QA Analyst

• Aug 2022 - Present

Account Executive

• Dec 2021 - Jul 2022

Marketing Intern

• Aug 2020 - Jul 2022

Assisted the CEO into building up personal brand to reach wider audiences. • Worked with CEO to design, create, and deliver marketing strategies to ensure expansion and growth of the company. • Task included maintain digital dashboard of several different accounts, prepare marketing emails and content to sent out to customers, monitor online marketing metrics to ensure growth, and analyze digital data to perform optimized website performance. Assisted the CEO into building up personal brand to reach wider audiences. • Worked with CEO to design, create, and deliver marketing strategies to ensure expansion and growth of the company. • Task included maintain digital dashboard of several different accounts, prepare marketing emails and content to sent out to customers, monitor online marketing metrics to ensure growth, and analyze digital data to perform optimized website performance.

Account Manager

• Apr 2019 - Nov 2019

Developed a client database through building client relationships, cold calling, and client visits. • Managed existing book of business and created new accounts to achieve revenue and gross profit team targets. • Negotiate client agreements, contract terms, fees, and ensure compliance. • Managed resources and client relationship to ensure increase in staff production. • Acted as the mediator between clients and prospective candidates. Developed a client database through building client relationships, cold calling, and client visits. • Managed existing book of business and created new accounts to achieve revenue and gross profit team targets. • Negotiate client agreements, contract terms, fees, and ensure compliance. • Managed resources and client relationship to ensure increase in staff production. • Acted as the mediator between clients and prospective candidates.

Account Executive

• Nov 2018 - Apr 2019

Developed a book of business and built a pipeline through cold calling, relationship building, prospecting, high quality customer service, and solution provider leading into being a consultant. • Hit sales target by 130% in first month, 250% in second month, and 700% in third month. • Develop relationships with PCM Canada’s vendors including Microsoft, Cisco, Dell EMC, HP, Lenovo, Apple, and many other partners to build a solution to enable clients to run a more efficient infrastructure. • Sold 100k month to month and is the top 15 in the company. • Sold products in IT software procurements and IT hardware procurements such as Azure, MS licenses, AWS, VMware, HP products, Dell products, Lenovo products, and many others. Show less

Sales And Leasing Consultant

• Aug 2018 - Nov 2018

Developed business by establishing a lasting rapport with customers, while being directly involved in meeting and quickly resolved any issues with delivery. • Helped customers to find the right product to suit their needs and ensure the highest level of customer service. • Maintained perfect survey scores through Infiniti after service survey. • Close sales by overcoming objections and selling to customer needs. Developed business by establishing a lasting rapport with customers, while being directly involved in meeting and quickly resolved any issues with delivery. • Helped customers to find the right product to suit their needs and ensure the highest level of customer service. • Maintained perfect survey scores through Infiniti after service survey. • Close sales by overcoming objections and selling to customer needs.

Assistant Manager

• Sep 2015 - Jan 2018

Worked closely with the district manager to ensure quota hitting, training, relationship building, and account management. • Top 5 in district in sales and top 30 nationally in the year 2017. • Responsible for training new staff, achieving sales quota, store operation, leadership, problem solving, and to build up interpersonal relationships. • Drove the store to 3rd nationally with manager’s vacancy as the assistant manager by increasing employee relationships and maximizing profit. • Increased store ranking by 10 nationally by optimizing relationship development and strategic planning. • Assisted in the company's profitability by coming up with a strategic plan to increase speed and to reduce expenses (number 1 in the district in store profitability). • Generated revenue by securing over 1500 new customers. • Trained 5 new employees and 4 senior staff. Show less

Sales Specialist

• Apr 2015 - Aug 2015

Responded to customer concern, support, and assisted in achieving store goals. • The highest attach rate in the store for protection plans. • Top 3 sales in store, achieved by providing high quality customer service and deep product knowledge. • Top 10 district wide over-all. (Revenue, protection plan attach rate, number of items per transaction and etc) Responded to customer concern, support, and assisted in achieving store goals. • The highest attach rate in the store for protection plans. • Top 3 sales in store, achieved by providing high quality customer service and deep product knowledge. • Top 10 district wide over-all. (Revenue, protection plan attach rate, number of items per transaction and etc)

Cashier

• Jul 2012 - Sep 2013

Fundamentals of accounting, customer relationship building, and operation management. • Number 1 in transaction rate in the store and it is achieved by multi-tasking and relationship development. • Assisted 80+ customers daily into decision making and relationship development. Fundamentals of accounting, customer relationship building, and operation management. • Number 1 in transaction rate in the store and it is achieved by multi-tasking and relationship development. • Assisted 80+ customers daily into decision making and relationship development.