Holly Jacobs
Customer Success Manager at Glofox- Claim this Profile
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Bio
Credentials
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Swim Instructor
AUSTSWIMFeb, 2018- Nov, 2024 -
CPR
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Wilderness First Responder
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Experience
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ABC Glofox
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Ireland
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Wellness and Fitness Services
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1 - 100 Employee
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Customer Success Manager
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Jul 2021 - Present
• Built, maintained and strengthened relationships with existing clients• Developed plans via Zoom to grow small-medium businesses• Monitored clients health, growth, and revenue• Targeted and nurtured upsell opportunities• Assessed and created unique ways to utilize the software for clients business model
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SMB Onboarding Manager
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Nov 2020 - Present
• Built rapport with all new Glofox customers• Provided onboarding, training and support for assigned customers• Monitored customers account status, aid with concerns andidentified areas of concern• Created dashboard/platform for new business, alongsideonboarding portal for training material• Identified and took ownership of problems or issues with a newbusiness to mitigate and resolve them• Maintained relationships to identify new features, productcapability and functionality Show less
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Zen Planner
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United States
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Software Development
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1 - 100 Employee
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Customer Advocate
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Aug 2019 - Nov 2020
• Collaborated closely with team members to provide solutions, improving and implementing the software for full potential use • Aided business owners implement fitness software into their gyms/studios • Answered phone calls and emails pertaining to billing, onboarding, and product development, while building rapport and providing direction • Aided in creating products to better help customers and other advocates with product questions • Complete tests to validate reported issues throughout the system, writing up reports for review Show less
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4 Eagle Ranch
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Events Services
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1 - 100 Employee
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Operations Assistant
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May 2019 - Aug 2019
• Helped plan and organize corporate events and weddings • Developed plans and checklists for ranch operations • Arranged and assembled reservations and information for customers • Helped plan and organize corporate events and weddings • Developed plans and checklists for ranch operations • Arranged and assembled reservations and information for customers
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Private Company
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Remote
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Marketing Intern
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Sep 2018 - May 2019
• Wrote and edited SEO oriented blog posts • Researched articles and other tools to promote companies project • Create an understanding for the general public surrounding cryptocurrency and traveling • Wrote and edited SEO oriented blog posts • Researched articles and other tools to promote companies project • Create an understanding for the general public surrounding cryptocurrency and traveling
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Private Clients
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Remote
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Freelance Writer
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Nov 2016 - Mar 2019
Online content writer, editor, and transcriber. Submitted articles to be published online following instruction and search engine optimization. Online content writer, editor, and transcriber. Submitted articles to be published online following instruction and search engine optimization.
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University of Colorado Denver
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United States
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Higher Education
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700 & Above Employee
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Front Desk Receptionist
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Jul 2016 - Jul 2018
Welcomed students and discussed their situation to assist them in a successful advising session. Organized walk-in schedules and welcomed/checked in appointments in person and over the phone. Welcomed students and discussed their situation to assist them in a successful advising session. Organized walk-in schedules and welcomed/checked in appointments in person and over the phone.
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Pat Taylor Swim School
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Dee Why, NSW, Australia
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Swim Instructor
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Jan 2018 - Mar 2018
Produced lesson plans and taught children, age three and above, basic swimming techniques. Provided safety and emergency situational awareness in exciting yet functional ways. Produced lesson plans and taught children, age three and above, basic swimming techniques. Provided safety and emergency situational awareness in exciting yet functional ways.
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Education
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2016 - 2019
University of Colorado Denver
Bachelor of Arts - BA, Geography -
2016 - 2019
University of Colorado Denver
Bachelor of Arts - BA, Communication, General
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