Experience

Designlab

• United States
• Design Services
• 100 - 200 Employee

• Product Designer

  • Mar 2023 - Present

  Designlab is an intensive UI/UX bootcamp providing in-depth knowledge and real-world experience behind the user experience design process. • Completed over 440 hours of coursework, 50 hands-on assignments, and 3 comprehensive real-world projects • Ingredients: Designed end-to-end mobile application to help reduce food waste and curate recipes from what's already in your kitchen • the Succulent Scene: Designed responsive website for a local business backed by research, user interviews, testing, and stakeholder feedback • Instagram: Researched pain points within app and designed a new search filter function with existing design system to add value and retention • Presented and delivered feedback in weekly group design critiques Show less



Emotive

• United States
• Software Development
• 1 - 100 Employee

• Senior Customer Success Manager

  • Jan 2022 - Mar 2023

  • Built marketing strategies with 40+ brands and key executives to drive revenue growth, $2M in ARR• Analyzed data to present monthly Performance Reviews to c-level executives to strategize growth and opportunities, 100% NRR Q3 21’, Q2 21’, Q2 22’• Scheduled ~10 user feedback tests monthly with Designers and led collaboration with Product Team to prioritize customer feedback, pain points, and product gaps• Partnered with Marketing team to collect data and design customer success stories to be featured on company website• Promoted to Sr CSM within 1 year as a result of high retention, spearheading initiatives, leading team• Mentored 3 team members - train best practices, provide support, address blockers, collect feedback Show less

• Customer Success Manager

  • Jan 2021 - Dec 2021



PatientPop, a Tebra company

• United States
• Technology, Information and Internet
• 100 - 200 Employee

• Customer Success Manager

  • Sep 2019 - Jan 2021

  • Managed $1.6M ARR as a trusted advisor providing strategic suggestions and product education • Achieved long-standing customer relationships with a 4.86 CSAT and <3% churn per quarter • Exceeded 100%+ of every upsell goal (Q4 '19 - Q1 '21) for our add-on solutions (Google Ads, PPC) • Presented in-depth Performance Reviews after analyzing platform metrics, SEO, and Google Analytics • Top CSM in new Segmentation structure in Strategic Outreaches, Inbound Cases closed, & Upsell ARR Show less



Collabera

• United States
• Information Technology & Services
• 700 & Above Employee

• Enterprise Account Manager

  • Aug 2016 - Oct 2018

  • Grew the SoCal region within three enterprise Fortune 500 accounts: Accenture, IBM, Disney• Built 300% more key manager relationships increasing the region’s Enterprise MRR from $0 to $50K/mo• Collaborated with Engineering, Recruiting, and Operations teams to ensure 100% delivery• Trained and mentor new Associate Account Managers and Technical Recruiters, promoting 6 of them• 2017 Presidents Club winner: $600K in ARR

• Associate Account Manager

  • Jun 2016 - Jul 2016



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Product Specialist

  • Mar 2015 - Sep 2015

  • Hosted instructional classes about our newest features, products, and how-to’s on a bi-weekly basis • 100% NPS collected after the full customer experience cycle • Summer 2015 Apple Tuition Scholarship • Hosted instructional classes about our newest features, products, and how-to’s on a bi-weekly basis • 100% NPS collected after the full customer experience cycle • Summer 2015 Apple Tuition Scholarship



Film & Television Industry

• Los Angeles, California

• Featured Actress

  • Jan 2004 - Dec 2012

  Step Brothers, Blades of Glory, Hannah Montana, My Name is Earl, Coca Cola, Monk, Norbit etc Step Brothers, Blades of Glory, Hannah Montana, My Name is Earl, Coca Cola, Monk, Norbit etc