Experience

Greenway Health

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Director, Finance Operations

  • Sep 2015 - Present

  • Leadership of entire Finance Operations function, including Customer Service, Accounts Receivable, License Administration, Order Processing, Contract Administration, Billing and Cash Applications. • Reduced Over 90 AR by 74% within first year of returning to organization. Overall reduction stands at 80%. • Reduced departmental cost by 47% through increasing productivity, process improvement, and system automation. • Customer Service ASA reduction of 63%, Abandon Rate reduction of… Show more • Leadership of entire Finance Operations function, including Customer Service, Accounts Receivable, License Administration, Order Processing, Contract Administration, Billing and Cash Applications. • Reduced Over 90 AR by 74% within first year of returning to organization. Overall reduction stands at 80%. • Reduced departmental cost by 47% through increasing productivity, process improvement, and system automation. • Customer Service ASA reduction of 63%, Abandon Rate reduction of 67%. • Developed KPIs for management of department and provide review weekly to upper management. • Review and assessment of Vista Equity Partners Standard Operating Procedures for integration within Finance Operations. Show less • Leadership of entire Finance Operations function, including Customer Service, Accounts Receivable, License Administration, Order Processing, Contract Administration, Billing and Cash Applications. • Reduced Over 90 AR by 74% within first year of returning to organization. Overall reduction stands at 80%. • Reduced departmental cost by 47% through increasing productivity, process improvement, and system automation. • Customer Service ASA reduction of 63%, Abandon Rate reduction of… Show more • Leadership of entire Finance Operations function, including Customer Service, Accounts Receivable, License Administration, Order Processing, Contract Administration, Billing and Cash Applications. • Reduced Over 90 AR by 74% within first year of returning to organization. Overall reduction stands at 80%. • Reduced departmental cost by 47% through increasing productivity, process improvement, and system automation. • Customer Service ASA reduction of 63%, Abandon Rate reduction of 67%. • Developed KPIs for management of department and provide review weekly to upper management. • Review and assessment of Vista Equity Partners Standard Operating Procedures for integration within Finance Operations. Show less



Healthesystems

• United States
• Insurance
• 200 - 300 Employee

• Process Operations Manager / Business Intelligence Manager

  • Feb 2013 - Aug 2015

  • Responsible for data analysis, using SQL, and automation of reporting. • Developed SQL based controls for the mitigation of known problems. • Created process maps of existing and new algorithms implemented or to be implemented by software development. • Auditing responsibility for existing code and impact on AR, AP, and compliance with government regulations and state reporting. • Vendor Manager to large AR factoring company and major pharmacy chain • Worked with IT team to… Show more • Responsible for data analysis, using SQL, and automation of reporting. • Developed SQL based controls for the mitigation of known problems. • Created process maps of existing and new algorithms implemented or to be implemented by software development. • Auditing responsibility for existing code and impact on AR, AP, and compliance with government regulations and state reporting. • Vendor Manager to large AR factoring company and major pharmacy chain • Worked with IT team to stand up Micro Strategy BI tool Show less • Responsible for data analysis, using SQL, and automation of reporting. • Developed SQL based controls for the mitigation of known problems. • Created process maps of existing and new algorithms implemented or to be implemented by software development. • Auditing responsibility for existing code and impact on AR, AP, and compliance with government regulations and state reporting. • Vendor Manager to large AR factoring company and major pharmacy chain • Worked with IT team to… Show more • Responsible for data analysis, using SQL, and automation of reporting. • Developed SQL based controls for the mitigation of known problems. • Created process maps of existing and new algorithms implemented or to be implemented by software development. • Auditing responsibility for existing code and impact on AR, AP, and compliance with government regulations and state reporting. • Vendor Manager to large AR factoring company and major pharmacy chain • Worked with IT team to stand up Micro Strategy BI tool Show less



Sage

• United Kingdom
• Software Development
• 700 & Above Employee

• Sr. Director Sales Operations

  • Jul 2011 - Aug 2012

  • Responsibilities included the creation of territories and quotas, operational controls and audits, and the management of Sales Operations and Sales Engineering staff. • Designed better workflows within current sales processes and systems to improve productivity by more than 30%. • Worked hand and hand with SVP of Sales and Marketing to create new creative sales promotion models to accelerate bookings. • Created sales, staffing, and revenue forecasts. • Responsible for overall… Show more • Responsibilities included the creation of territories and quotas, operational controls and audits, and the management of Sales Operations and Sales Engineering staff. • Designed better workflows within current sales processes and systems to improve productivity by more than 30%. • Worked hand and hand with SVP of Sales and Marketing to create new creative sales promotion models to accelerate bookings. • Created sales, staffing, and revenue forecasts. • Responsible for overall audit and control of all sales processes and contracts.

• Interim Northeast Area Director, Professional Services

  • Feb 2011 - Jul 2011

  • Part of a three person (regionalized) team chosen by executive management to “fix” professional services. • Responsible for monthly revenue generation of $5M through project management and trainers. • Improved billable utilization of project management and training staff by 60%.

• Director, Finance / AR

  • Dec 2005 - Feb 2011

  • Responsible for Revenue Cycle Management / AR (Collections, Cash Applications, and Billing). • Successfully provided interim management and leadership for Customer Service during two separate protracted engagements (six months and one year respectively). • Reduced reserve requirement from $5.6M in December, 2005 to $204K in January, 2011. • Reduced “Over 60” AR from $15.5M in December, 2005 to a six month average of $3.6M by January, 2011. • Reduced unapplied cash by 91%. •… Show more • Responsible for Revenue Cycle Management / AR (Collections, Cash Applications, and Billing). • Successfully provided interim management and leadership for Customer Service during two separate protracted engagements (six months and one year respectively). • Reduced reserve requirement from $5.6M in December, 2005 to $204K in January, 2011. • Reduced “Over 60” AR from $15.5M in December, 2005 to a six month average of $3.6M by January, 2011. • Reduced unapplied cash by 91%. • Winner of “Circle of Excellence” award.



Optum Workers’ Comp and Auto No-Fault

• United States
• Insurance
• 300 - 400 Employee

• Manager, IT Applications Development

  • Jul 2003 - Dec 2005

  • Managed and responsible for AS400 development team, .Net EDI team, and .Net State Reporting team. • Successfully project managed enterprise scale AS400 system implementation using onshore and off shore resources. • Chairperson for cross-functional team that successfully developed an enterprise wide EDI solution. • Developed and maintained a data warehouse of distributed systems for the centralization of reporting. • Winner of three “PMSI/TMESYS Operational Innovation” Awards.

• Manager, Customer Billing Operations

  • Jul 2002 - Jun 2003

  • Responsible for the billing and management of $40 million per year. • Communicated with major accounts daily in order to manage problems and to aid collections.



Z-Telecom, Ltd

• Telecommunications
• 1 - 100 Employee

• Sr. Manager, Billing Operations

  • Mar 2002 - Jul 2002

  • Responsible for Z-Tel’s day to day billing operations in regards to the Neighborhood Built by MCI project. • Established metrics to measure departmental and project performance. • Managed departmental staff including three managers and fourteen staff members. • Responsible for Z-Tel’s day to day billing operations in regards to the Neighborhood Built by MCI project. • Established metrics to measure departmental and project performance. • Managed departmental staff including three managers and fourteen staff members.



Intermedia Communications, Inc.

• Director, Customer Billing Operations

  • Oct 2000 - Oct 2001

  • Responsible for Intermedia’s day to day billing operations for both voice and data telecommunications services. • Generated $47 million in revenue and 90,000 bills monthly. • Managed departmental staff including six project managers, three operational managers, and twenty-four staff members. • Responsible for vendor agreements necessary for day-to-day operations. • Created predictive staffing and performance results model for Intermedia’s Customer Service call centers. •… Show more • Responsible for Intermedia’s day to day billing operations for both voice and data telecommunications services. • Generated $47 million in revenue and 90,000 bills monthly. • Managed departmental staff including six project managers, three operational managers, and twenty-four staff members. • Responsible for vendor agreements necessary for day-to-day operations. • Created predictive staffing and performance results model for Intermedia’s Customer Service call centers. • Winner of first ever “Customer Operations Excellence in Management” award.

• Sr. Manager, Customer Billing Operations

  • Jul 1999 - Oct 2000

  • Responsible for Intermedia’s day to day billing operations. • Company Revenue Assurance chairman. • Developed internal teleprocessing system for LD and Local call distribution using Visual Basic and Microsoft Access.

• Sr. IT Project Manager

  • Apr 1998 - Jul 1999

  • Owned and implemented an enterprise level centralized billing system. • Developed requirements and documentation of business process flows. • Assisted in leadership team to implement a structured development methodology.

• Applications Development Manager

  • Oct 1996 - Apr 1998

  • Responsible for information systems conversion and integration of two acquired companies. • Participated in high-level program management leadership team for integration of acquired companies. • Managed programming and requirements staff for owned projects. • Managed departmental technical writing staff. • Responsible for hiring and for reviews of programmer/analysts, systems analysts, and consultants. • Assisted in IT process and procedure optimization and definition.

• Programmer/Analyst

  • Jul 1995 - Oct 1996

  • Created large-scale integrated solutions, involving Visual Basic, Access, SQL Server, and third party solutions, to support Intermedia’s business infrastructure. • Responsible for the creation and maintenance of a trouble ticketing system for use in Intermedia’s 24 X 7 Network Operations Center.



United Healthcare

• Baltimore, Maryland Area

• Programmer/Systems Analyst

  • Jul 1994 - Jul 1995

  • Responsible for full software development lifecycle regarding the introduction of client/server projects to a largely mainframe organization. Developed Visual Basic and Microsoft Access applications as front ends to server data. • Responsible for full software development lifecycle regarding the introduction of client/server projects to a largely mainframe organization. Developed Visual Basic and Microsoft Access applications as front ends to server data.



Medical Publishing Network

• Orlando, Florida Area

• Owner / Consultant

  • Nov 1993 - Jul 1994

  • Developed and maintained database of all practicing physicians in the state of Florida for commercial use. • Created applications for use within medical practices utilizing Microsoft Office, Microsoft Access, and Visual Basic. • Developed and marketed, to medical practices, several publications regarding managed care. • Developed and maintained database of all practicing physicians in the state of Florida for commercial use. • Created applications for use within medical practices utilizing Microsoft Office, Microsoft Access, and Visual Basic. • Developed and marketed, to medical practices, several publications regarding managed care.



Courtland Group, Inc.

• Columbia, Maryland

• Programmer/Systems Analyst

  • Oct 1991 - Nov 1993

  • Contributed to team in designing, programming and implementing an optical imaging software package. • Programmed using both procedural (C) and object oriented languages (C++). • Acted as liaison between company and end users. Trained and educated end users in the use of software and associated hardware. • Contributed to team in designing, programming and implementing an optical imaging software package. • Programmed using both procedural (C) and object oriented languages (C++). • Acted as liaison between company and end users. Trained and educated end users in the use of software and associated hardware.