Experience

INCEPTION

• Serbia
• IT Services and IT Consulting
• 1 - 100 Employee

• Sales Business Development

  • Aug 2023 - Present

  Helping the business develop through analyzing operations process and improve marketing and sales techniques for clients and find new opportunities companies can implement. Helping the business develop through analyzing operations process and improve marketing and sales techniques for clients and find new opportunities companies can implement.



Shawarmer - شاورمر

• Saudi Arabia
• Restaurants
• 400 - 500 Employee

• Data Analyst Supervisor

  • Jul 2022 - Aug 2023

• Senior Data Analyst

  • Mar 2021 - Jul 2022

• Data Analyst

  • Mar 2020 - Mar 2021



AL ASILA CX - Business Line of AL BAWANI

• Customer Service Supervisor

  • Mar 2019 - Mar 2020

  Supervising and enhancing the CRM activities for Shawarmer (Project) under AL ASILA name. (Outsource) I supervise customer complaints from telephone, social media, and website surveys attended by agents. Making sure of their quality and process. I as well analyze that data for the process of the complaints being attended to by branch area managers and analyze the data of customer satisfaction afterwards. I compete in making sure performance is met with the set KPI. I attend to our agents' performance and absences. Show less



Shawarmer

• Restaurants

• Customer Service Representative

  • Jan 2019 - Mar 2019

  I attended to customer complaints, inquiries, and suggestions from telephone, social media, and website surveys. By Registering the complaint and satisfying the customers with the solutions. (2 Months training for Supervisor position)

• Customer Experience Officer (Leader)

  • Apr 2018 - Jan 2019

  I worked in assuring the quality of service that is attended from the branches to the customers by visiting each branch in routine and rating them. I led the team of officers under Customer Relations Manager supervision. As well; prepared reports of ratings on the branches and analyzed how best to enhance customer relations to the branch with management.

• Restaurant Crew Member

  • Sep 2017 - Apr 2018

  I worked as a crew member in Granada Mall branch. attending to customers’ orders by taking them as a cashier or at times preparing them.



موسسة اتصلات

• Saudi Arabia
• Public Relations and Communications Services
• 1 - 100 Employee

• Branch Sales Manager

  • Apr 2016 - Oct 2016

  I was a salesman in a small mobile accessories store. Selling, and software programming simple things with customers' phone. As well at the end of each day, I was in charge of accounting for our sales and product. I was a salesman in a small mobile accessories store. Selling, and software programming simple things with customers' phone. As well at the end of each day, I was in charge of accounting for our sales and product.