Experience

NSW Police

• Law Enforcement
• 700 & Above Employee

• Network support

  • Jul 2021 - Present

  • Monitory network system with solarwinds • Troubleshooting and analyzing network issues. • On call customer support • Phone support with CUCM, CUCA • Monitory network system with solarwinds • Troubleshooting and analyzing network issues. • On call customer support • Phone support with CUCM, CUCA



TPG

• United States
• Financial Services
• 700 & Above Employee

• Network Engineer

  • Dec 2020 - Apr 2021

  Network Engineer IP NOC • Troubleshooting and analyzing network issues. • Monitory network system. • On call customer support Network Engineer IP NOC • Troubleshooting and analyzing network issues. • Monitory network system. • On call customer support



Nokia

• Finland
• Telecommunications
• 700 & Above Employee

• Network Engineer

  • May 2020 - Dec 2020

  Troubleshoot issues on network | MPLS | routing protocols: BGP. Updated knowledge on MPLS/LDP, MPLS/TE, VPLS, Segment routing, BGP-LU; Radware (firewall) Troubleshoot issues on network | MPLS | routing protocols: BGP. Updated knowledge on MPLS/LDP, MPLS/TE, VPLS, Segment routing, BGP-LU; Radware (firewall)



Optus

• Australia
• Telecommunications
• 700 & Above Employee

• Network Engineer

  • 2007 - Dec 2019

  • Installation testing and integration of testing for IP VPN, voice IP, MLS, MPLS and wireless IP with global business customers • Verifying and troubleshooting configuration on Cisco router and Juniper router • Troubleshooting routing protocols, such as BGP; security internet connection, such as IPSec /GRE tunnels • Working with the Optus field team to ensure that the installation tests were successful with evidence to help the integrate tests with Optus business customers • Liaising with the Optus sales team members regarding customer needs and the solutions or options to achieve their expectations • Ensuring that all required documents related to the orders are completed on time and submitted to the project managers • Escalating any issues to our specialist or Tier2 as required to ensure that these issues are addressed urgently • Received and processed queries, issues and escalated problems received from Optus field Tech or business customers in a timely manner • Worked collaboratively with team members to assist, guide and inform on information, knowledge and product details



Cisco

• United States
• Software Development
• 700 & Above Employee

• Network Engineer

  • 2006 - 2007

  Responsibilities: • Testing and troubleshooting routing protocols, such as BGP, OSPF, EIGRP; • Helping customer to configure HSRP, DHCP, OSPF, EIGRP; • Providing options and solutions for customers. • Supporting field engineers to configure customers routers Key Achievement • Consistently delivered solutions to customers with extensive Cisco knowledge Responsibilities: • Testing and troubleshooting routing protocols, such as BGP, OSPF, EIGRP; • Helping customer to configure HSRP, DHCP, OSPF, EIGRP; • Providing options and solutions for customers. • Supporting field engineers to configure customers routers Key Achievement • Consistently delivered solutions to customers with extensive Cisco knowledge