Experience

Terminix Commercial

• United States
• Facilities Services
• 200 - 300 Employee

• Commercial Account Manager

  • Aug 2015 - Present

  Providing insight,solutions to pest issues that affect your customers,employees, brand, and assets. Specialty services include: bats,birds,bees,crazy ants,mosquito fogging,termites, and rodents. Also, I provide pretreatment services for small to large commercialresidential builders. Providing insight,solutions to pest issues that affect your customers,employees, brand, and assets. Specialty services include: bats,birds,bees,crazy ants,mosquito fogging,termites, and rodents. Also, I provide pretreatment services for small to large commercialresidential builders.



Commentech

• Lebanon
• Business Supplies & Equipment

• Director of Business Development

  • Oct 2014 - Present

  B2B for small,innovative company in Pearland,Tx. Develop clients with cold-calling,prospecting, and through networking events. Main focus is engaging small companies to use our instantaneous feedback technology that can enhance their customer satisfaction, employee engagement, customer loyalty programs, employee evaluation, and safety response. Responsible for territory growth, sales management, advertising, training, and contract negotiations.Accomplishments:Successful pilot program with Home DepotNeighbors ER uses Commentech in their 20 locationsPreferred vendor with City of Pearland,TxPreferred vendor of Friendswood,Tx



Comcast Cable

• RETAIL SALES SUPERVISOR

  • Aug 2013 - Sep 2014

  . Implemented, managed a new sales channel which was the first of its kind and has since been replicated in two other markets due to the success here in the Houston Region. I oversaw 14 salaried sales executives that sold Comcast residential products/services in a variety of locations that included; over 60 big box retailers, festivals, concerts, and sporting events.Accomplishments:Generated over $100,000 in commissions for Wal-Mart in the Houston RegionExceeded YTD sales budget by 137%.My team exceeded connection goal of 75% with 85% connection rate. Resolved over 200 customer issues in the fiscal year.Developed on-boarding, training program for new hires.Completed over 100 hours of Leadership classes. Led training presentations in Twin Cities and Mile High Region for over 500 retention employees.

• RETAIL SALES EXECUTIVE – COMCAST

  • Aug 2012 - Aug 2014

  Responsible for management and training of retail employees to sell Comcast Home, Internet, TV, and Voice services to residential customers in a big box environment. The employees are employed by Best Buy, Frye’s Electronics, and Wal-Mart. My territory, East Houston, consisted of over twenty-five retail accounts from the Baytown area to Conroe. Earned promotion to Retail Sales Supervisor.Accomplishments:Twenty percent increase in same store sales of Comcast services from previous year.Averaged fifty percent for activation rate on a monthly basis.Consistently, achieved over monthly goals to receive maximum bonus.Completed over two hundred and fifty hours of training that included: account management, sales management, and marketing strategies.Participated in marketing/sales events that included: Texans games, golf tournaments, and in-store.Worked with IRM staff, 3rd party contractor, on schedules, training, and supplies to reach sales objectives.Worked with Glenda Hallman, Indirect Sales Manager, in formulating new programs, events, techniques to drive sales.



Sodexo

• France
• Facilities Services
• 700 & Above Employee

• ENVIRONMENTAL SERVICE MANAGER

  • May 2006 - Dec 2010

  Scope of responsibility includes directing Environmental Services procedures, managing teams of employees, conducting payroll, coordinating service delivery, and ensuring financial and quality benchmarks were accomplished. Also, responsible for budgets of over $1.1 million. Managed 55 FTEs and over 1.5 million square footage. Accomplishments:Partnered with Waste Management with pilot program for HCA's Gulf Division's waste streams.Effectively implemented and started "Sodexo Shine"​ cleaning program.- All accountsReceived "Highest Improvement in Employee Satisfaction"​ honor from HCASuccessfully conducted two Annual Expectations Meetings with customers and clients.Passed JCAHO in 2006 and 2008- Northeast Memorial and UTMB.Received the highest cleanliness scores in HCA's Gulf Division with average score of 83.My staff was recognized as "The Miracle Team" for outstanding service from HCA.



CVS Pharmacy

• United States
• Pharmaceutical Manufacturing
• 700 & Above Employee

• PHARMACY/RETAIL MANAGER

  • Nov 2003 - May 2009

  Duties included scheduling, budgeting, project review, hiring, customer relations, cash deposits, inventory control, opening and closing store, public relations, ordering supplies, loss prevention, maintenance, oversaw all procedures in the retail pharmacy business model.; Trained prospective MIT’s in retail pharmacyAccomplishments:Led and organized work parties for distressed storesHelped with the dispersal of medications at the Astrodome for Hurricane Katrina victims.Recognized for customer service for district.Helped oversee the Eckerd/CVS conversion for the district.Maintained shrink rates of less than .025



Stonewall Apartments

• United States
• Real Estate

• Apartment Manager

  • Jan 1996 - Oct 2003

  Managed over 60 units at multiple locations.Attracted tenants and kept renters from moving by launching promotions and showed vacancies to potential tenants.Collected rent, handled delinquent accounts, oversaw payment invoices and paid bills for the apartment complex, also audited apartment files and applied,explained rent increases when needed.Supervised and trained hourly personnel and responsible for conducting training sessions for all personnel and maintenance staff. Responded to tenants'​ complains and concerns, inspected vacant apartments, worked with maintenance regarding apartment repairs, and carried out procedures for renters' evictions.Accomplisments:Increased occupancy rate up to 95%Increased occupancy stay up to 3 years.Oversaw many project improvementsDeveloped a reliable network of contractors and vendors.