Experience

Kiwe

• Egypt
• Financial Services
• 1 - 100 Employee

• Operations Manager

  • Sep 2021 - Present

  Head of Operations - Overseeing and directing daily company administrative processes and procedures. - Ensuring reconciliation of all transactions and reports. - Strategically mapping out, planning, and managing projects. - Analyzing and maintaining operational data. - Developing improved business functionality that increases profits. - Trained staff on policies and procedures and supervised their daily work. - Ensured compliance with best business practices throughout the organization. - Implementing improved operational measures and policies that promote efficiency. - Contributed to the innovation of new products. - Tracking and maintaining budgets of operational costs. - Maintaining positive client and vendor relationships. Key Achievements: - Achieved successfully 5+ mega-events operationally with very good financial impacts. - Achieved 50+ partnerships with stores from different categories. - Onboarded 300+ stores. Show less



SOKNA

• Egypt
• Hospitals and Health Care
• 1 - 100 Employee

• Operations Manager

  • Jan 2019 - Sep 2021

  Operation Manager - Conducted deep market research about consumers, competitors, and the marketplace, and consolidated information into actionable items, reports, and presentations - Creating, organizing, planning, and executing various forms of onboarding, orientation, and training skills for employees. - Evaluating the effectiveness of the onboarding and training programs through assessments, surveys, and feedback. - Developing, implementing, and reviewing operational systems for daily operations in an appropriate, cost-effective way and improving them where necessary. - Purchasing materials, planning inventory and overseeing warehouse efficiency. - Enforcing the organization’s processes to remain legally compliant. - Setting clear and attainable strategic and operational objectives. - Managing and monitoring the process and workflow of operations. - Providing guidance to teams to achieve high performance and solve any unexpected problems. Quality Assurance Specialist - Creating, developing, and implementing a quality assurance system. - Preparing and enforcing quality assurance policies and procedures. - Creating training materials and operating manuals. - Performing regular inspections and quality reviews. - Producing weekly audit reports, and suggesting recommendations for improvement. - Identifying and resolving workflow and service issues. - Ensuring that standards and safety regulations are met. Key Achievements: - Performed 1500+ successful operations. - Achieved 10+ partnerships with possible leads. Show less



El bayt coworking space

• Egypt
• Consumer Services

• Co-Founder

  • Nov 2017 - Apr 2019

  - Created networking initiatives, social events, and local partnerships. - Managed marketing campaigns and engagement and identify market opportunities. - Developing a business plan with all the short-term and long-term goals. - Reviewing financial and non-financial reports to devise solutions or improvements. - Recruiting and filling in for any gaps in staffing needs. - Creating an environment that promotes great performance and positive morale. - Assure all legal and regulatory documents are filed and compliant with laws and regulations. Show less



Facebook

• Software Development
• 700 & Above Employee

• Project Community Manager

  • Aug 2016 - Aug 2017

  - Conducted analysis and survey for 20 teenagers with a different demographic background. - Conducted search for the most influential video creators who post content viewed by teenagers. - Created a list of over 200 accounts of the most popular video creators from different social media platforms. - Checked and filtered almost 6,000 accounts and added the relevant accounts to the master list. - Detected porn, fake, spam, invalid, and irrelevant accounts. - Organized a massive event for Facebook. - Contacted, invited, and followed up with more than150 Facebook users. Show less



Adobe

• United States
• Software Development
• 700 & Above Employee

• Middle East Country Consultant

  • Apr 2011 - May 2011

  - Conducted market research over 108 targets and analyzed findings - Advised product management on market trends and potential growth - Reached out to product communities and built a database of customers - Conducted market research over 108 targets and analyzed findings - Advised product management on market trends and potential growth - Reached out to product communities and built a database of customers



Google

• United States
• Software Development
• 700 & Above Employee

• Head of Engineering Volunteers

  • Feb 2008 - Apr 2008

  -Planned the initiative's execution strategy -Recruited and led 50 student volunteers and organized task-oriented execution teams -Trained volunteer students on promotional campaigns and effective marketing techniques - Led online marketing campaigns, managed virtual team on social networks and blogs - Analyzed competition trends and suggested methods to keep momentum and increase traffic - Helped in managing the award ceremonies,coordinated executive presence and prize distribution Show less