Experience

ConnectedGroup

• Hong Kong
• Staffing and Recruiting
• 1 - 100 Employee

• IT Manager

  • Mar 2018 - Present

  I am currently working for headhunter agency as IT manager in Hong Kong. I am currently working for headhunter agency as IT manager in Hong Kong.



Nokia

• Finland
• Telecommunications
• 700 & Above Employee

• Helpdesk Officer

  • Nov 2003 - Dec 2017

  Provide facilities management to 3G Testbed, telecom Equipment Laboratory, AC and DC power supply system in Nokia premises. Participated in the telecom material, telecom equipment and service tender for CSL mobile Network project in 2007 ~ 2008. Test and commission for electronic device in 3G Testbed facilities. Support implementation of Nokia global process and Web SW application for local operation including Fault Ticket System, Remedy, CRM, Resource Management Tools and SAP with Business Object. Support first-tier to users in troubleshooting, answering enquiries and resolving problems related to Web Tools and Software Application. Provide installation electronic material and labor cost estimates for network project implementation. Provide service cost analysis and monthly cost recharge process by SAP and CRM Tools. Supervise third parties and vendor management such as HP, IBM, CISCO and sub-contractor. Monitor delivery of service level agreement (SLA) and Key Performance Indices (KPI) fulfillment. Provide PC, Notebook, Server, operation system troubleshooting support and network configuration. Support implementation of Nokia global process and Web Tools for local operation including Fault Ticket System, Remedy, CRM, Resource Management Tools and SAP with Business Object. Show less



Agilent Technologies

• Biotechnology Research
• 700 & Above Employee

• System Support Engineer

  • Nov 1999 - Oct 2003

  Provided on-site hardware support for HP PC server / HP9000 Unix server with OS support and networking installation. Provided remote support via WebEx. Successfully reduced customer’s system down time. Implemented project for the testing system in production line on schedule. Provided 7 x 24hour service support for OEM and CEM manufacturer such as Foxconn and Flextronics, maintained zero downtime and maximized productivity of customer’s production line. Escalated all unsolvable problems to Product Line and factory support for quality improvement. Conducted support training to customers. Analyzed customer satisfaction survey results to senior management team for quality improvement. Conducted face-to-face account review with customers; smoothed out support process, where applicable, for a trouble-free daily operation. Designed and set up the system test lab room in Shenzhen Agilent office. Developed service call process and reviewed supporting process for Southern China operation. Trained System Engineers in China. Built up technical competent team from scratch in 2 years. Provided technical coaching to both existing and new hire engineers. Managed the outsourcing project. Achieved corporate objective of delivering quality service at reduced cost. Offered 7 x 24 support to Tier-1 Customer Engineers. Show less



Hewlett-Packard

• United States
• Information Technology & Services
• 300 - 400 Employee

• Customer Engineer

  • Mar 1992 - Oct 1999

  Provided service and support for HP Desktop PC and Notebook, Network Printer, Imaging products and peripherals products. Conducted failure analysis for defective products; reported and escalated equipment fault to factory in US. Performed component troubleshooting for HP Test and Measurement Equipment such as RF Products, Signal Generator, Radio power meter, Microwave frequency counters, Spectrum Analyzer, Network Analyzer, DVM, Oscilloscope, Power Supply device, Communication tester, LCR meter, Network tester. Established calibration procedures and methodology for various HP instruments and third-party instrument products. Coordinated on-site calibration / testing service for Test and Measurement Equipment in China. Led the project team to deliver on-site calibration service for Motorola Tianjin and Valor-East Shenzhen. Helped department to generate over US$120K revenue. Participated in quality improvement program – ISO 9001 / ISO Guide 25 and successfully assisted department in obtaining quality certification. Provided technical coaching to new hire engineers. Show less



The Radio People

• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Senior Audio Technician

  • Jul 1987 - Mar 1992

  Provided component troubleshooting and repairing for luxury audio visual system such as Bang & Olufsen (B&O), Quad, KEF, AKG and Nakamichi. Delivered audio and visual equipment installation project implementation for large churches, club houses, education facilities and large mansions. Provided component and circuit modification for high-end and luxury audio-visual equipment. Provided component troubleshooting and repairing for luxury audio visual system such as Bang & Olufsen (B&O), Quad, KEF, AKG and Nakamichi. Delivered audio and visual equipment installation project implementation for large churches, club houses, education facilities and large mansions. Provided component and circuit modification for high-end and luxury audio-visual equipment.