Hope Chang

Quality Assurance Specialist at 景碩科技股份有限公司
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Contact Information
us****@****om
(386) 825-5501
Location
Taoyuan City, Taoyuan City, Taiwan, TW

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Experience

    • Taiwan
    • Semiconductor Manufacturing
    • 200 - 300 Employee
    • Quality Assurance Specialist
      • Sep 2022 - Present

      1.Customer audit preparation correspondence. 2.Annual IATF16949 external certification audit plan implementation. 3.New factory 1st ISO 9001 certification implement. 1.Customer audit preparation correspondence. 2.Annual IATF16949 external certification audit plan implementation. 3.New factory 1st ISO 9001 certification implement.

    • Quality Assurance Specialist
      • Jun 2021 - Sep 2022

      1.Customer audit preparation and correspondence. 2.Annual IATF16949 3rd party certification audit plan and implementation. 3.The company's annual performance index collection and monthly actual performance monitoring. 4.Annual internal quality system and process audit planning and implementation. 5.Annual management review meeting arrangement. 6.QC080000 Internal Auditor Course Held, 7.Supplier Hazardous Substance Management Data Review and Management 8.Process optimization and continuous improvement project promotion. Show less

    • Philippines
    • Appliances, Electrical, and Electronics Manufacturing
    • 1 - 100 Employee
    • Quality Assurance Specialist
      • Sep 2020 - Apr 2021

      1. Customer audit preparation correspondence 2.Annual IATF16949 external certification audit plan implementation 3.Company's annual performance indicators collection and monthly performance monitoring 4.Annual internal quality system and process audit planning and execution, 5.IECQ QC080000 internal auditor course holding. 6.Implement the training course for automotive operators in Chinese and English. 1. Customer audit preparation correspondence 2.Annual IATF16949 external certification audit plan implementation 3.Company's annual performance indicators collection and monthly performance monitoring 4.Annual internal quality system and process audit planning and execution, 5.IECQ QC080000 internal auditor course holding. 6.Implement the training course for automotive operators in Chinese and English.

    • Taiwan
    • Semiconductor Manufacturing
    • 700 & Above Employee
    • Customer Service Representative
      • Dec 2019 - Aug 2020

      Work with cross function team to deal with customer quality issues. - Customer-related internal and external corrective measures and product quality improvement in the dedicated department. - Support quality improvement projects - Handle customer complaints and returns, and 8D/CAR process. - Disposal of non-conforming products in the factory. - Support internal, external and customer audits. Work with cross function team to deal with customer quality issues. - Customer-related internal and external corrective measures and product quality improvement in the dedicated department. - Support quality improvement projects - Handle customer complaints and returns, and 8D/CAR process. - Disposal of non-conforming products in the factory. - Support internal, external and customer audits.

    • Taiwan
    • Appliances, Electrical, and Electronics Manufacturing
    • 1 - 100 Employee
    • Quality Assurance Specialist
      • Aug 2008 - May 2019

      1.The internal audit for IATF 16949/QC 080000 held and implement. 2. Management review data collation. 3.The annual 3rd-party certification audit plan and implement. 4. Customer audit check list reply, audit preparation, customer correspondence and corrective action taking. 5. subcontract annual audit plan and implement. 6. Continuous improvement activities implementation, including quality courses holding, CIP project counseling, and cross-factory competitions holding. 1.The internal audit for IATF 16949/QC 080000 held and implement. 2. Management review data collation. 3.The annual 3rd-party certification audit plan and implement. 4. Customer audit check list reply, audit preparation, customer correspondence and corrective action taking. 5. subcontract annual audit plan and implement. 6. Continuous improvement activities implementation, including quality courses holding, CIP project counseling, and cross-factory competitions holding.

    • Taiwan
    • Manufacturing
    • 1 - 100 Employee
    • Sales Specialist
      • Sep 1996 - Jul 2006

      1. Data Collect and analysis for new product/market information, cost analysis, product bidding quotation (RFQ), and assisting supervisors in contract review. 2.CTO/BTO project quotations, mass production product quotations, and weekly conference calls with Compaq/HP to explain quotation updates. 3.ODM product new customer Japan Synnex/I-O Data/Viewsonic development, new product project schedule control, confirmation of new product specifications with customers, sample shipment, mass production order shipment (about 200~500 units per month) . 4.2000~2003 OEM Compaq Brazil & Asia/HP APD and other existing customer maintenance, FCST confirmation, order/shipment management, letter of credit/payment condition confirmation, payment collection, customer complaint handling. 5.2002 Obsolescence Project: Inspected the material inventory of EOL products with OEM customers, and fought for the company to recover about more than one million US dollars in material fees. 6. Data Collect and analysis for senior executives' production and marketing meeting materials, assistance in the annual Computex product exhibition and reception of visiting customers. Show less

Education

  • 清雲科技大學
    學士, 國際企業學系
    2003 - 2005
  • 明新科技大學
    副學士, 電子科
    1992 - 1996

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