Sr Project Manager

• Feb 2019 - Present

Head Of Department

• Apr 2018 - Feb 2019

Senior Program Manager

• May 2016 - Apr 2018

Ensured that team member responsibilities were defined and understood. Established and maintained effective communication system. Monitored ongoing expenses relative to budget projections Collaborated with design, development and QA teams to build educational products. Identified and drove creative solutions for problems. Recruited, retained and developed staff. Cultivated strong working relations with other industry executives. Contributed to the strategy and business model for the product line. Provided strategic oversight of and input on the product road map. Dispensed guidance, direction and authorization to carry out major plans.

Program Manager

• Apr 2014 - Apr 2016

Defined project deliverables and monitored status of tasks. Monitored costs, timescales and resources used to achieve projects Goals. Developed slideshows and other forms of media to present project progress to the executive team. Delivered status reports to stakeholders for budgeting and planning purposes. Drafted action plans and led meetings with department executives to review project status and proposed changes. Established and maintained effective communication system. Cultivated strong working relations with other industry executives. Coordinated and lead efforts across a large cross-functional team. Tracked departmental output. Ensured the availability of professional talent needed to meet business objectives. Major Projects 1- Charles River Implementation and Migration from LZ 2- MFDA implementation 3- ERP system RFP issuance and vendor selection 4- Standard forms redesign

VP - Engagement/Program Manager

• Feb 2012 - Apr 2014

Carefully selected, developed and retained qualified staff, as well as trained 15 new staff annually Created annual goals, objectives and budget and made recommendations to reduce costs. Assisted in the design and execution of programs that contributed to a 6% growth of the organization in the 2011 fiscal year. Expertly planned, coordinated, organized and directed all operations of the service company Directed the installation of improved work methods and procedures to achieve company objectives. Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines. Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.. Diligently monitored the QA (Quality Assurance) program to improve performance and maintain high standards of care. Developed and managed budget and revenue expectations while actively seeking ways to eliminate or reduce expenses. Corresponded with operations staff to ensure key client deliverables and revenue goals were met. Worked with clients and stakeholder to shape procurement and identify opportunities for value added services. Closely monitored competitor activity, legislative and regulatory initiatives and agency concerns and contracts and developed strategies to respond. Major Engagements 1- Migration of BMO capital markets CRM from Seibel to Salesforce.com 2- MBNA Credit Card migration testing 3- CASL implementation on Salesforce.com for BMO wealth management 4- Offsite data center management for BMO capital markets

CIO

• Aug 2010 - Jul 2011

Applied best practices of software development while staying abreast of advances in the practice. Created interactions and APIs that reinforced trust, increased security and made it harder to do the wrong thing. Envisioned inspired new products, features and flows. Established requirements for new systems and modifications. Worked on large enterprise and business critical applications. Analyzed and created new configuration for packaged software to meet business and system requirements. Oversaw local IT infrastructure including servers, security, networking, storage systems and desktops.

AVP Head of PMO & QA

• Nov 2007 - Aug 2010

Managed 20+ mega & medium projects; through managing 25+ project managers & more than 150 team members across the bank's functional departments and vendor side with budget in excess of USD $ 60M Negotiated enterprise contracts based on innovative architecture for implemented systems that saved 4.6 Million dollars from the portfolio budget in the fiscal year 2008-2009 Drove business KPIs through rapid iteration of customer-facing product features. Drafted user stories, use cases and functional specifications to support product development. Led a cross-functional team of engineers, QAs and UX designers to develop features and fix product defects. Delivered detailed feature roadmaps that included action items and project targets. Developed accurate development estimates and drafted project resource plans. Worked closely with QA to develop use cases, review test cases and track feature bugs. Leveraged in-depth understanding of end-to-end customer experience to identify pain points and latent customer needs. Hired and trained 7 new Project and QA Managers. Led the design and development of software upgrades and the deployment of new services and products. Managed the 30-person local IT team, allocating resources to ongoing projects and enforcing deadlines. Defined projects strategy and drafted a comprehensive roadmap to achieve targets. Maintained in-depth knowledge of distribution platform guidelines and capabilities to guide internal development. Collaborated with the global team to resolve IT support cases. Major Projects 1- T24 Core banking implementation 2-Credit Card and Debit Card Management Systems 3-Online Banking 4-Websphere message broker middle-ware implementation 5-Swift integration with T24 Core Banking system

PMO Director

• 2002 - 2007

5 years of management experience. Implemented 9 Internet Banking Projects in the region Took the company to number 1 of service providers in online banking Monitored ongoing expenses relative to budget projections. Identified and drove creative solutions for problems. Recruited, retained and developed staff. Contributed to the strategy and business model for the product line. Provided strategic oversight of and input on the product road map. Reviewed sales price and operating costs. Ensured the availability of professional talent needed to meet business objectives. Oversaw rise of company to the top of the industry. Major Projects 1- 9 Financial Fusion Internet Banking implementations 2- Core Banking Migration POC from Oracle to Sybase Database

Technical Consultant

• 2000 - 2001