Experience

Rugged Books Inc.
• Canada
• Computer Hardware
• 1 - 100 Employee
• Technical Support Specialist

  • Mar 2021 - Present


Kelly Services (Canada), Ltd.

• Canada
• Staffing and Recruiting
• 300 - 400 Employee

• Technical Support

  • May 2019 - Aug 2019

  • Walk customers through the process of installing the software on their machines and starting up the program for the first time. • Help customers troubleshoot issues they encounter while using the software and provide actionable tips to resolve the problem. • Send technical documentation to customers who have lost or misplaced theirs. • Refer difficult cases to a senior analyst or support tech. • Assume remote control over customers’ computers when necessary to resolve problems. • Make hardware recommendations for customers whose machines cannot support the software. Show less



Amazon

• Bangladesh
• Advertising Services
• 1 - 100 Employee

• Technical Support

  • Oct 2018 - Dec 2018

  • Client management technologies, such as workstation hardware and software management, security, and patch management Created, test and develop current Workstation images. • Assisted Network Team with server and networking support duties Managed established desktop policies and standards Network Installed and Performed troubleshooting activities Assured security of the software. • Client management technologies, such as workstation hardware and software management, security, and patch management Created, test and develop current Workstation images. • Assisted Network Team with server and networking support duties Managed established desktop policies and standards Network Installed and Performed troubleshooting activities Assured security of the software.



RAFAL Real Estate Development Co.

• Saudi Arabia
• Real Estate
• 1 - 100 Employee

• IT Manager

  • Oct 2008 - Oct 2017

  • Ensured that all IT changes are managed so that they minimize downtime and risk of any inconvenience. • Developing and maintaining the infrastructure and IT systems. • Managing and promoting services using social media and Search Engine Optimization. • Assembly and maintenance of computers, laptops, Servers. • Experienced with VOIP and Integration systems. • Technical experience with PLC, server racks. • Implementation Microsoft Office 365. • Implementation and Developing Microsoft Dynamics CRM 2011. • Terminal Services and Remote Desktops. • Server administration including user management Active Directory. • Implemented and troubleshot DNS, VPN, DHCP. • Installation, Configuration and Administration of Windows Server File and Print Servers. • Installation, Configuration and Administration of Web Servers (IIS). • Virtualizations: VMware Client and Windows Virtual PC and express cluster. • Installation and Implemented Symantec Backup Exec 10. • Experience with group policy, user policy, automated software. • Knowledge about server security implementation. • Infrastructure network, designing, executing, and installing, including the exchange server. • WAN’s, LAN’s, VLAN and the TCP/IP model designed and configurations. • Excellent understanding of network components including routers, switches wireless controllers. • Communication and team building skills with ability to work independently or in a team. • Managed the company’s website. Show less



Al-Fisaliah Internet Services

• Computer Engineer

  • Aug 2000 - Aug 2008

  • Administrative various client management technologies, such as workstation hardware and software management, security, and patch management. • Created, test and develop current Workstation images. Test, evaluate, and package software and applications for workstation distribution. • Assisted Network Team with server and networking support duties. • Managed established desktop policies and standards. • Installed software and hardware on the employee machines when needed. • Administrative various client management technologies, such as workstation hardware and software management, security, and patch management. • Created, test and develop current Workstation images. Test, evaluate, and package software and applications for workstation distribution. • Assisted Network Team with server and networking support duties. • Managed established desktop policies and standards. • Installed software and hardware on the employee machines when needed.