Experience

RD EduTech

• India
• Education Administration Programs
• 1 - 100 Employee

• Senior Manager

  • Jan 2023 - Present

  • Project approval and lead conversion • Risk management, quality control and process audits • Process development based on expansion strategies • Ensuring team delivery to meet operational metrics and aligning goals of company with employees • Undertaking gap analysis for identifying training needs • Trained and mentored high-performing team through regular performance reviews, individual feedback and professional coaching. • Developed and shared best practices across company to align with objectives and quality standards. • Trained employees on optimal processes and use of equipment to boosting department productivity. • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals. • Using tools like Trello and Asana to organize tasks and project work. Show less



Paperpedia Pvt Ltd.

• India
• Research Services
• 100 - 200 Employee

• Junior Research Associate

  • Nov 2022 - Feb 2023

  • Core legal work, including drafting, document management, and research • Working through LexisNexis & Westlaw • Research work including primary and secondary research • Liaising with client for presentation of project works and reports • Tutoring university students and law freshers in practical research work • Investigated facts and related legislation, using pertinent sources to determine action items. • Assisted lawyers by researching and consolidating information from legal resources. • Edited and revised legal opinion publications to reduce errors and increase clarity. • Prepared thorough, accurate and well-edited documents for cases, client communication and internal needs. • Compiled statutes, precedence, legal articles, law codes and documents to prepare legal team for trial. Show less



NerdyTurtlez.com

• India
• E-learning
• 200 - 300 Employee

• Assistant Manager

  • Apr 2020 - Oct 2022

  • Adding to Jaipur branch (doubling the strength), by reducing attrition and supervising in training and hiring• Legal drafting and regulatory compliances involving Jaipur branch• Quality assurance and Auditing, along with dispute resolution and quality checks• Tracking branch performance by measuring KPIs like productivity and quality scores (CSATs)• Providing ideas for content creation for company dashboard and other client • Undertaking rostering for the branch• Supervising HR team's work. • Established monthly goals, communicating priorities to staff and closely tracking progress to achieve success.• Scheduled weekly projects, anticipating timelines for milestones and completion dates.• Maintained positive, professional working environment to optimise staff and customer satisfaction.• Generated strategic weekly Key Performance Indicator (KPI) targets, motivating and incentivising staff to continually achieve and exceed expectation.• Implemented strict quality standards for consistent company representation across multiple channels.• Oversaw third-party contracts and service level agreements for facilities maintenance, security and waste management.• Supervised and delegated tasks to employees to meet key productivity targets.• Oversaw employee recognition programme to encourage professional development and high performance. Show less

• Senior Team Lead

  • Apr 2019 - Mar 2020

  • Assisting teams in Jaipur branch• Providing on job training, including management and legal training• Drafting memorandum, lease deed, and undertaking pertinent compliances• Assisting in hiring process, including checks on Key Service Agreements and campus drives• Conducting quality checks and audits• Enhancing training and auditing process• Resolved complex customer enquiries, disputes and complaints.• Offered constructive feedback to employees in response to quality assurance measures.• Assisted with team recruitment, interviewing and onboarding.• Handled customer concerns and escalated major issues to supervisor.• Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand. Show less

• Team Lead and Trainer

  • Apr 2018 - Mar 2019

  • Leading a team of 10-20 employees to prove On-Job training for academic writing• Creating training process, covering the material, process and procedure for imparting requisite training in Jaipur branch• Specialized training for legal projects across the branches• Client handling and dispute resolution• Presiding over quality checks• Assisting in hiring process of new candidates, involving visits to offsite locations for attaining talent• Monitored team performance, providing suggestions for improvement and training programmes to increase team efficiency• Trained and supervised team to deliver on company targets.• Measured quality and effectiveness of training programmes using established methods. Show less

• Senior Research Associate

  • Sep 2017 - Mar 2018

  • Handling complex and diversified legal projects• Wider nation-based research for business, corporate and criminal law, in addition to corporate governance, sustainability, and ESG (Environmental, Social and Governance) issues• Drafting Memos, Contracts, and other legal documents• Undertaking projects involving strategic analysis like PESTLE, Porter, and SWOT• Conducting primary (questionnaire and interviews) and secondary research• Investigated interdependence between environmental conditions and human activities, using study results to support policy formulation.• Enabled transfer of knowledge by writing scientific publications, publishing academic research and distributing results to scientific communities.• Applied research ethics and scientific integrity principles in research activities, producing verifiable, reliable and accurate findings and conclusions from societal studies.• Wrote scholarly papers and reports with research findings and recommendations to share solutions with communities.• Analysed outcomes of political decisions on societies and communities and presented results to policymakers to guide decision-making.• Researched legal authority, black letter law and compared case facts patterns to precedential cases to determine probable outcomes.• Utilised exceptional research abilities to provide ample coverage across legal and regulatory compliance issues.• Conducted accurate legal analysis and research, interpreting legal papers containing laws, decisions and regulations.• Arranged team training sessions, establishing processes to capture and make legal know-how readily accessible. Show less

• Research Associate

  • Aug 2016 - Sep 2017

  • Working on legal projects based on specific needs of the clients• Expertise in laws of Australia and UK, particularly the business and corporate laws• Collected large volumes of data with high accuracy.• Coordinated research projects to achieve overall team efficiency.• Designed presentations summarising research findings.• Created engaging, insightful journal articles, building faculty reputation for cutting-edge methodological research.• Monitored emerging qualitative and quantitative methods to continually evolve research strategy and delivery.• Carried out focused statistical analysis, maximising data understanding and uses across varied research platforms.• Used databases, physical records and digital resources to complete deep legal research.• Outlined key research in documents, spreadsheets and reports. Show less



Hindustan Salts Limited

• India
• Chemical Manufacturing
• 1 - 100 Employee

• CS Trainee

  • Aug 2013 - Nov 2014

  • Undertaking secretarial work, including preparation of Annual Reports, Agenda and Board Notes for company meetings, along with preparing replies for official letters of various parties (Ministry, MLA) and related correspondences • Drafting of Minutes and maintaining statutory records and registers relating to members, directors, and shareholders • Worked on Hospital Empanelment • Assisted in conducting general meeting and various meetings of the board, committees and work related to MIS Show less