Experience

European Solidarity Corps
• Civic and Social Organizations
• 1 - 100 Employee
• Volunteer

  • Jun 2023 - Present


ALTRA CALL

• France
• Advertising Services

• teleoperator

  • Feb 2023 - May 2023

  As a teleoperator, my mission is to ensure effective communication and provide valuable support to patients, healthcare professionals, and all parties involved. I operate in various medical centers in France. My essential role is to establish a seamless connection between these medical centers and the individuals who contact me, taking charge of appointment scheduling, managing unforeseen circumstances, and handling outgoing call billing. As a central point of coordination, I strive to facilitate access to medical services by offering reliable support, addressing the needs and concerns of each individual, while ensuring proper management of communications and transactions. Show less



Bank of Tunisia

• Tunisia
• Banking
• 1 - 100 Employee

• Customer Service Advisor

  • Jan 2021 - Dec 2022

  The position of Customer Service Advisor in a bank branch, with responsibility for account management, cash handling, and ATM (Automated Teller Machine) management, also includes the responsibility of managing the cash not only in local currency but also in foreign currencies. As a Customer Service Advisor, I am responsible for receiving, processing, and managing cash operations in the local currency, such as deposits, withdrawals, transfers, and check encashments. I ensure that all transactions are conducted accurately, following established procedures, and maintaining a high level of security. Additionally, as a Customer Service Advisor, I am also responsible for providing advice to customers on banking products and services, such as loans, savings accounts, credit cards, etc. I ensure that customers receive comprehensive and clear information about the benefits, costs, and conditions associated with each product. Overall, my main goal is to provide quality customer service, effectively manage accounts, cash, and ATMs, while ensuring that customers have a smooth, secure, and satisfying banking experience. Show less



BIAT

• Tunisia
• Banking
• 700 & Above Employee

• Customer Service Advisor

  • Nov 2019 - Dec 2020

  As a Customer Service Advisor in a bank branch, my role is diverse and aims to ensure customer satisfaction while supporting the frontline service. I am committed to providing high-quality service by actively listening to customer needs and offering personalized advice on banking products and services. Additionally, I play an active role in sales development within the branch by presenting customers with various options that meet their financial needs. Customer loyalty is also a priority for me. I strive to build lasting relationships of trust with customers, assisting them in achieving their financial goals and providing regular follow-up. This contributes to the bank's positive brand image and strengthens customer confidence in our services. Simultaneously, I play an essential role in the efficiency of the branch's operations. I ensure that routine transactions such as deposits, withdrawals, and transfers are processed quickly and accurately. I also handle the accounting management of the branch, ensuring the reliability of financial records and adherence to established procedures. Overall, as a Customer Service Advisor in a bank branch, my goal is to ensure customer satisfaction by delivering quality service, contribute to sales development, foster customer loyalty, maintain the efficiency of branch operations, and promote a positive brand image for the bank. Show less