Experience

Johnson/Anderson

• United States
• Printing Services
• 1 - 100 Employee

• Account Executive

  • Jan 2023 - Present

  Johnson/Anderson have been envelope specialists in Minneapolis, Minnesota for over 40 years – providing exceptional service, quick turnaround and the finest quality machine insertable envelopes available. - Partnering with organizational stakeholders of high-volume mailers to achieve targeted objectives - Primary client contact for strategic planning, production optimization, and execution oversight - Collaborating with internal teams to ensure a best-in-class customer experience Johnson/Anderson have been envelope specialists in Minneapolis, Minnesota for over 40 years – providing exceptional service, quick turnaround and the finest quality machine insertable envelopes available. - Partnering with organizational stakeholders of high-volume mailers to achieve targeted objectives - Primary client contact for strategic planning, production optimization, and execution oversight - Collaborating with internal teams to ensure a best-in-class customer experience



IWCO

• United States
• Advertising Services
• 700 & Above Employee

• Account Executive

  • 2012 - Jan 2023

  IWCO is one of the nation’s largest providers of direct marketing solutions. Collaborating with North American marketers for nearly 50 years, a full range of direct mail services includes one of the industry’s most sophisticated postal logistics strategies. IWCO's model encompasses data, strategy, creative, execution, and analysis to inspire performance across marketing channels.- Enhanced client satisfaction through the support of, and in collaboration with Sales Executives and internal stakeholders- Facilitated administrative responsibilities enabling Sales Executives to generate new business opportunities- Primary driver of account onboarding, organic growth, retention, and profitability Show less

• Sales Operations Director

  • 2009 - 2012

  - Provided leadership and direction to a team of Sales Representatives- Drove top-line growth and profitability while ensuring a high level of customer satisfaction- Created and delivered several value-add programs and services

• Sales Development Director

  • 2008 - 2009

  - Subject matter expert as related to IWCO Directs value proposition- Project Management of innovation initiatives and process enhancements- Client advocate for issue investigation and resolution

• Customer Service Team Lead

  • 2006 - 2008

  - Mentored a team of Account Managers and Coordinators- Monitored and coordinated workload prioritization and issue resolution/escalation- Increased performance of the team by coordinating training, team building, and process improvement

• Account Manager

  • 2002 - 2006

  - Key Customer Service marketing contact for direct mail production clients- Managed day-to-day client communications while overseeing timelines and project progress- Executed direct mail initiatives for acquisition, stimulation, and retention- Developed project schedules, defined deliverables, and coordinated audits



Nahan

• United States
• Advertising Services
• 100 - 200 Employee

• Sales Representative

  • Jun 1999 - Oct 2001

  Nahan Printing is an independent, family-owned and operated Commercial Print, Direct Mail and Digital Solutions service provider. Nahan provides end-to-end solutions that add value to communications supply chain. Nahan Printing is an independent, family-owned and operated Commercial Print, Direct Mail and Digital Solutions service provider. Nahan provides end-to-end solutions that add value to communications supply chain.



Banta Direct

• United States
• Printing Services

• Sales Representative

  • Jun 1994 - Apr 1999

  Commercial Print and Direct Mail organization with $1+ billion sales, now part of RR Donnelley. Commercial Print and Direct Mail organization with $1+ billion sales, now part of RR Donnelley.