Experience

Bee's Knees Apiaries | ApiBee | Bee's Knees Honey Farms

• United States
• Farming
• 1 - 100 Employee

• Co-Owner / Sales / Traine

  • Jul 2020 - Present

  - Developed custom bee vacuum technology to safely remove stinging insects without harming them - Provided pesticide-free stinging insect removal from attics, basements, bushes, trees and in-ground nests - Grew company by 800% in 3 months - Gained clients in King, Snohomish and Kitsap Counties - 100% client satisfaction with multiple 5* reviews posted on YELP - Exceeded client expectations with customer service and teaching opportunities - Developed custom bee vacuum technology to safely remove stinging insects without harming them - Provided pesticide-free stinging insect removal from attics, basements, bushes, trees and in-ground nests - Grew company by 800% in 3 months - Gained clients in King, Snohomish and Kitsap Counties - 100% client satisfaction with multiple 5* reviews posted on YELP - Exceeded client expectations with customer service and teaching opportunities



Hyatt Regency Seattle

• United States
• Hospitality
• 1 - 100 Employee

• Event Services / Trainer / Bartender

  • Nov 2018 - Present

  Colleague of the Year 2019 - Created new, more efficient ways to organize department. - Created and facilitated training for staff - Managed staff on the floor with exacting success - Coordinated with multiple outlets to ensure guest satisfaction was exceeded - Expected to serve "difficult" clients and overcome objections - Ensured staff success every shift by pre-planning, detailed communication, and post meetings - Created team culture that was fun, exciting and motivating Show less



Marriott Hotels

• United States
• Hospitality
• 1 - 100 Employee

• Banquet Server / Bartender / Trainer

  • Mar 2015 - Present

  - Work with little to no supervision to set banquet rooms - Provide world-class guest service with every guest interaction - Anticipate guest needs and pay attention to details - Train new servers in customer service, serving standards and bar-tending practices - Lead staff to event success every shift in fun and motivating ways - Recognize opportunities for training and coaching staff - Work with little to no supervision to set banquet rooms - Provide world-class guest service with every guest interaction - Anticipate guest needs and pay attention to details - Train new servers in customer service, serving standards and bar-tending practices - Lead staff to event success every shift in fun and motivating ways - Recognize opportunities for training and coaching staff



Hyatt Regency Bellevue on Seattle's Eastside

• United States
• Hospitality
• 1 - 100 Employee

• Specialist / Trainer / Developer / Bartender

  • Aug 2015 - Nov 2018

  - Instrumental in doubling sales from $25,000 to $50,000 in 9 months - Increased product variety by 50% - Pre-plan and execute sales of custom beverages - Fostered relationships with local wineries and distilleries for menu growth - Conducted wine and spirit tasting for both internal and external guests - Promoted and applied teamwork skills at all times - Responsible for beverage list, menu format and creation - Instrumental in doubling sales from $25,000 to $50,000 in 9 months - Increased product variety by 50% - Pre-plan and execute sales of custom beverages - Fostered relationships with local wineries and distilleries for menu growth - Conducted wine and spirit tasting for both internal and external guests - Promoted and applied teamwork skills at all times - Responsible for beverage list, menu format and creation



Caesars Entertainment Corporation

• Banquet Supervisor

  • Sep 2014 - Jan 2015

  - Scheduled staff each work week - Completed department ordering and stayed in budget - Submitted payroll, billing and closed event checks - Communicated weekly assignments to staff and updated assignments as changes required - Streamlined meetings and improved interdepartmental communication and event success - Cultivated mutually beneficial relationship between the kitchen and banquet department - Scheduled staff each work week - Completed department ordering and stayed in budget - Submitted payroll, billing and closed event checks - Communicated weekly assignments to staff and updated assignments as changes required - Streamlined meetings and improved interdepartmental communication and event success - Cultivated mutually beneficial relationship between the kitchen and banquet department



Pinstripes Georgetown DC

• Server / Trainer / Bartender / Marketing

  • Jan 2014 - Jun 2014

  - Upsold menu items 80% of the time - Implemented catering sales deliveries which added $2,000 per month to restaurant bottom line - Submitted marketing strategy changes to General Manager to improve marketing accuracy, efficiency, and cost by 100% - Managed floor while managers were away and directed staff regarding: side work, POS system questions, customer interaction, expected standards and conducting events - Recognized and promoted to trainer immediately after being hired - Hosted groups and parties from 2-60 people Show less



Marriott International

• United States
• Hospitality
• 700 & Above Employee

• Sr. Banquet Captain

  • Jun 2011 - Oct 2013

  - Managed department of $3.5m in catering - Controlled labor cost on monthly basis - Created hands-on AV training for non-AV staff - Worked closely with events, sales and culinary departments to detail and run events - Communicated with staff before, during, and after events to ensure event success - Met with clients before and after events to ensure client satisfaction - Managed department of $3.5m in catering - Controlled labor cost on monthly basis - Created hands-on AV training for non-AV staff - Worked closely with events, sales and culinary departments to detail and run events - Communicated with staff before, during, and after events to ensure event success - Met with clients before and after events to ensure client satisfaction



Hyatt Regency Bellevue

• United States
• Hospitality
• 1 - 100 Employee

• Banquet Server / Bartender

  • Aug 2009 - Sep 2013

  - Delivered world class guest service with every interaction - Utilized teamwork to exceed guest expectations with quick, efficient service - Streamlined bar practices for efficiency - Resolved difficult problems & situations quickly and efficiently - Delivered world class guest service with every interaction - Utilized teamwork to exceed guest expectations with quick, efficient service - Streamlined bar practices for efficiency - Resolved difficult problems & situations quickly and efficiently



Portland Marriott Downtown Waterfront

• United States
• Hospitality
• 1 - 100 Employee

• Banquet Captain

  • Jan 2011 - Jun 2011

  - Coordinated stewards, audio visual staff, housemen and servers to create event success - Communicated with clients and adjusted event to comply with new information as needed - Developed stronger interdepartmental relationship between banquets and kitchen - Created employee recognition standards - Completed department inventories - Coordinated stewards, audio visual staff, housemen and servers to create event success - Communicated with clients and adjusted event to comply with new information as needed - Developed stronger interdepartmental relationship between banquets and kitchen - Created employee recognition standards - Completed department inventories



Seattle Convention and Trade Center

• Banquet Server

  • Jun 2010 - Dec 2010

  - Created personalized service experiences for guests apart of groups up to 5,000 attendees - Maintained attention to details and exceeded guests service standards - Delivered world-class service while utilizing teamwork for efficiency - Managed time wisely to accomplish all tasks efficiently - Created personalized service experiences for guests apart of groups up to 5,000 attendees - Maintained attention to details and exceeded guests service standards - Delivered world-class service while utilizing teamwork for efficiency - Managed time wisely to accomplish all tasks efficiently



Redmond Marriott Town Center

• Lead Banquet Server

  • Nov 2006 - Dec 2010

  - Trained new servers in customer service, banquet service and how to bartend- Utilized as utility player and would set up, serve, bartend, and tear down events often- Specifically sought after by clients and event managers to work specific groups because of service reputation- Communicated and fostered teamwork mentality

• Banquet Houseman / Server

  • Mar 2006 - Nov 2006

  - Efficiently worked alone or as a team to complete tasks- Surpassed client needs in many creative ways from delivering freight to delivering unexpected coffee- Trained in leadership capacity- Streamlined practices

• Guest Service Representative

  • Feb 2005 - Mar 2006

  - Received Guest Service Employee of the Month award 3rd month on the job- Practiced proactive approaches to greet guests and ensure needs are being met- Improved inventory and buying procedures for gift shop which resulted in a 25% profit- Arranged more direct contact with supplier- Focused on learning basic skills in Front Desk, Room Service, Concierge Service, Loss Prevention, VIP Lounge, Restaurant and Banquet Service to provide better service for guests.- Only utility employee to have 7 job codes Show less



Overlake Christian Church

• United States
• Religious Institutions
• 1 - 100 Employee

• Assistant Director of Operations for Special Events

  • Sep 2005 - Sep 2007

  - Responsible for overseeing ticketing, guest issues and resolutions for events up to 5,000 people - Coordinated with merchandising and concessions vendors before, during and after events - Addressed coffee cart needs such as money, and additional product replacement - Cultivated relationship between events and engineering for a more streamlined approach to events - Completed accounting of every event - Ensured artist's needs are met - Artists worked with include: Newsboys, Jars of Clay, Third Day, Rebecca St. James, Chris Tomlin, BarlowGirl, Casting Crowns, and DC Talk among others. Show less



ETB Gaming.com

• Marketing / Sales Manager / Public Relations

  • Oct 2003 - Apr 2005

  - Established 5 new business relationships per month, - Coordinated corporate business plans - Merged communications with industry leaders - Instrumental in creating business with major companies such as Capcom and Xbox. - Established 5 new business relationships per month, - Coordinated corporate business plans - Merged communications with industry leaders - Instrumental in creating business with major companies such as Capcom and Xbox.



Choice Vendors

• United States
• Food and Beverage Services

• Selling Agent / Territory Manager

  • Jan 2004 - Nov 2004

  - Managed accounts across a wide territory on a daily basis - Increased annual company revenue by $5000 - Excelled at account maintenance and tracking - Applied strategic marketing to meet consumer needs - Daily sales volume in excess of $10,000. - Managed accounts across a wide territory on a daily basis - Increased annual company revenue by $5000 - Excelled at account maintenance and tracking - Applied strategic marketing to meet consumer needs - Daily sales volume in excess of $10,000.



GDFest / GD Publications

• Account Executive / Customer Service Manager

  • Apr 2003 - Sep 2003

  - Responsible for outside sales and making major sponsorship contracts with leading edge companies in digital entertainment. - Fostered relationships with: Microsoft, Nintendo, Pogo Linux, and Micro Standard - Assisted in coordination of 1000-person LAN events in the Northwest at the Meydenbauer Center in Bellevue, Washington - Facilitated event and tournament coordination and administration - Supervised of 600 employees and participants, - Coordinated general operations including: garbage, setup and tear down of events Show less



LanWerX

• United States

• Game Center Manager

  • Apr 2002 - Mar 2003

  - Increased monthly revenue by 100% from sales and promotions - Generated over $100,000 in revenue for the company in one year - Managerial responsibilities for all daily operations included: opening and closing, handling of all moneys, daily earnings, bank deposits, and general care and feeding for the entire store - Responsible for 7 employees - Scheduled & trained employees - Developed employee procedure handbook - Coordinated large events and parties - Increased monthly revenue by 100% from sales and promotions - Generated over $100,000 in revenue for the company in one year - Managerial responsibilities for all daily operations included: opening and closing, handling of all moneys, daily earnings, bank deposits, and general care and feeding for the entire store - Responsible for 7 employees - Scheduled & trained employees - Developed employee procedure handbook - Coordinated large events and parties



Office Depot

• France
• Retail Office Equipment

• General Sales / Cashier

  • Oct 2000 - Apr 2002

  - Worked in general sales with a focus on technology, sold computers, printers, PDA’s, monitors and software - Trusted to work in management capacity - Trained new employees - Relied on to complete additional projects in a specified timeline. - Counted on by management to deal with frustrated customers - Completed $10,000 individual sale in different department from cross training and superior guest service - Worked in general sales with a focus on technology, sold computers, printers, PDA’s, monitors and software - Trusted to work in management capacity - Trained new employees - Relied on to complete additional projects in a specified timeline. - Counted on by management to deal with frustrated customers - Completed $10,000 individual sale in different department from cross training and superior guest service