Horacio Pacheco

System Administrator at Sunrise Identity
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Location
Santa Monica, California, United States, US

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5.0

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Michael Shiakallis

Horacio was a pleasure to work with. He would always provide me with a clear understanding of exactly what his company needed in order to properly manage their wireless account.

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Experience

    • United States
    • Advertising Services
    • 1 - 100 Employee
    • System Administrator
      • Nov 2019 - Present

      Responsible for Infrastructure and services-Active Directory, Linux, Azure AD, Azure Security Center, Azure Firewall, Azure IaaS, Azure CL/CD, Internally developed applications and monitoring. Worked closely with the Microsoft compliance and audit teams on security posture and patch management. Administered Office 365, user access, integrations, spam filters and exploit detection and removal. Responsible for Infrastructure and services-Active Directory, Linux, Azure AD, Azure Security Center, Azure Firewall, Azure IaaS, Azure CL/CD, Internally developed applications and monitoring. Worked closely with the Microsoft compliance and audit teams on security posture and patch management. Administered Office 365, user access, integrations, spam filters and exploit detection and removal.

    • India
    • Information Technology & Services
    • 700 & Above Employee
    • Azure Engineer
      • Jun 2018 - Nov 2019

      Consulted for Microsoft Azure customers in English and Spanish. Led best practice sessions for setup, automation, performance tuning, disaster recovery, network policy and troubleshooting. Responsible to help customers maximize performance on their storage accounts and help save them money with best practices that suited their business needs. Reviewed customer accounts related to their services purchased and costs involved in all recommendations for disaster recovery, storage and performance. Show less

    • United States
    • Primary and Secondary Education
    • 100 - 200 Employee
    • System Administrator
      • Nov 2017 - Jun 2018

      Responsible for Infrastructure and services, Active Directory, Group Policy, User Accounts, Security Accounts, DNS, DHCP, VM's, Backups. Planned and implemented Office 365 password policy and sync with AD. Planned and implemented Server and desktop rollout of Bitdefender Anti-Virus. Administrated Kaseya, setup alerts for critical services, patch management. Responsible for AV of all conference rooms and Skype administrator for all Video calls. Planned and initiated upgrades of physical 2008 Windows Server and AD Domains into virtualized servers in entire organization. Show less

    • United States
    • Technology, Information and Internet
    • 700 & Above Employee
    • Sr IT Support
      • Jun 2015 - Oct 2017

      Supported in-house and commercial software. Apple OS, IOS, Windows 7,8, 10, Android. Administered Office 365, Team Viewer, LANDesk, print servers, eDocs. Provided A/V assistance, Projectors, Web/video Conferencing, Recording Streaming. Provided Technical support across all US offices, San Francisco, Seattle, Chicago and Provided Technical support on any technology to all offices in Santa Monica, Seattle, San Francisco, Detroit, NY. Travel to sites when needed. Improved onboarding and offboarding procedures for new and departing employees. Show less

    • United States
    • Advertising Services
    • Helpdesk Administrator
      • Jun 2007 - Jun 2015

      Managed user access, file storage, email and device security. Responsible for quality control of ticketing system via daily/weekly/reports. Optimized the offboarding security procedure with HR, InfoSec, and IT to document each step for audit purposes. Worked with Legal, Auditors and Information Security on establishing hold procedures, audits and backups for Sox compliance. Participated in numerous Datacenter migration and consolidation projects – executed migration of physical and virtual infrastructure as part of company M&A activity. Show less

Education

  • High Tech Institute Phoenix AZ
    Associate's degree, Information Technology
    2000 - 2002

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