Experience

St. Louis Community Credit Union

• Banking
• 1 - 100 Employee

• Learning and Development Manager

  • Nov 2021 - Present



Prosperity Connection in St. Louis

• United States
• Financial Services
• 1 - 100 Employee

• Financial Educator

  • Oct 2018 - Oct 2021



Circus Flora

• United States
• Performing Arts
• 1 - 100 Employee

• Ticket and Guest Services Manager

  • Feb 2017 - Jun 2018



The Fabulous Fox

• United States
• Entertainment
• 1 - 100 Employee

• Director of Volunteers & Tours

  • Mar 2010 - Jan 2013

  Managed volunteer staff of 1000+ to provide services for average 500,000 patrons annually at this historical landmark theater.Developed Orientation and advanced training programs for general volunteers and docent staff of Tour Guides.Designed and created tour brochure and promotional mailings resulting in an increase of annual tour income of more than 60%.Organized awards and recognition services as well as annual recognition dinners for both general volunteers and tour volunteers.Worked with local organizations and universities to provide opportunities for students, the disabled and low or no income individuals.Coordinated with local service organizations to provide hearing and sight assistance programs for patrons with disabilities. Show less

• Box Office Manager

  • Aug 2007 - Mar 2010

  Provided leadership, assistance and support for ticketing staff of 20 providing sales and services for mixed venue of touring productions, concerts and children’s programs. Coordinated with Marketing to provide promotional and media holds and process all ticket requests.Coordinated with producers/promoters to ensure all contractual seating holds/kills, price scaling and promotional offers were properly built.Worked closely with local third-party organizations including Dance St. Louis, Nine Network, Grand Center and Fox Performing Arts Charitable Foundation to ensure they and their patrons needs were being met. Show less

• Ticket Sales/Concierge

  • May 2005 - Aug 2007

  Coordinated services and ticket sales for VIP-level Personal and Corporate Club memberships.



Santa Fe Animal Shelter & Humane Society

• Santa Fe, New Mexico Area

• Customer Service Manager

  • Apr 2002 - May 2004

  Managed staff and services responsible for public interaction with private animal shelter working with both City & County Animal Control Agencies Customer Service Manager • Authored updated Customer Service Policy and Program manuals. • Assisted Volunteer Coordinator in evaluating and training volunteer applicants. • Coordinated with Accounting Manager and Board-appointed Review Committee to improve financial accountability prior to and during major capital fundraiser to build new shelter facility. Show less



Ten Thousand Waves

• Wellness and Fitness Services
• 1 - 100 Employee

• Customer Service Supervisor

  • 1998 - 2001

  Guest Services Supervisor • Managed 20 - 30 person staff to provide consistent and superior reception and concierge service for guests of this top-ten nationally rated spa and hotel. • Designed new-employee training guidelines and Welcome Packet. Recognized for implementing new procedures which cut time between services and improved overall customer satisfaction. Guest Services Supervisor • Managed 20 - 30 person staff to provide consistent and superior reception and concierge service for guests of this top-ten nationally rated spa and hotel. • Designed new-employee training guidelines and Welcome Packet. Recognized for implementing new procedures which cut time between services and improved overall customer satisfaction.