Principal Quality Consultant

• Oct 2020 - Present

Director of Quality Services

• Aug 2018 - Present

Clinical Quality Liaison BSN, MBA

• Apr 2008 - Present

Care Discovery Quality Measure and eCQM Clinical Quality Liaison •Maintain hospital regulatory reporting in Quality of care Core Measures to receive full Annual Payment Updates. •Submit chart abstracted core measures and eCQM to Centers for Medicare and Medicaid Services (CMS), The Joint Commission (TJC) and drove successful reporting. Assisted customers with reporting to CDC •Maintain relations with The Joint Commission, Quality Net, CMS, IQR/OQR, and NQF programs. Monitor OPPS/IPPS proposed and final rulings. Attend vendor, CMS and TJC conferences. •Maintain quarterly standards while providing training for abstractors via Specifications Manual from CMS and TJC. •Tier 3 level Product Support and Management. •Plan iterations, releases and found/track product defects and enhancements using Rally. •Train clients, staff and mentor; also liaison for customers and internal client executives or client services managers. Assist with site visit planning, contract regulations or interpretation. •Manage communications for over 4,000 client/users; Digital Channel Posting and Management. •Work with Salesforce daily to correct client issues with the product. Show less

Quality Improvement Officer, Patient Advocate, Infection Control, Office of Recipient Rights

• Jan 1996 - Apr 2008

Quality Improvement Officer, Patient Advocate, Infection Control, Office of Recipient Rights: •Maintained customer service and satisfaction for the hospital, and managed risks. Conducted active patient satisfaction surveillance. •Educated and facilitated positive public relations with community members and patients. •Presented to Executive Committee, Board Members, Surgery and Tissue Committee, Medicine Committee, Safety Committee, Management Cabinet, Pharmacy Committee, Quality Indicators Group, and Quality Improvement Committee. •Designed Medical Education, staff, board, and physician in-services pertaining to quality. Maintained compliance with vendors for HCAHPS patient experience submission, Truven Health (IBM) for core measures submission, Quality Net, BCBS/MPRO, The Joint Commission, American Osteopathic Association, annual payment program, and Michigan Hospital Association and Centers for Medicare/Medicaid Services. •Managed Infection Control Department, reporting to CDC and Infection Control Committee •Executed new program for Office of Recipient Rights coordination with State of Michigan •Clinical Manager of Surgical Services for over 3,500 surgeries per year with a $500,000 monthly budget. Implemented staffing, procedures, SCIP Improvement and antibiotics management. Managed Central Sterile Distribution, Bone Tissue Programs, Joint Commission Accreditation Program, Ambulatory Surgery, Endoscopy, Surgery and Tissue Committee, Quality Improvement for Core Measures submission. •Clinical Manager Obstetrics Unit and Women's Health for 425 births per year. Implemented prenatal training, baby care education, Epidural initiation team, Lactation Consultant, Doula and Fetal Demise programs. •Jackson Community College Instituted program and Instructed students. •Clinical Manager Joint Replacement Unit with 435 Total Joint Replacements •Hospital Supervisor Show less