SAP CX C4C Consultant

• Oct 2021 - Present

Implementation and Consulting for the clients (Mande Groupe JIGIFA Project “Bamako-Mali”, MG DISTRIBUTION Project “Bamako-Mali”, Keita Project “Bamako-Mali”, Enda inter-arabe Project “Tunis-Tunisie” et Discovery Informatique: Internal C4C project)Identification of needs and reduction of document specifications • Implementation of the Cloud for Customer system • Build integration workflows using the HANA cloud integration platform (third-party system) • Data migration and loading using the Data Workbench tool. • Design of a data source for new business objects • Workflow configuration for field updates, email notifications, etc. • Configuration and validation of rules • C4C solution configuration using KUT and experience in creating extension fields Configuration of the product list and the price list • Design of specific analysis reports • GO-LIVE preparation, user support • End-user training Technical environment: SAP Sales Cloud, SAP Services Cloud, SAP Emarsys, ABAP

Information Technology Support Specialist

• Mar 2021 - Oct 2021

Missions for the clients :- Provide secure and efficient response to requests for support of clients - Troubleshoot/bugs- Resolve operational systems and applications utilized by the organizationProvide one on one or group training to staff on hardware, software and procedural topicsTechnical Environment:Mongodb/Robot 3T scriptingPostman/Open API (REST)GraphQlJavaScript, HTML5, CSS3, Angular, React, Bootstrap and Node.jsSwift, C, C++ and iOS environment Missions for the clients :- Provide secure and efficient response to requests for support of clients - Troubleshoot/bugs- Resolve operational systems and applications utilized by the organizationProvide one on one or group training to staff on hardware, software and procedural topicsTechnical Environment:Mongodb/Robot 3T scriptingPostman/Open API (REST)GraphQlJavaScript, HTML5, CSS3, Angular, React, Bootstrap and Node.jsSwift, C, C++ and iOS environment

Customer Relationship Management Consultant

• Jul 2018 - Nov 2020

Technical-functional CRM consultant

• Jul 2018 - Jul 2020

Mission for the client Tunisie Telecom on the CRM SIEBEL:- Collection of business needs and proposal of solutions- Siebel Configurations- Development under Siebel Tools :- Adding columns, fields, applets, views, BC- Implementation of management rules via configuration or EScript- Siebel Workflow Development and Maintenance- Web services integration- Support and correction of anomalies- Unit tests of the evolutionsTechnical Environment: Siebel Tools, Toad, SQL Developer, VMware

Intern

• Jan 2018 - Jul 2018

End of Year ProjectA Blockchain based decentralized healthcare record for the delivery of trusted health information

Intern

• Oct 2017 - Jan 2018

The internship's subject “Study of the theory of Blockchain and its business-specific applications

Summer Intern

• Jul 2017 - Sep 2017

Developing a solution to keep track of the mining engines Developing a solution to keep track of the mining engines

Student Intern

• Feb 2017 - Jun 2017

Making an Airbnb web clone using Angular Js Making an Airbnb web clone using Angular Js

Summer Intern

• Jun 2016 - Sep 2016

Developing a multi-platform application using Xamarin available on the 3 stores that goes by the name "Chef Timer" Developing a multi-platform application using Xamarin available on the 3 stores that goes by the name "Chef Timer"