Director Of Operations / Project Manager

• Mar 2017 - Present

Multi-Media Marketing, Advertising, Accounts, Filing,E- Submissions, Proposal Design, Pricing, Managing Leadership Meetings, Podio and CRM design/up-keep, Hiring, Training, Sales, Customer Service, Front Office, Back Office, Event Planning, Presentation Set-Up

Office Manager

• Jan 2017 - Apr 2017

multi media marketing, interviews, proposal drafts, maintaining client and employee files, janitorial, sales trackers, accounting, training, creating CRM and other methods of communication, setting up events and leadership meetings, creating applications and other general forms, being the middle man between installation and sales team, translating information (English-Spanish)

Assistant Manager

• Dec 2016 - Dec 2016

Lead Generator

• Nov 2016 - Dec 2016

Sales Representative

• Nov 2016 - Nov 2016

Engaging/Interacting with Customers/Clients in various retailers to promote/sale DirecTV, answering any questions/concerns & assist in the purchasing/activation process, setting up kiosks, second round interviews and training

Energy Consultant

• Oct 2016 - Oct 2016

Account Manager

• Aug 2016 - Oct 2016

Front Desk Clerk

• Jul 2016 - Jul 2016

Worked there for 1 day but they weren't willing to work with my schedule, paid me cash and never gave me a letter of termination, also they lied about their position & titles, really wouldn't recommend working there to anyone, and room 222 has bed bugs and probably now room 216. gross.

BDC Agent

• Jun 2016 - Jul 2016

Schedule appointments, answer clients iLeads/concerns/interests/problems in a timely manner, create smooth transitions between departments, assist with the creation of new templates & call scripts, keep in touch with customers, follow ups

Lead Sales Representative

• Dec 2015 - Jan 2016

Engaging/Interacting with Customers/Clients in various retailers to promote/sale DirecTV, answering any questions/concerns & assist in the purchasing/activation process, setting up kiosks, second round interviews and training

Customer Service Specialist

• Oct 2015 - Dec 2015

Jr Sales Consultant

• Feb 2015 - Oct 2015

ESR

• Jul 2014 - Jan 2015

Promoting T-Mobile products and services, answering questions on new and existing accounts (lines, phones, tablets) for all of T-mobile and its affliates (Walmart Family Mobile, Univision Mobile, and Metro PCS) activing new lines, helping customers get a hold of service technicians, serving basic cellular problems

Resident Manager

• Apr 2008 - Dec 2008

generally overseeing all work done on property, helping applicants, collecting tenant rents, depositing (bank), accounting, property budgeting, ordering office supplies, PR for vacant units, determining HUD (low income) eligibility (low income property), background checks, accepting/declining applications, prepared eviction cases, notifying tenants of inspections or changes to policies, determining rental (out of pocket) payments, determining HUD (low income) assistance payments (percent of… generally overseeing all work done on property, helping applicants, collecting tenant rents, depositing (bank), accounting, property budgeting, ordering office supplies, PR for vacant units, determining HUD (low income) eligibility (low income property), background checks, accepting/declining applications, prepared eviction cases, notifying tenants of inspections or changes to policies, determining rental (out of pocket) payments, determining HUD (low income) assistance payments (percent of rent paid for by section 8), determining deposit payment for new tenants, creating deposit payment plans (if needed due to financial circumstances), guiding HUD directors through property & rental units (required by state twice a year), guiding owner through walk-through of property & rental units (required by property owner once a year), creating new title image for GVH2 (Garden Valley Homes II – rental apartments), advertising, directing resident activities, guiding maintenance staff, ordering maintenance supplies, completing phone work orders from tenants, completing property work orders, keeping track of property inventory (maintenance inventory), filing all property and rental unit work orders, answering questions from tenants/applicants, helping applicants/tenants understand the application process & property rules & regulations, filing all tenant and applicant paperwork, creating portfolios for all tenants / applicants on computer desktop, sending all files to corporate office in Rockford Illinois, correcting any mistakes on file, contact with all PPM management staff, notifying supervisor of all property matters, hiring contractors for property Show more Show less

Front Desk Associate

• Nov 2007 - May 2008

Helping guests check in & out of hotel and enjoy their stay, checking guests in & out of rooms, charging guests for stay (cash, credit or debt), filing all guests information and payment arrangements, creating accounts for regular or long term guests, determining discount eligibility (military, AARP, senior, B.W membership), offering and explaining B.W membership benefits, accepting and creating B.W membership accounts, determining and awarding B.W points or airline miles, giving and receiving… Helping guests check in & out of hotel and enjoy their stay, checking guests in & out of rooms, charging guests for stay (cash, credit or debt), filing all guests information and payment arrangements, creating accounts for regular or long term guests, determining discount eligibility (military, AARP, senior, B.W membership), offering and explaining B.W membership benefits, accepting and creating B.W membership accounts, determining and awarding B.W points or airline miles, giving and receiving guest surveys, scheduling reservations and cancellations, also scheduling reservations for other B.W hotels (if needed), helping guests with directions / locations, sending off guest mail / company mail-in surveys, setting up automated guest wake up calls, answering multi-line phone, answering any questions or concerns from guests, guiding guests to their rooms, creating key cards (doors do not have keys, to open door you must contain a key card), room service (bringing guests extra towels, soap, ect. / no food), food preparation (setting up breakfast bar, making coffee for lobby – no hot foods), cleaning lobby & office Show more Show less