Field Engineer

• Aug 2019 - Present

•Providing customer break fix support for designated equipment •Communicating clearly in written and verbal form •Possess excellent customer service skills •Works within established customer service satisfaction criteria Accepting and delivery of all service calls assigned •Accept and deliver all service calls assigned within the established service level agreements •Completing all administrative tasks associated with each call •Responsible for control and return of assets and inventory •Other duties may be assigned to meet business needs •May provide functional guidance to colleagues Show less

First Line Field technician

• Aug 2016 - Aug 2019

Desktop Support Analyst/Software engineer

• Jan 2016 - Aug 2019

Data support PBX Phone support application support networking support etc. Data support PBX Phone support application support networking support etc.

Data Engineer

• Apr 2015 - Jan 2016

Hardware USB build Process and data transfer for Lenovo T450 240x 250x models Active directory support, Windows Server 2008 Safe boot support,BMC policy Update support, Imaging, printer, copier and fax machine configuration support ,Remote support , Domain support, Remedy ticket system support, Software system configuration support Hardware USB build Process and data transfer for Lenovo T450 240x 250x models Active directory support, Windows Server 2008 Safe boot support,BMC policy Update support, Imaging, printer, copier and fax machine configuration support ,Remote support , Domain support, Remedy ticket system support, Software system configuration support

IT services

• May 2013 - Jan 2016

Computer services Computer services

Helpdesk Analyst/ Desktop Support

• Nov 2013 - May 2015

Helpdesk OPERATOR Tier 1 Tier 2 Technician 11/20/ 2013 to Present Troubleshooting hardware/software PC and printer device problems Administration of desktop systems Helpdesk support email directories windows desktop applications Support Remedy’s work order system Support active directory Printer ,copier and fax support Remote support Software support upgrades MS Office 365 Support Support Office 2013 Data center Tech Support Adobe creative suites Support Java script HTML Rebuild laptops Software installs Migration Scheduling Show less

Win7 migration tech

• Sep 2013 - Nov 2013

Data migration using Robocopy work with business unit contacts to confirm specific list of applications for each user to be migrated in a business unit /group. Act as central point of contact with external deployment services vender resource and business unit/site contacts to confirm business unit, application and site readiness status. Provide support to external deployment services vendor resources for scheduling business units and sites for migration and rescheduling if necessary. Coordinates with external deployment services vendor to provide statistics to project management on status of migrations by business unit and site . Show less

Deployment Tech

• Feb 2013 - May 2013

Support maintains analyzes troubleshoot and repairs computer system. Support hardware and software. Support and maintain user account information including rights security and system groups. Trains employees identifies, and recommends which products or services best fit customer needs. Document maintains upgrade or replaces hardware and software systems. Support maintains analyzes troubleshoot and repairs computer system. Support hardware and software. Support and maintain user account information including rights security and system groups. Trains employees identifies, and recommends which products or services best fit customer needs. Document maintains upgrade or replaces hardware and software systems.

Desktop Support Specialist

• Mar 2010 - Feb 2013

Computer installs migration Computer installs migration

Desktop Support

• Mar 2010 - Feb 2013

Desktop support break to fix issues POS installs data migration troubleshoot and support all windows-based applications. Desktop support break to fix issues POS installs data migration troubleshoot and support all windows-based applications.

Information Tech generalist

• Mar 2009 - Mar 2010

Application development, network,website support.desktop laptop support hardware and software support etc. Application development, network,website support.desktop laptop support hardware and software support etc.