Experience

DFT Digital Film Technology UK (Formerly Thomson UK)

• Technical Support Engineer

  • Mar 2007 - Present

  My position takes a role in providing technical expertise (post-sales) to customers and other DFT Sales and Support personnel via telephone hotline, electronic communication and on-site support at the customers location.I provide technical support of all Digital Film Technology products (Hardware and Software) to customers across London and UK, and also Northern Europe and Middle East/Asia.Customer service support in UK and Northern Europe for the following DFT Products: Spirit, Spirit HD, Spirit 2K/4K, Shadow, and Scanity/Bones.Providing basic and complex trouble-shooting, diagnostic and replication of technical problems, answering customer questions, and identifying quickly whether a resolution is possible and/or further escalation is necessary.Organising spare part orders and/or making deliveries on demand.Keeping customer records up to date and logging all calls and jobs.On call telephone support after hours.



Ascent Media , Todd AO

• Senior Engineer

  • Apr 2003 - Mar 2007

  Engineer across all departments including Telecine, Editing (Avid), and Live Transmission.Shift work including nights, maintenance of broadcast equipment. Engineer across all departments including Telecine, Editing (Avid), and Live Transmission.Shift work including nights, maintenance of broadcast equipment.



Video-8 Broadcast

• Telecine Engineer

  • Apr 2000 - May 2002

  Maintenance of telecines and related external equipment;Some telecine operation on archive projects. Maintenance of telecines and related external equipment;Some telecine operation on archive projects.



TVi (Dailies 21/Technicolor)

• Senior Engineer

  • Mar 1999 - Mar 2000

  Overseeing the installation of new equipment and wiring, testing and de-bugging.Installing a MK3, URSA and ITK Millenium telecine and three Pogle Platinums. Overseeing the installation of new equipment and wiring, testing and de-bugging.Installing a MK3, URSA and ITK Millenium telecine and three Pogle Platinums.



Cintel International Ltd

• United Kingdom
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Systems Test Engineer

  • Sep 1989 - Dec 1997

  Starting from apprentice and in house training, to bench test engineer and systems test.Full testing of Cintel Telecines before customer delivery, testing individual units and boards to component level, testing of new software. Starting from apprentice and in house training, to bench test engineer and systems test.Full testing of Cintel Telecines before customer delivery, testing individual units and boards to component level, testing of new software.