IT Governance Specialist

• Sep 2020 - Present

Back-end System Support Team Leader

• Apr 2018 - Aug 2020

Servers and Desktop Operations Team Leader

• Apr 2017 - Mar 2018

Enhanced NUC Backup Policy to meet the current scenario for KBT Group Companies and their business needsminimized recovery time for all applications / servers under disaster Enhanced hardening for all the security Appliances (Network and End- user ) and tuned the Security policy to beat a year of RansomwaresAdded New Techniques for simplifying end-user Users IT requests Implemented the New Technology for detecting Zero day attacks using machine learningSupervised Servers & Desktop Operations staffEnhanced SIEM Use cases that ease monitoring any malicious behavior. Show less

Servers Operations Team Leader

• Jul 2013 - Mar 2017

Managed & reviewed the tasks given by the Technical Services & Operation Depart. Manager to the servers team.Acted as third tier line of support for the Servers Team & solved any escalated problem facing both Teams.reviewed the daily tasks including security logs, backup logs(HO and Offsite), & servers health check....etc. and took the preventive action before any disaster happensAdministered the security Appliances like the Intrusion Detection & Prevention System, Email Gateway System, Web Filtering System, & End-user Security software.Applied ISO/IEC 27001:2013 requirements as per the Company PolicySupervised Servers Operations staff including training, evaluating & disciplining. Guide & provided work direction to technical staff.Created the Weekly report for the Servers Team representing the Tasks that have been done during the week. Show less

Server Engineer

• Jul 2011 - Jun 2013

Administered Two Data Centers, managed the Datacenter equipment including Servers hardware & software to fulfil NUC new projectsManaged the day-to-day operations of the Servers, monitoring systems performance, configuration, maintenance & repair. Apply revisions to Servers firmware & software.Ensured high availability & acceptable levels of performance of the serversDeveloped procedures to maintain security & protect systems from unauthorized use, acts of nature & user abuse.Developed procedures, programs & documentation for backup & restoration of Servers operating systems & applications.Developed tools, procedures, & training sessions for End-user Support Team to assist with work. Show less

System Engineer

• Jul 2009 - Jun 2011

Administered the domain controller , Exchange , fileserver , database & Application Servers Ensured the anti-virus software is installed, up to date & working properly on all workstations; Using MacAfee EPO management console Carried out routine maintenance tasks (Preventive & corrective) for servers, workstations Ensure all data backed up & tested for all the servers using Acronis & Symantec Backup Exec. Supported Help Desk in H/W & S/W Troubleshooting related to IT first line of support Show less

Advisory Services Consultant

• Dec 2008 - Jun 2009

Design, documentation & implementation of quality management systems ISO 9001: 2008 Design, documentation & implementation of quality management systems ISO 9001: 2008

Security Engineer

• Nov 2006 - Nov 2008

McAfee certified engineer where Install & configure all McAfee security products, network security “Intrushield” , server & client security “VSE , ASE& HIPS” , intrusion prevention solutions, email security “Webshiled” , vulnerability assessments ”Foundstone”. McAfee certified engineer where Install & configure all McAfee security products, network security “Intrushield” , server & client security “VSE , ASE& HIPS” , intrusion prevention solutions, email security “Webshiled” , vulnerability assessments ”Foundstone”.

Quality Engineer

• May 2002 - Oct 2006

Applied ITU-T Recommendations in Quality Sector Implemented & maintained ISO 9001:2000 documentation system and conducted Internal Audits Provided Training courses covering implementation & auditing of different management systems. Applied ITU-T Recommendations in Quality Sector Implemented & maintained ISO 9001:2000 documentation system and conducted Internal Audits Provided Training courses covering implementation & auditing of different management systems.

IT technical support

• Dec 2001 - Apr 2002