Experience

American University of Iraq, Sulaimani

• Iraq
• Education Administration Programs
• 100 - 200 Employee

• IT Support Administrator

  • Jun 2022 - Present

  - Coordinating a team of 4 IT support technicians.- Planning, coordinating, and implementing IT projects.- Responsible for managing users' OUs and groups of AUIS’s Google Workspace.- Responsible for managing Zoom’s admin account and coordinating records.- Responsible for hosting Zoom Webinars on the AUIS main Zoom account.- Responsible to do IT storage inventory and purchasing needed items.

• IT Support Technician

  • Aug 2021 - Jun 2022

  - Responsible for hardware repairing of broken computers, projectors, and printers.- Responsible for assisting faculty/staff with IT-related issues such as software, account, computer, and AUIS IT services.- Responsible for giving orientation to students, staff, faculty about AUIS’s systems and assets such as Moodle, SONIS, computers, printers, and AUIS’s related domains.- Working with Active Directory and helping with password resets for students and staff/faculty, moving computer objects, and deleting computer objects.- Responsible for anuual classroom and office maintenance. Show less

• Intern

  • Oct 2020 - Aug 2021

  - Created, managed, and edited presentations for orientation days. Such presentations included Google Suite and SONIS presentations.- Participated in orientation days when I was required to manage the event and volunteers to perform certain tasks, such as:1. Taking attendance.2. Assigning different volunteers for different tasks.3. Distributing necessary forms to volunteers for their tasks.4. Dividing newly registered students into different class sections.5. Managing registered students, and checking students’ contracts for eligibility.- Participated in online APP graduation days performing and making sure that there are no technical issues during the graduation.- Translated documentation for the university as well as performed oral translation from English to Kurdish to evaluate students’ critiques and complaints about online classes in APP to the Deputy Director. - Had my professional online profile on the official website of the university. Show less