the software development team to recreate, resolve and document product issues. • Identified, recorded, and worked with management and other departments to proactively create and improve overall support policy and procedures. • Mentored others in… Show more Provided technical expertise to re-sellers and end users in the form of technical support, training and documentation. • Proactively ensured support issues had first call resolution that exceeded the customers’ expectations. • Worked with the software development team to recreate, resolve and document product issues. • Identified, recorded, and worked with management and other departments to proactively create and improve overall support policy and procedures. • Mentored others in providing validated technical information, support process instructions and special support requirements.



HPL Design

• Performing Arts
• 1 - 100 Employee

• Web Site Developer

  • 2005 - 2010

  - Designed, developed, and maintained client websites and email systems.



Aequitas Capital Management

• United Kingdom
• Financial Services

• Business Analyst

  • May 2008 - Jul 2008

  Performed CRM analysis of Salesforce. Provided business process documentation and recommendation based upon Gap analysis.



Huser Integrated Technologies

• United States
• Software Development
• 1 - 100 Employee

• Business Systems Analyst

  • Feb 2008 - Mar 2008

  Developed MS SQL-based reports using Crystal Reports.



Provider Advantage NW, Inc

• United States

• Project Manager

  • Feb 2005 - Nov 2007

  • Introduced project management processes and increased project predictability throughout the Software Development Lifecycle. • Maintained multiple, simultaneous software development projects including internal staff and outside consultants and vendors. • Facilitated all aspects of project management from project kickoff through completion.



Harland Financial Solutions

• United States
• Financial Services
• 1 - 100 Employee

• Acting Project Manager / Senior Software Engineer

  • Jan 1999 - Jul 2004

  Acting Project Manager (2001-2004) ---------------------------------------------------- • Organized cross-functional software development teams in a matrix organization, including the coordination of outside consultants and vendors. • Developed and maintained year-long corporate master project plan using CA-SuperProject detailing forecasted project work, defined work models, and available staffing. • Designed, implemented, and trained personnel for a Risk Management initiative to… Show more Acting Project Manager (2001-2004) ---------------------------------------------------- • Organized cross-functional software development teams in a matrix organization, including the coordination of outside consultants and vendors. • Developed and maintained year-long corporate master project plan using CA-SuperProject detailing forecasted project work, defined work models, and available staffing. • Designed, implemented, and trained personnel for a Risk Management initiative to increase project predictability. Senior Software Engineer (1999-2004) ------------------------------------------------------- • Managed software development intern program. • Supervised C++ and WinRunner development. • Designed, developed, and maintained multiple software products. Show less



Wellsource, Inc.

• United States

• Software Development Manager

  • Apr 1990 - Jan 1999

  Software Development Project Manager (1993-1999) --------------------------------------------------------------------------- • Managed all software development projects for the organization - included significant direct contact with both internal and external customers as well as hardware and software vendors. • Provided leadership for entire software development team. • Established procedures for recruiting developers, including extensive interviewing and candidate review. -… Show more Software Development Project Manager (1993-1999) --------------------------------------------------------------------------- • Managed all software development projects for the organization - included significant direct contact with both internal and external customers as well as hardware and software vendors. • Provided leadership for entire software development team. • Established procedures for recruiting developers, including extensive interviewing and candidate review. - Significantly increased department performance. - Participated in establishing the procedure of yearly performance reviews of all employees by upper management • Supervised all technological aspects of the organization (inc. s/w development as well as h/w & s/w procurement and support). Systems Analyst (1990-1993) ------------------------------------------- • Designed, developed, and maintained multiple software products. • Designed and developed AS/400-based client and invoice management system Show less