Senior Account Manager

• Jan 2019 - Present

supports a sales team in hopes of driving up revenue and growing the client base.Manage multiple accounts; develop positive working relationships with all customer touch points.Following up on leads and winning new clients.Manage the Leads/ tenders process.Communicate with technical team to estimate the projects cost and write the proposals.Work closely with Finance on billing set up and invoicing.Retaining clients and building strong, trusting relationships.Providing superior customer service and ensuring client satisfaction.Communicating and coordinating with internal teams to deliver solutions.prioritizing multiple responsibilities, balancing client deliverers on multiple projects as well as internal obligations.Communicate and collaborate with customers, business process stakeholders and managers on shared service offerings. Show less

Account Manager

• Jun 2017 - Jan 2019

Senior System Administrator

• May 2011 - Jun 2017

System Administrator

• Jul 2010 - May 2011

-Updating and monitoring IT user accounts.-Maintenance & management of the Critical Windows based Server Environment.-Maintaining up to date Antivirus levels on all machines company wide.-Working on Active Directory accounts.-Managing and monitoring of backups in multiple locations.-Liaising & meeting with external suppliers of IT services.-Troubleshooting technical problems and implementing solutions.-Responsible for the fast and accurate troubleshooting of reported faults.-Producing reports for IT managers.-Maintaining up to date Antivirus levels on all machines company wide.-Responsible for hardware and software installation, maintenance and repair.-Network connectivity troubleshooting.-Investigating, diagnosing and resolve all network problems.-Supporting includes network printers installation, share local printers between users, Scanners Setup, faxes ,outlook failures, mail problems, Internet failures.-Support Technical Failures for servers and put recovery solutions.-join new users to domain and windows installation.-Clients Problems ( TCP/IP problems, Network Adapter problems ,Outlook archiving or connection failure with exchange server ,windows and Software installation and backup image for the same type of PCs)-Install new local ,shared & network Hp printers , Fix Printers failures like network or share problems.-Group Policy (Modify GP as organization requirements & Deploy GP to site, Domain or OU) Show less

Senior System Administrator

• May 2010 - May 2011

-Updating and monitoring IT user accounts.-Maintenance & management of the Critical Windows based Server Environment.-Maintaining up to date Antivirus levels on all machines company wide.-Working on Active Directory accounts.-Managing and monitoring of backups in multiple locations.-Liaising & meeting with external suppliers of IT services.-Troubleshooting technical problems and implementing solutions.-Responsible for the fast and accurate troubleshooting of reported faults.-Producing reports for IT managers.-Maintaining up to date Antivirus levels on all machines company wide.-Responsible for hardware and software installation, maintenance and repair.-Network connectivity troubleshooting.-Investigating, diagnosing and resolve all network problems.-Supporting includes network printers installation, share local printers between users, Scanners Setup, faxes ,outlook failures, mail problems, Internet failures.-Support Technical Failures for servers and put recovery solutions.-join new users to domain and windows installation.-Clients Problems ( TCP/IP problems, Network Adapter problems ,Outlook archiving or connection failure with exchange server ,windows and Software installation and backup image for the same type of PCs)-Install new local ,shared & network Hp printers , Fix Printers failures like network or share problems.-Group Policy (Modify GP as organization requirements & Deploy GP to site, Domain or OU) Show less

Testing Engineer

• May 2013 - Dec 2013

Working as a freelancer testing engineer for E-Passport /e-ID issuing system. Responsibilities •System setup on local testing machines including all needed paraphrases drivers such as (Canon Professional Camera, Scanner, Signature Pad, Fingerprint, Smart Card… •Restore the database backup to SQL server. •Testing the full cycle including both offline issuing and online issuing modes •Fire the test cases. Working as a freelancer testing engineer for E-Passport /e-ID issuing system. Responsibilities •System setup on local testing machines including all needed paraphrases drivers such as (Canon Professional Camera, Scanner, Signature Pad, Fingerprint, Smart Card… •Restore the database backup to SQL server. •Testing the full cycle including both offline issuing and online issuing modes •Fire the test cases.