Sheriff’s Officer

• Sep 2022 - Present

Board Trustee

• May 2020 - Present

Board Member

• May 2020 - Present

FDA Agent/Inspector

• Jan 2015 - Present

Key Skills: Tobacco Compliance; Surveillance; Arabic background; Unstructured and Impromptu Interviews; Impersonations; Confidentiality; Resourcefulness Conduct covert tobacco retailer inspections and surveillance to ensure FDA compliance. Record and submit accumulated evidence and narrative reports to superiors. Interview persons of interest, gather statements, document facts in regard to an open case with the highest level of confidentiality. Gathered evidence against 200+ retailers who were prosecuted and fined. Discreetly employed understanding of Arabic language and culture to probe for and expose violations non-Arabic speakers would have been unable to trace. Closed 97% of cases ahead of schedule and without working overtime to alleviate any budget constraints. Show less

Internal Affairs Investigator

• Aug 2019 - Oct 2022

Key Skills: Court Security; Interpreter; Surveillance; Firearms; Suspect Arrest; Crowd Control; Conflict Mediation; Homeland Security; Prisoner Transport; Distress Call Response Patrol section or post to deter crime, particularly in high risk areas. Respond to emergency calls. Ensure courthouse security, employee and visitor safety. Determine traffic accidents cause and regulate traffic. Perform event crowd control. Develop strong relationships within and across communities. Performed numerous interpretations that involved the Arabic language, whether interviewing suspects, witnesses, or just community policing efforts throughout community outreach programs. Show less

Special Police Officer Class 2

• Jun 2013 - Aug 2019

Key Skills: Court Security; Interpreter; Surveillance; Firearms; Suspect Arrest; Crowd Control; Conflict Mediation; Homeland Security; Prisoner Transport; Distress Call Response Patrol section or post to deter crime, particularly in high risk areas. Respond to emergency calls. Ensure courthouse security, employee and visitor safety. Determine traffic accidents cause and regulate traffic. Perform event crowd control. Develop strong relationships within and across communities. Performed numerous interpretations that involved the Arabic language, whether interviewing suspects, witnesses, or just community policing efforts throughout community outreach programs. Show less

General Manager

• Jan 2012 - Sep 2013

Key Skills: Staff Management (4-5 direct reports); Payroll Administration ($65K); Employee Scheduling; Staff Development; Diversity Recruiting Performed HR and Payroll duties for up to five IT and money transfer specialists. Provided engaging professional development. Ensured employee policy and procedure compliance. Selected Contributions: Increased revenue 150% in 13 months. Developed clever techniques and training initiatives to streamline employee numbers and maintain consistent operational success. Show less

Special Police Officer Class 1

• Aug 2012 - Jun 2013

Key Skills: Anti-vandalism; Interpreter; Surveillance; Suspect Arrest; Crowd Control; Conflict Mediation; Homeland Security; Prisoner Transport; Distress call response; Direct Traffic Discouraged crime via regular patrols. Addressed emergencies personably and effectively. Secured construction sites. Assisted fellow officers. Built relationships with communities and individuals from all walks of life. Selected Contributions: Received words of appreciation from local business owners for anti-vandalism procedures personally initiated to secure establishments after hours. Visited and built strong relationships with school, religious, and government groups for community awareness and crime prevention. Show less

Guest Service Specialist

• May 2008 - Mar 2010

Key Skills: Transportation; Dispatch Operation; Customer Service; Staff Onboarding and Training Ensured smooth guest registration, check out, and airport shuttle services for major hotel chain. Selected Contributions: Provided interim supervision of three shuttle drivers and two front desk employees for entire year after Manager resigned. Received rolling compliments for prompt and courteous guest services and timely shuttle transport. Key Skills: Transportation; Dispatch Operation; Customer Service; Staff Onboarding and Training Ensured smooth guest registration, check out, and airport shuttle services for major hotel chain. Selected Contributions: Provided interim supervision of three shuttle drivers and two front desk employees for entire year after Manager resigned. Received rolling compliments for prompt and courteous guest services and timely shuttle transport.

Senior Manager

• Jun 2006 - May 2008

Key Skills: Inventory Control; Staff Management (20-25 direct reports); Payroll Administration ($312K); Employee Scheduling; Staff Onboarding and Development; Diversity Recruiting; Hiring Interviews Directed three locations of popular franchise. Administered payroll for up to 25 employees. Hired, trained, and supervised staff to correctly prepare menu items and provide remarkable customer service. Scheduled employee shifts. Maintained accurate ordering and inventory supply. Selected Contributions: Saved $45K annually by serving dual role of floor and desk manager and eliminating need for additional staff member. Pioneered aggressive loss prevention tactics to reduce shrinkage 82% by deterring and confronting dishonest employees. Increased revenue 45% by training staff in suggestive marketing techniques Show less