Hossam Fawzy

IT Manager at Delicious Inc. Cilantro
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Contact Information
us****@****om
(386) 825-5501
Location
Cairo, Egypt, EG
Languages
  • Arabic Native or bilingual proficiency
  • English Professional working proficiency

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Ahmad Mounir

Hossam is a smart person who knows how to handle pressures and meet projects deadlines. He is patient, honest, calm, and kind to others. He never underestimates others and always encourages them to reach their goal. Besides all this, he is a talented and clever server admin.

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Credentials

  • Acronis Certified Engineer
    Acronis
  • Acronis Certified Trainer
    Acronis
  • CIW Networking Professional
    CIW
  • CIW Security Analyst
    CIW
  • CIW Security Professional
    CIW
  • CompTIA Network+
    CompTIA
  • CompTIA Security+
    CompTIA
  • Infortrend Certified Technical Professional (Infortrend ESVA – SAN Storage)
    Infortrend
  • Microsoft Certified Professional (MCP)
    Microsoft
  • Microsoft Certified Systems Administrator (MCSA)
    Microsoft
  • Microsoft Certified Systems Engineer (MCSE)
    Microsoft
  • Sophos Advanced Sales Engineer
    Sophos
  • Sophos Sales Developer
    Sophos
  • Sophos Trusted Sales Advisor
    Sophos
  • Sophos Trusted Sales Engineer
    Sophos
  • Symantec Certified Technical Specialist (Small Business Security)
    Symantec
  • Symantec Sales Expert (Endpoint Protection)
    Symantec
  • Symantec Technical Specialist (Backup Exec)
    Symantec
  • Symantec Technical Specialist (Messaging Gateway 10.0)
    Symantec
  • VMware Sales Professional
    VMware
  • VMware Technical Sales Professional
    VMware

Experience

  • Delicious Inc. Cilantro
    • Food & Beverages
    • 1 - 100 Employee
    • IT Manager
      • Dec 2016 - Present

      **Job Description- Develop and Implement IT policy and best practice guides for the organization- Lead IT projects and Manage information technology and computer systems- Plan, coordinate, and direct computer-related activities in the organization- Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure- Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance- Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs- Enhance information systems results by identifying information systems technology opportunities and developing application strategies- Ensure security of data, network access and backup systems- Accomplish financial objectives by determining service level required, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective action- Handle IT Related Contracts, Renewals, Suppliers Payments**Job Technical Roles- Manage LAN, WAN, Wi-Fi, VPN and Internet Access in Company HQ Premises and Company Branches- Manage Business Apps (ERP, POS, Databases, Ordering, Email Office365, Attendance, Ticketing System)- Manage IT Systems (Firewall, Antivirus, Active Directory, Backup, NAS Storage, UPS, Fingerprint)- Manage Business Systems (CCTV, Sound System, POS Units, Store Public Wi-Fi)

  • SAS-LIWA Trading (Retail)
    • Senior IT Administrator
      • Jan 2014 - Dec 2016

      **Job Description- Support Company Business to Achieve Business Goals and Keep Business Continuity.- Support & Configure the ERP System (Microsoft Dynamics - NAV): . Post New Shipments, Perform Price Changes, and Configure New Promotions & Sale. . Monitor Goods Transfers between Warehouse and Stores. . Ensure Uploading of all Stores Sales on time. . Configure & Maintain ERP clients (in stores & head office). . Configure Stock Takes (annual & perpetual), and Perform any needed Stock Adjustments. . Monitor & Report on the Current Inventory (Stocks) in all stores and warehouse.- Configure, Support, and Maintain the following systems in all stores and warehouse: . POS (Point of Sale) machines. . CCTV systems, CCS (Customer Counting System), and Sensor Security Gateway. . Play-Network (music) machines. . PDT Scanners (Handheld Computer Systems used in warehouse operations & in stock counts). . Email Services and Internet Connectivity . Backups (Data, System, Configuration Backups).- Coordinate with Local Vendors/Suppliers to get the best Price Offers & Ensure their Compliance with Support Contracts regarding new and existing equipment and services. - Determine the needed Technical Specs and Models of any new equipment before purchasing.- Configure, Support, and Maintain the following systems in the Head Office: . Computers (Desktops, Laptops) and Smart Phones . Printers, Scanners, LAN Network, Email Clients, ERP Client, Shared Folders, …

  • Jeraisy Computers & Communications Services (System Integrator)
    • Pre-Sales Engineer
      • Apr 2013 - Jun 2013

      **Job Description- Handle incoming Tenders/RFP and Direct-Sales orders: . Design the best solution based on tender and customer requirements . Contact the Vendors/Distributors to get best prices and quotations . Prepare the Technical Proposals, Scope of Work (SOW), Bill of Material (BOM)- Meet customers to understand their business requirements and identify their technical needs and priorities.- Handle Demo Presentations, Proof of Concept (POC) and Assist in the Technical Sales Process. - Participate in presales technical engagement with customers and Lead the development of technical proposals in line with customers’ needs, coordinating with other departments as necessary. - Present technical proposals to customers with detailed specifications and supporting diagrams.- Transfer customer requirements into a technical plan based on company’s products and service portfolio. - Handle Site Surveys in alignment with sales team. - Act as technical resource for Sales team & Support them in customers’ meetings.**IT Solutions and Products- Data Backup and Disaster Recovery (Symantec Backup Exec, Acronis Backup & Recovery)- Antivirus and Endpoint Protection (Symantec, Kaspersky, Sophos, Trend Micro)- Antispam and Email Security (Symantec, Kaspersky, Sophos, Trend Micro)- Web Content Filtering & Internet Access Control (Symantec, Kaspersky, Sophos, Trend Micro)- Firewall, UTM, and Network Security (Sophos/Astaro, Fortinet FortiGate)

  • Egypt Soft Commerce
    • Information Technology & Services
    • 1 - 100 Employee
    • Senior IT Systems Engineer
      • Jan 2009 - Mar 2013

      **Job DescriptionPre-Sales- Meet with customers and Identify their technical needs and priorities.- Transfer customer requirements into a technical plan based on company’s products and service portfolio. - Handle Demo Presentations, Proof of Concept (POC) and Assist in the Technical Sales process. - Present Technical Proposals to customers with detailed specifications and supporting diagrams.- Handle Site Surveys in alignment with sales team. - Assist in writing technical proposals and solutions.- Act as a technical resource for sales team. - Support sales team in customers’ meetings and presenting the company’s solutions.Implementation & Technical Support- Handle Implementation of customer solution after purchase (Installation, Configuration, Testing, Documenting, and Providing Hands-on Training to the customer).- Provide After-Sales Technical Support to customers (by phone, email, remotely, and visit).- Provide Technical Professional Services to existing and new customers.- Provide Hands-on/Official training to customers.**IT Solutions and Products- Data Backup and Disaster Recovery (Symantec Backup Exec, Acronis Backup & Recovery)- System Deployment (Acronis Snap Deploy)- Antivirus and Endpoint Protection (Symantec, Sophos, Avast)- Antispam and Email Security (Sophos PureMessage, EdgeWave ePrism)- Web Content Filtering & Internet Access Control (EdgeWave iPrism, Sophos Web Appliances, GFI WebMonitor)- Data Encryption (Sophos/Utimaco SafeGuard)- Firewall, UTM, and Network Security (Sophos/Astaro Gateway, NetASQ UTM, eSoft UTM)- Storage Systems SAN, DAS, NAS (Infortrend)- Virtualization Platforms (VMware ESXi and vCentre)

  • Ministry of International Cooperation (Egyptian Government)
    • IT Systems & Security Engineer
      • Dec 2007 - Dec 2008

      **Job Description- Administer Windows Domain Environment (Active Directory, Group Policy, Sites, Users, Groups, Permissions, Passwords …)- Administer and Maintain Network Services and Servers . Active Directory Domain Controllers . DNS, WINS and DHCP Servers . ISA 2004 Firewalls, Web Caching and RRAS Server . Surf-Control Web Content Filtering Server . Exchange 2003 Mail Servers . Microsoft WSUS Update Servers . Symantec Antivirus Servers . File & Print Servers . IIS Web Servers- Manage and Maintain Network Security . Network Antivirus Protection (Symantec Corporate Edition) . Firewall Configuration & Access Rules (Microsoft ISA 2004) . Security Patches, Updates, Hot-Fixes, and Antivirus Definition Files- Administer Network Infrastructure Devices (Switches, Routers, Access Points)- Plan the Upgrades and Replacement of Network Infrastructure Devices (e.g. Backbone Switches, Edge Switches, Routers, Wireless AP, VLANs Design, and Firewalls Placement). - Determine the Hardware Specs of New Servers in accordance with its Functions.

  • Rashideen Egypt for Trade
    • IT System Administrator
      • Oct 2004 - Nov 2007

      **Job Description- Administer Windows Domain Environment (Active Directory, Group Policy, Sites, Users, Groups, Permissions, Passwords …)- Administer and Maintain Network Services and Servers . Active Directory Domain Controllers, and DNS, WINS & DHCP Servers . ISA 2004 Firewalls . Exchange 2003 Mail Servers . SMTP Security Gateway & Antispam Server . SQL 2000 Servers . Microsoft WSUS Update Servers . Symantec Antivirus Servers . File & Print Servers- Manage and Maintain Network Security . Email Antispam & Antivirus Security Gateway (MailMarshal SMTP) . Network Antivirus Protection (Symantec Corporate Edition) . Firewall Configuration (Cisco PIX506E, Microsoft ISA 2004) . Security Patches, Updates, Hot-Fixes, and Antivirus Definition Files- Plan & Manage Servers Migrations, Upgrades or Replacement.- Manage Servers Backups.- Manage Network Devices (Switches, Routers, PIX, WAPs and Cabling).- Support the Company ERP Systems (Fourth Shift and Microtech Infinity).- Troubleshoot Users Problems using Remote Admin Tools (Dameware & PcAnywhere).

  • Egypt Soft Commerce
    • Information Technology & Services
    • 1 - 100 Employee
    • IT Product Specialist
      • Feb 2003 - Sep 2004

      **Job Description- Provide Technical Support & Consultation for IT products and solutions.- Conduct live technical demonstration at the customers' site.- Design the proper solution for the customers based on their needs and environment.- Install and Configure the IT solution at the customers' site.- Train the customers' IT personnel to install, configure, and manage the IT solution.- Give technical support by phone, emails and visits.**IT Solutions and Products- Antivirus Protection (Sophos).- Antispam & Email Security (NetIQ MailMarshal, Sophos PureMessage, Barracuda, and St Bernard ePrism).- Web Content Filtering & Internet Access Control (St Bernard iPrism and NetIQ WebMarshal).- Web Caching (3Com Web Cache Appliance).- Patch Management (NetIQ Patch Manager).- Security Assessment and Vulnerability Scanning (NetIQ).- Websites Visitors' Traffic and Activity Reporting for Web Servers (WebTrends).

  • Ministry of Communication and Information Technology & IBM Egypt
    • IT Systems & Security Trainee (Scholarship)
      • Apr 2002 - Dec 2002

      * Scholarship from - MCIT (Ministry of Communication & Information Technology) - IBM Egypt - 9 Months (2002) - Egyptian Graduates IT Training Program* IT Courses: > Microsoft - Microsoft MCSA Course - Microsoft MCSE Course > CIW - CIW Security Professional Course . Network Security and Firewalls . Operating System Security . Security Auditing Attacks and Threat Analysis - CIW Networking Professional Course . TCP/IP Internetworking . Advanced TCP/IP Internetworking . IPv6 - CIW Associate (CIW Foundations) Course . Introduction to PCs & Microsoft Windows . Internet Fundamentals . Networking Fundamentals . HTML & Advanced HTML . Microsoft Windows Administration

Education

  • Cairo University - Faculty Of Engineering
    B.Sc., Communication & Electronics Engineering
    1996 - 2001

Community

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