Experience

CS Insurance Strategies, a Marsh & McLennan Agency LLC company

• United States
• Insurance
• 1 - 100 Employee

• Account Executive

  • May 2021 - Present

  Chicago, Illinois, United States



Allstate

• United States
• Insurance
• 700 & Above Employee

• Claims Analyst

  • Feb 2020 - Oct 2020

  Woodridge, Illinois, United States

• Claims Specialist

  • Feb 2020 - Oct 2020



American Family Insurance

• United States
• Insurance
• 700 & Above Employee

• Senior Claims Specialist

  • Nov 2019 - Mar 2020

  Aurora, IL



The Hartford

• United States
• Financial Services
• 700 & Above Employee

• Senior Claims Representative

  • Jan 2017 - Jul 2019

  Adjudicate complex general liability claims. Work with defense counsel to determine appropriate course of action. Handle AIPI, EPLI, EBI, homeowners, and commercial litigated files.

• Claims Representative

  • Mar 2013 - Jan 2017

  Adjuticate homeowners and commercial general liability claims, both property damage amd bodily injury.



The Hartford Insurance Group

• INSIDE CLAIM REPRESENTATIVE

  • Aug 2010 - Mar 2013

  Handle first party homeowners claim from minor to extensive complexity as assigned Communicate and negotiate effectively with customers and vendors Complete claim investigation to determine coverage and scope of loss Draft original work including Reservation of Rights letters, full and partial denials, and estimates where appropriate Major Accomplishments Established the new hire mentor program Increased authority limit to a Level III handler Member of the… Show more Handle first party homeowners claim from minor to extensive complexity as assigned Communicate and negotiate effectively with customers and vendors Complete claim investigation to determine coverage and scope of loss Draft original work including Reservation of Rights letters, full and partial denials, and estimates where appropriate Major Accomplishments Established the new hire mentor program Increased authority limit to a Level III handler Member of the Customer Service Committee

• CUSTOMER SERVICE REPRESENTATIVE

  • Mar 2008 - Aug 2010

  Perpetuate and commence the First Notice of Loss process for Hartford corporate and personal clients Enter faxed claims received from agents and given additional responsibility of sending additional correspondence Maintain a high level of customer service and quality while adhering to average handle time goals Answer caller's questions about company procedure and data

• CONTACT CENTER RESOURCE TEAM INTERNSHIP

  • Jun 2009 - Jun 2010

  Responsible for real time monitoring the phone activities for the Customer Care Team including meeting the service level goal of 80% within thirty seconds Coordinate agent schedules to balance vacation time, phone service levels, inbound fax reporting service levels, and transactional work including towing, rental, legal and independent adjuster bills Maintain relationship with The Hartford's third party vendor, EXL, by tracking data based on the specifics of the service level agreement… Show more Responsible for real time monitoring the phone activities for the Customer Care Team including meeting the service level goal of 80% within thirty seconds Coordinate agent schedules to balance vacation time, phone service levels, inbound fax reporting service levels, and transactional work including towing, rental, legal and independent adjuster bills Maintain relationship with The Hartford's third party vendor, EXL, by tracking data based on the specifics of the service level agreement. Update, record and monitor daily data through reports and documentation