Financial Reporting Specialist

• Jul 2014 - Present

Compliance and Management Reports Design and Writing• Writing the Australian XPA Compliance and Management reports used with the XPA product• Interpretation of the Australian Legislative Reporting requirements to produce XYZ Model Financial Accounts• Advanced knowledge of Australian Accounting StandardsTechnical Consulting• Working directly with the Reckon APS Consulting team to design and develop Xcede reports as required by Reckon APS clients.Technical Support• Providing third level technical support to the Reckon APS Support team. • Providing training and support in specialist areas to ensure teams are educated in the latest product updates. • Delivering software configuration changes that meet client and compliance specifications and ensuring the change management process is followed. Show less

Product Specialist

• Jun 2012 - Jul 2014

Software Support• Providing second level technical and software support for Reckon Accountants Group’s clients, following completion of product implementation. • Being a product champion and escalation point to development team. • Conducting specific product testings before release Client Relationship• Contributing to and improve process efficiencies and assist the development of client’s business. • Communicate recent known issues to critical clients.• Hosting and attending regular meetings to obtain feedback from critical clients. • Communicating clients concerns and future needs to management and developers. • Providing recommendation to clients of best business practices and industry Standards Coaching & Training• Training clients on software operation online or in group. • Developing training documentation to company standards• Reviewing and publish knowledge articles and FQAs.• Attending and run product meetings – Provide agenda and action minutes • Providing on-going training to internal staff. Show less

Product Champion

• 2008 - Jun 2012

• Providing second level technical and software support for MYOB Management Accounting System clients. • Being a product champion and escalation point to development team. • Contributing to and improve process efficiencies and assist the development of client’s business. • Communicating recent known issues to critical clients. • Communicating clients concerns and future needs to management and developers. • Providing second level technical and software support for MYOB Management Accounting System clients. • Being a product champion and escalation point to development team. • Contributing to and improve process efficiencies and assist the development of client’s business. • Communicating recent known issues to critical clients. • Communicating clients concerns and future needs to management and developers.

Assistant Manager

• 2005 - 2008