Head Of Support Services

• Jan 2022 - Present

IT Manager

• Jan 2015 - Jan 2022

To plan, direct, manage and oversee the activities and operations of the IT Department; administer the IT budget, staff and physical facilities of the department. Tasks and responsibilities: Develop Information Technology strategy to support the company’s mission and core objectives.  Direct, control and motivate the staff of the Information Technology department.  Develop an annual business plan and operating budget for the department and monitor their implementation to ensure that the financial targets are met.  Accountable for the management, mentoring and career development of all IT staff.  Responsible for the preparation and implementation for the IT policies and procedures  Assigning the usage of IT resources required  Responsible for researching and evaluating new technologies.  Manages regular department meetings, to coach and lead staff.  Responsible for development and implementation of new systems. Manage the performance of the IT department staff.  Preparing the annual IT Budget.  Develop a disaster recovery plan  Develop and control the IT security policy. Show less

IT Supervisor

• Jan 2012 - Jan 2015

Determine the business and technological needs of a company, making decisions about computer hardware, software and networks. The supervisor also hires, trains and evaluates the members of the company's IT team, including network administrators, programmers, technicians and help desk personnel.Tasks and responsibilities:• Responsible for the implementation of policies and procedures relating to IT department. • Suggest accurate IT resources to staff. • Responsible for implementation of new systems.• Responsible for IT hardware, software purchasing items.• Set and develop a disaster recovery plan.• Handle the administration of maintenance of mission critical database servers.• Research and maintain up-to –date software, data file security.• Configuration and set-up of all new servers systems required for the company’s activities.• Firewall administration and overall internal network security, plan and maintain the highly technical, logical network configuration of routers and switches associated with network traffic.• Monitor system performance for all internal clients and servers.• Supervise the installation and upgrading of all software, hardware, cabling, terminals, and networking to meet users’ needs.• Gather data pertaining to user’s needs, and use the information to identify, predict, interpret and evaluate system and network Authority level:• Provide recommendation to the IT Manager concerning IT resources distributions• Recommend suppliers and/or service providers for contracting new/updating existing services Show less

System Administrator

• Aug 2008 - Feb 2012

Management responsibilities for the administration of the company’s internal networks, servers, email and network security systems. Duties and Responsibilities: • To develop and maintain a disaster recovery plan.• Administration of maintenance of mission critical web and database servers.• Configuration and set-up of all new server systems required either internally for the Company’s activities or for external clients. • Firewall administration and overall internal network security, Plan and maintain the highly technical, logical network configuration of routers and switches associated with network traffic.• Maintenance of existing Anti-Spam and anti-virus systems and the setting of new Anti- Spam policies.• Responding in a timely manner to insure user needs are met.• Coordinates the installation and upgrading of all software, hardware, cabling, terminals, and networking o meet user needs.• Gather data pertaining to user’s needs, and use the information to identify, predict, interpret and evaluate system & network requirement.• Maintain & Administer computer networks and related computing environments, including computer hardware, system software, applications software and all configuration.• Researches and maintains up-to-date knowledge regarding software, data file security.• Maintain & Administer the Exchange server.• Maintain, design and Administer the SharePoint 2007 server. Show less

Technical Support

• Mar 2007 - Aug 2008

Administrating the LAN, Implementation, and day to day administration of the network infrastructure and processing units Duties and Responsibilities:• Configuration and set-up of all new Computers required internally for the company’s activities.• Install, configure, and support the LANs WANs and Internet devices.• Maintain network and workstation hardware and software.• Performs minor maintenance and analysis of system anomalies including system configurations, central processing units, keyboards, printers, and equipment cables to minimize computer down time.• Responding in a timely manner to insure user needs are met. Show less

Help Desk Support

• Jun 2006 - Mar 2007

Duties and Responsibilities: - IP cameras - VPN - VOIP - ADSL with router configuration - Wired and wireless networks - Working on application using Visual basic.6 for database program - Maintaining the local site of the company by macromedia dream waver.8 - Maintaining the server such as server backup with the ability for Configuring DNS, DHCP, Routing and remote access server and Configuring IIS (FTP – Web sites) Show less