Product Owner

• May 2023 - Present

Associate Product Manager

• Feb 2021 - Feb 2023

- Lead the ideation, development and launch of new digital experiences for an internal mobile app utilize by over 60,000 employees per month with a total adoption rate of 73% and retention rate of 60% - Collaborate with multiple internal stakeholders to launch a Go-To-Market strategy that minimize the effort and time for employees to onboard resulting an increase adoption rate by 120% - Develop and launch a streamline notification engine that targets user with personalize content to increase stakeholder's outcomes by an average of 8% - Translate business outcomes into product strategy, roadmap, and tactical plan to improve KPIs - Set baseline metrics to monitor product performance and identify opportunities for improvement - Manage prioritization and trade-offs for speed to market, performance and features Show less

Product Owner

• Jan 2018 - Dec 2020

- Led an Engineer team to develop a Blockchain app using Ethereum client to reduce the high cost of healthcare provider data management, administrative cost and data quality which can potentially save 1.3B annually by eliminating third party services - Identified metrics to evaluate team’s performance and drive towards continuous improvement - Monitored and tracked project milestones while mitigating risks in order to meet project deadline - Completed feature and user story analysis by translating business needs into functional requirements - Validated and verified all deliverable requirements has been fulfill before deploying to production - Elicited requirements session utilizing group meetings, interviews, questionnaire and surveys - Collaborated with stakeholders to define project scope, goals, and deliverables within timeline Show less

IT Support Analyst

• Jun 2016 - May 2017

Ensured all technical issues that may occur are diagnosed correctly while formulating solutions Assisted with developing training manuals to improve technical awareness for all employees Prepared and maintain documentation on network, system configuration and procedures Identified workflow inefficiency and recommend new methods on increasing productivity Demonstrated ability to work with ambiguity by solving technical issues with minimal information Ensured all technical issues that may occur are diagnosed correctly while formulating solutions Assisted with developing training manuals to improve technical awareness for all employees Prepared and maintain documentation on network, system configuration and procedures Identified workflow inefficiency and recommend new methods on increasing productivity Demonstrated ability to work with ambiguity by solving technical issues with minimal information

Peer Career Advisor

• Aug 2014 - May 2015

Intern

• May 2014 - Aug 2014

Utilized data gathered to support recommendations for actions on improving app usage Improved attention to detail skill by identifying correlation and trends when analyzing data metrics Researched and gathered details to update knowledge database to ensure information is up to date Utilized data gathered to support recommendations for actions on improving app usage Improved attention to detail skill by identifying correlation and trends when analyzing data metrics Researched and gathered details to update knowledge database to ensure information is up to date