Experience

Honda Australia Motor Vehicles

• Australia
• Motor Vehicle Manufacturing
• 100 - 200 Employee

• Technical Officer

  • Apr 2012 - Present

  Working within the Technical Department of the Customer Services Division to provide prompt and accurate Technical Support to the Honda dealer network, Honda Asia Thailand, Honda UK and Honda Motor Japan for all technical matters including recalls and campaigns. Quality confirmation of new model products from Honda Asia Thailand and Honda UK. Assisting in the preparation of Honda Technical Service Bulletins, Product Quality Reports, monthly Honda Service News and issuing a range of different service reports as required. Providing technical advice to Honda dealer staff to assist with specific vehicle repairs. Conducting technical investigations for problem vehicles, including dealer visits if requested, and or some practical work on vehicles. Overseeing or participating in special projects as requested from time to time. Recording technical support desk contacts from dealers and associated repair advice and recommendations. Show less

• District Technical Specialist (Vic, SA, Tas & WA)

  • Nov 2008 - Apr 2012

  Working within the Technical Department of the Customer Services Division, acts as a ‘Scramble Team’ member for the designated region, to provide hands on support to dealership technicians to diagnose and repair difficult vehicle technical issues that cannot be resolved by the dealer, even with help from AUH technical officers via AUH Tech line. Various other duties as directed by the Assistant Manager Technical Support.  Carry out New model service times check (F.R.T.) prior to vehicle release, as directed by Service Operations Dept.  Supporting dealer network via phone or e-mail during technical officer absence or when short staffed etc.  Attend national motor shows and assist in the set up and pack up vehicles on Honda stands as directed by the marketing department to ensure safety of vehicles and eliminate potential issues. Show less

• National Workshop Technician - Honda Australia

  • Aug 2005 - Nov 2008

  Working within the Customer Services Division the Technical Department handles all the service and repair requirements for the Honda fleet and press vehicles Service and repair fleet and press vehicles Service the associates private vehicles on a limited basis, depending on time availability Prepare new vehicles models for press release, photo and brochure shoots ad TV commercials etc. Test fitting of accessories and report outcomes to the product development managero Compile reports whether the parts fit well and meet the Honda standardso Assess fitting instructions and provide recommendationsContribute to other projects as directed by the Technical Departmento Examine parts and return issueso Test drive vehicles, assess performance and report any issues Attend national motor shows and assist in the set up and pack up vehicles on Honda stands as directed by the marketing departmento Ensure safety of vehicles and eliminate potential issues One on one training of the workshop apprentice Day to day running of the workshop when the assistant manager is absent Adhere to Honda Motor Company and AUH workplace policies and standards Attend relevant in house and external trainingo Honda in house training for new vehicle modelso Basic Microsoft Office – Basic Word and Excel April 2006o V.E.C.C.I – “New Team Leader” training – June 2006 2 dayso AUR20705 Certificate II in Automotive Mechanical (Air Conditioning) Issued by Vocational Education and Training Assessment Services – Feb 20th 2007o Obtained Refrigerant Handling License (Air Conditioning and Refrigeration Industry Board/Department of Environment). Air conditioning and Refrigeration License – VACC Box Hill TAFE June 2007 Show less