Experience

Ahmed El Sallab

• Egypt
• Retail
• 1 - 100 Employee

• Chairman Executive Secretary

  • Apr 2017 - Present

  Job Description:• Organizing meetings and managing databases• Booking transport and accommodation• Organizing company events or conferences• Ordering stationery and furniture• Dealing with correspondence, complaints and queries• Preparing letters, presentations and reports• Supervising and monitoring the work of administrative staffRESPONSIBILITIES• Oversee all daily office functions ensuring the organization and staff has a satisfying work environment.• Serve as the first point of contact to answer, screen and transfer incoming calls as well as office visitors.• Be responsible for all vendor management which includes ordering equipment and supplies, managing and Monitoring service levels, invoice reconciliation and addressing unsatisfactory vendor services.• Coordinate logistics and prepare meeting materials for Accordion Board of Directors and CommitteeMeetings.• Provide event planning assistance to the Development and Program teams as needed for other events.• Managing office budgets• Liaising with staff, suppliers and clients• Implementing and maintaining procedures/office administrative systems• Delegating tasks to junior employees• Organizing induction programs for new employees• Ensuring that health and safety policies are up to date• Using a range of software packages• Attending meetings with senior management• Assisting the organization HR function by keeping personnel records up to date, arranging interviews and So on



Arabia Group Co.

• Architecture and Planning
• 1 - 100 Employee

• Customer Service Supervisor

  • Aug 2016 - Apr 2017

  • Investigate customer's problems and find solutions.• Communicate with customers via phone, email, or letter.• Hire, train, and terminate customer service agents.• Provide scripts to read from during phone calls.• Handle major incidents that cannot be resolved by agents.• Resolve complaints and order issues.• Ask customers to provide feedback on agents and customer service experience.• Keep abreast of new company products and services.• Issue refunds to customers.• Oversee product exchanges and returns.• Analyze data and statistics.• Compile and print reports on overall customer satisfaction.• Isolate and identify areas of improvement.• Train agents on how to adequately address problem over the phone or how to write correspondence.• Work with management on customer service initiatives.• Utilize social media to respond to customer complaints and praise.• Supervise customer service managerial staff.• Train managers on how to effectively lead customer service agents



AMECO Egypt

• Egypt
• Medical Equipment Manufacturing
• 1 - 100 Employee

• CEO office manager

  • Dec 2013 - Jul 2016

  Oversee all daily office functions ensuring the organization and staff have a satisfying work environment.• Serve as the first point of contact to answer, screen and transfer incoming calls as well as office visitors• Provide event planning assistance to the Development and Program teams as needed for other events.• Manage and maintain CEO’s calendar including scheduling appointments, internal/external meetings and conference calls.• Coordinate CEO’s travel itineraries, flights, hotel accommodation, rental car and other travel needs.• Serve as a liaison with internal staff at all levels.• Support other Senior Management staff on other projects as needed.• Prepare agendas for meetings, briefing materials and presentations as needed to support the CEO.• Provide administrative support to President & CEO in order to increase his availability for executive level responsibilities



Al Jaber Group

• Qatar
• Venture Capital and Private Equity Principals
• 1 - 100 Employee

• MD Executive Secretary

  • Oct 2012 - Oct 2012

  Coordinates daily activities for a unit. Determines which information requires immediate attention of the Executive, and delegates or refers other matters to various staff and departments. - Attends meetings in the executive's absence.- Coordinates office services, such as personnel, budget, and records management control.- Advises other department heads and executes administrative policies at the direction of the executive. - Completes technical tasks in human resource area(s) such as EEO, new employee orientation, Position management, recruitment, and/or benefit



Next Care Co. (Arab Gulf Health service in UAE)

• Call Center Team Leader

  • Jul 2010 - Feb 2012

   Monitor, identify and resolve performance/behavior/attendance issues using prescribed performance management techniques. Creating sense of ownership within the employees and resolving employee issues, if any. Communicating the company’s purpose, core values, vision to the front employees. Carrying out team meetings and actively participating in the monthly and weekly meetings. Providing positive leadership. Resolving all complaints, concerns and issues in a timely and diplomatic manner. Ensuring that the employees follow their schedules properly as designed. Communicating feedback as a performance issue not personal issue. Ensuring complaints/concerns are resolved or escalated in a timely manner

• Call Center Agent

  • Jul 2008 - Jul 2010



Ministry Of International Cooperation And Development

• United Arab Emirates
• Government Administration
• 1 - 100 Employee

• Secretary of the Minister of the International Cooperation

  • Oct 2004 - May 2008

   Provide service and assistance to the Minister. Prepare records, meeting and schedules of the Minister. Provided administrative and secretarial support to the Minister. Proper filing of various documents for easy retrieval when needed. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs. Open, read, route, and distribute incoming mail and other material, and prepare answers to routine letters.