Data Analyst

• May 2022 - Present

- Performed complex SQL queries to extract data from the database - Created a data visualization by using Power Bi and Tableau that could easily be utilized by non-technical staff to help develop a more interactive and engaging service - Worked with internal teams to understand business needs and creating data analysis - Performed complex SQL queries to extract data from the database - Created a data visualization by using Power Bi and Tableau that could easily be utilized by non-technical staff to help develop a more interactive and engaging service - Worked with internal teams to understand business needs and creating data analysis

Instructional Assistant

• Jan 2022 - Dec 2022

Service Desk Analyst

• Aug 2021 - Apr 2022

- Provides first level technical support to customers in accordance with well-defined Service Desk principles- Analyses user requests, incidents, problems and provides workable solutions whenever possible or appropriate- Provides software support for desktop application packages including but not limited to MS Office Suite, Web Browsers, standard operating systems (MacOSX and Windows)- Ensures that service requests and incidents are logged, assigned, and resolved in accordance with service level agreements and service management best practices- Arranges for the resolution of incidents and problems outside the scope of the Service Desk by escalation to second and third level support by entering the incident or problem into the Service Management system Show less