Co-Founder og passioneret kompetenceløfter

• Sep 2021 - Present

Der er ingen tvivl om, at medarbejderne er vores vigtigste ressource i hospitalitybranchen. Glade, kompetente, motiverede, loyale og engagerede medarbejdere skaber den gode forretning. - Det modsatte er dog også tilfældet... Derfor bør medarbejderne altid sættes mindst ligeså højt på prioriteringslisten som gæsterne. Det hjælper vi jer med. Det giver mening - både menneskeligt og økonomisk! Der er ingen tvivl om, at medarbejderne er vores vigtigste ressource i hospitalitybranchen. Glade, kompetente, motiverede, loyale og engagerede medarbejdere skaber den gode forretning. - Det modsatte er dog også tilfældet... Derfor bør medarbejderne altid sættes mindst ligeså højt på prioriteringslisten som gæsterne. Det hjælper vi jer med. Det giver mening - både menneskeligt og økonomisk!

Ejer og Hospitality-Ninja

• Jun 2019 - Present

Karpós er det græske ord for frugt eller udbytte. Min mission er at yde en indsats, som hospitality-branchen kan høste frugten af i form af en øget bundlinje. Strategisk værdiskabelse, rekruttering og medarbejderudvikling, optimering af processer, øget mersalg, servicekoncepter, relationssalg, markedsføring, USP´er, kunderejsen, målgrupper, storytelling, bæredygtighed, DNA, branding, kulturstyrkelse, medarbejderejsen med meget mere. Jeg tror på en skræddersyet hands-on løsning. Sammen udarbejder vi løsningen og sætter den i søen. Sørger for, at den bliver ordentligt implementeret. Min opgave er ikke afsluttet, før medarbejderne selv kan og vil føre processen videre. Det giver nemlig både mening og resultater! Show less

Business Development Manager

• Oct 2017 - Sep 2019

Turn around project leading to Børsen Gazelle in 2019.Responsible for:Continuous growth through strategic co-operations with partners and stakeholders. Project management for development and implementations of comprehensive digitization project and major business eventsPlanning and facilitating workshops and seminars for partner employeesBuilding partner loyalty and retention through strong personal relationsAdvising partners on business strategy and service optimizationImportant results:200% increase in number of partners over 5 years280 % increase in turnover over 5 years30% increase in partner generated turnover each year Børsen Gazelle 2019Planning and facilitation of more than 30 events, workshops and seminars with an average satisfaction score of 4,6 out of 5 Show less

Sparring & Salg

• Sep 2014 - Oct 2017

Turn around project.Customer service, booking and sales of conference facilities all over Denmark. Through digitization, optimization of all work processes, and changing the communication and service towards our partners and customers, we managed to make a successful turn-around for the company.

Assistance Coordinator

• Apr 2014 - Sep 2014

Emergency Assistance Coordinator Emergency Assistance Coordinator

CEO

• Apr 2011 - Oct 2013

Skopelos Holidays Hotel & Spa 5* Responsible for - pre-opening renovation and preparation - hiring and training of employees - opening of hotel - daily operations - marketing and PR - planning and executing events, weddings and functions - managing up to 35 employees from various countries and cultures Important results - the hotel had a very successful opening and start of business - the hotel increased its official rating from 3 to 5 stars - managed to ensure employee engagement, team spirit and loyalty Leading a team of 35 employees. http://www.skopeloshotels.eu Show less

PR, Sales and Customer Care

• Apr 2009 - Oct 2011

Responsible for PR, customer care, WEB-site creation and bookings at an agency specializing in Incoming Tourism. Managing on-site service for Apollo, Spies, Ving and Airtours. http://www.dolphinofskopelos.com/ Responsible for PR, customer care, WEB-site creation and bookings at an agency specializing in Incoming Tourism. Managing on-site service for Apollo, Spies, Ving and Airtours. http://www.dolphinofskopelos.com/

Office Manager

• May 1999 - Apr 2009

Responsible for - sales and bookings - PR and communications - improving the customer journey and creating customer loyalty - development and implementation of WEB-site - supervising up to 15 employees Important results - Thalpos Holidays went from a small, local incoming tourism office to being the leading villa rental operator in the area. - with the initial digitization of the business we experienced remarkable international succesDeveloping the concept of villa rental. http://www.holidayislands.com Show less

Receptionist

• May 1996 - Apr 1999

Receptionist at the service desk at a local villa rental agency under rapid development. Bookings, customer care, PR, administration. http://www.holidayislands.com/ Receptionist at the service desk at a local villa rental agency under rapid development. Bookings, customer care, PR, administration. http://www.holidayislands.com/

Guide

• Apr 1994 - May 1996