Experience

City Winery

• United States
• Entertainment Providers
• 200 - 300 Employee

• Training Manager

  • Mar 2022 - Present

  Currently working to identify and monitor training needs within my organization, and designing, planning, and implementing training programs, policies, and procedures to fulfill those needs.

• Service Director

  • Jul 2021 - Feb 2022

  Atlanta's first urban winery with the facility spanning over 28,000 square feet encompassing a music venue, restaurant/bar, fully functioning winery, and private event spaces. While I worked with this location, I directed, scheduled, and oversaw over 60 front-of-house hourly associates, two operations managers, and two operations supervisors. Conducted human resource administration for front-of-house teams including hiring, onboarding, disciplining, and terminating. Led music venue, restaurant, and event operations. Monitored all hourly labor aggressively to eliminate unnecessary payroll spending and overtime to maximize revenue. Managed the development and performance of all team members through progressive discipline, active listening, and constant coaching. Analyzed business needs to effectively communicate with clients, managers, and associates to ensure that restaurant operations,, staffing, and menus meet and exceed guests' expectations. Orchestrated and conducted weekly manager meetings to review upcoming private events with department heads. Implemented all administrative tasks involved in business operations including overseeing food and beverage inventory, invoicing, purchasing, and all people operations documentation. Coordinated with all back-of-house leadership to ensure the highest standard of food service, speed, appearance, and quality is consistently produced. Show less



Barcelona Wine Bar

• Restaurants
• 200 - 300 Employee

• Assistant General Manager

  • Jun 2019 - Mar 2020

  Tapas bar, restaurant, and event space located in Midtown Atlanta inspired by the culture of Spain with one of the largest Spanish wine programs in the U.S. While with the company, I hired, onboarded, and trained all front-of-house team members of over 60 employees. Thrilled guests and created authentic connections for a high-volume tapas restaurant exceeding 4M in sales. Conducted bi-weekly beverage inventory, placed weekly beverage orders, coordinated with distributors, and controlled beverage costs. Facilitated all beverage education for the front-of-house team including new hire training, menu releases, and daily beverage training before service. Supervised daily restaurant operations including managing all private events, opening and closing, door and reservation management, and facilitating front, and back-of-house communication during service. Show less



City Winery

• United States
• Entertainment Providers
• 200 - 300 Employee

• Service Director

  • Jul 2018 - Jun 2019

  Boston’s first urban winery with the facility spanning over 32,000 square feet encompassing two music venues, a restaurant/bar, and private event spaces. While at this location, I directed, scheduled, and oversaw over 60 front-of-house hourly associates, two operations managers, and two operations supervisors. Conducted human resource administration for front-of-house teams including hiring, onboarding, disciplining, and terminating. Led a music venue, restaurant, and event operations. Monitored all hourly labor aggressively to eliminate unnecessary payroll spending and overtime to maximize revenue. Managed the development and performance of all team members through progressive discipline, active listening, and constant coaching. Analyzed business needs to effectively communicate with clients, managers, and associates to ensure that restaurant operations, staffing, and menus meet and exceed guests' expectations. Orchestrated and conducted weekly manager meetings to review upcoming private events with department heads. Implemented all administrative tasks involved in business operations including overseeing food and beverage inventory, invoicing, purchasing, and all people operations documentation. Coordinated with back-of-house leadership to ensure the highest standard of food service, speed, appearance, and quality is consistently produced. Show less



Chateau Elan Winery & Resort

• United States
• Hospitality
• 100 - 200 Employee

• Winery General Manager

  • Aug 2015 - Jul 2018

  Chateau Elan is a 3,500 acre resort and convention center with multiple restaurants, full production winery, golf, tennis clubs, and spa. While employed with the company, I oversaw the front-of-house operation for a tasting room, winery tours, and winery private events. Served as a liaison for Human Resources department and assist with educating the team on benefits, issued progressive discipline as needed, and completed bi-weekly payroll for over 25 employees. Monitored monthly P&Ls and sales trends, and adjust business strategies as needed to meet target revenue and profitability goals. Oversaw online wine store and weekly wine shipments as well as a gift shop. Managed Wine Club and Barrel Club Memberships with over 600 members. And finally, I was responsible for monthly wine and retail inventory exceeding $100,000. Show less