Experience

ERFAN GROUP, Bangladesh

• Bangladesh
• Manufacturing
• 1 - 100 Employee

• Assistant Manager (Transport)

  • Sep 2020 - Present

  1. Direct activities related to deployment, dispatch, routing and transportation of vehicles, such as trucks, covered vans, pick-ups etc.2. Review transportation costs, reconstruct, recommend affordable transportation channel recommendations, and analyze spending and other financial data to develop plans, policies, and budgets to maximize profits and improve services.3. Ensure that all transport fleet vehicles are properly maintained and serviced and ensure proper operation of commercial fleet.4. Contact the workshop from time to time to ensure vehicle maintenance.5. Ensure return trip of the vehicle to make the transportation department cost effective.Smooth. To prepare and implement transport policy for smooth operation and control of all commercial vehicles of the Group. Ensure driver management, fuel management and supervision. Ensure that all components of the vehicle are properly maintained and inspected frequently.9. Take steps to ensure that the work is being done in accordance with the work plan, organized and managed by the subordinates, according to the organizational requirements.10. Contact the Traffic Department, BRTA, Civil Government. To take administrative responsibility for transparent transport activities.11. Confirmation of documents related to fleet management cases, settlement and monitoring of accidental problems.12. Ensuring the company’s compliance with all transportation policies, laws and procedures.13. Ensuring that administrative arrangements, training, motivation, trainers and consultants are working with the drivers of the Department of Transportation.14. To perform any other work prescribed by the factory administration.15. Ensure denting, painting, body fabrication and major overhauling of all company vehicles.16. Total company vehicle repair and maintenance (more than 150).



Rangs Motors Limited

• Bangladesh
• Motor Vehicle Manufacturing
• 100 - 200 Employee

• Assistant Manager (Workshop In-Charge)

  • Oct 2013 - Dec 2018



SUPREME MOTORS LIMITED

• United Kingdom
• International Trade and Development

• Assistant Manager (Service & Spare Parts)

  • Apr 2012 - Oct 2013

  1. Action plan on repeat job.2. Increase dealership development & Sales Business Targets.3. Key customer Monitoring.4. Tools Calibration & Inventory.5. Monitoring vehicle off Road report and action plan.6. Goodwill warranty monitoring.7. Workshop Performance Report (labor day/day, spare day/day, vehicle day/day)8. Monitoring 100 % same day delivery report and action plan.9. Monitoring workshop Time analysis report and action plan10. Ensure warranty paper make & monitoring.11. Ensure monitoring customer complain register and action plan.12. Spare parts inventory management.13. Ensure monitoring spare parts delivery report and action plan.14.Monitoring Housekeeping15.Monitoring Admin Related for workshop16. Monitoring major worked (FIP, Engine overhauling, Gearbox & Differential Overhauling).



NITOL MOTORS LTD.

• Bangladesh
• Motor Vehicle Manufacturing
• 400 - 500 Employee

• Service Manager

  • Dec 2007 - Mar 2012

  1. Action plan on repeat job.2. Increase dealership development & Sales Business Targets.3. Key customer Monitoring.4. Tools Calibration & Inventory.5. Monitoring vehicle off Road report and action plan.6. Goodwill warranty monitoring.7. Workshop Performance Report (labor day/day, spare day/day, vehicle day/day)8. Monitoring 100 % same day delivery report and action plan.9. Monitoring workshop Time analysis report and action plan10. Ensure warranty paper make & monitoring.11. Ensure monitoring customer complain register and action plan.12. Spare parts inventory management.13. Ensure monitoring spare parts delivery report and action plan.14.Monitoring Housekeeping15.Monitoring Admin Related for workshop16. Monitoring major worked (FIP, Engine overhauling, Gearbox & Differential Overhauling).



Runner Motors Limited

• Bangladesh
• Motor Vehicle Manufacturing
• 100 - 200 Employee

• Sr Executive

  • Dec 2005 - Nov 2007

  1. Act to achieve overall sales target of RML every year under the guidance of the supervisor.2. Prepare the plan and submit it to supervisor for approval before tour.3. Prepare individual MST program, budget & manpower setting for MST before 3(three) days of MST program.5. Prepare requisition for spare parts and submit it to supervisor for necessary action before 6 (six) days MST program.6. Supervisor monitoring and control the subordinates of MST when in tour.7. Communication time to time with supervisor and inform about the program of tour.8. Collect spare parts from store for MST before 3 (three) days of MST.9. During RML workshop, receive vehicle in serial & deliver the after the jobs is done properly.10. Assist supervisor for RML workshop to satisfaction of customer, good customer relation, good response, convenience, immediate attention, faithful interest in problems solving.11. Monitoring customer satisfaction level through customer contacts at dealership as well as at satisfaction/delight.12. Assist supervisor to ensure lack of courtesy to customers, slow service and inconvenience, improper diagnosis of vehicle trouble, parts not available, required service completed, vehicle not completed in one trip to workshop etc.13. Ensure working place and setting mechanic, tools and spare parts for workshop ground.14. Inform warranty policy, procedure of warranty claim to dealer and ensure warranty claim in time.15. Submit monthly technical feedback report to supervisor on each product.16. Produce necessary reports to supervisor as and when necessary.17. Monitoring RML Engine overhauling section work, Gearbox, Differential section work and ensure repair due time.18. Monitoring from PDI vehicle receive and properly checking before customer delivery.