Experience

Texan Insurance

• United States
• Insurance
• 1 - 100 Employee

• Account Manager

  • Apr 2020 - Present



4M Pharmaceuticals

• Houston, TX

• Customer Service Representative

  • May 2016 - Feb 2020

  · Provided service in call center atmosphere, met 100 daily in/out call quota with patients, doctor's offices, insurance providers, and pharmacy benefit managers. ·Reviewed incoming prescriptions for accuracy, processed and reversed prescription claims in Abacus pharmacy software. ·Processed prescription hold requests, cancellations, and insurance changes. ·Audited electronic medical record entries, and prescription dispositions for Customer Service Department calls. · Provided service in call center atmosphere, met 100 daily in/out call quota with patients, doctor's offices, insurance providers, and pharmacy benefit managers. ·Reviewed incoming prescriptions for accuracy, processed and reversed prescription claims in Abacus pharmacy software. ·Processed prescription hold requests, cancellations, and insurance changes. ·Audited electronic medical record entries, and prescription dispositions for Customer Service Department calls.



Hoveround Corporation

• United States
• Medical Equipment Manufacturing
• 100 - 200 Employee

• Insurance Processor/Department Trainer

  • Apr 2010 - Dec 2015

  · Verified commercial, Medicare, Medicaid, and worker’s compensation insurance coverage in 48 states including network status, benefits, secondary and tertiary coordination, prior auth procedures, and clinical document requirements. ·Maintained electronic medical records in SAP/ CRM. ·Educated customers on plan benefits, policies such as rent-to-cap purchases, and financial responsibility. ·Respond to 20 - 40 incoming calls per day from clients, insurance and medical providers assisting with status inquires, documentation requests, and authorizations/denials. ·Reviewed orders for accurate insurance billing codes. ·Followed all federal, state, and industry regulatory guidelines to maintain compliance. ·Trained all incoming Insurance Department employees. ·Designed training job aids, and performed departmental procedural update and review classes. Show less



Great Life Educational Academy

• Sarasota, FL

• Executive Assistant/Office Manager

  • Nov 2008 - Apr 2010

  · Created a streamlined inventory/purchase order system ensuring the office always had product on hand for sales presentations and classes. · Appointment setting, maintained executive calendars, made travel arrangements, and registered for trade shows. · Responsible for incoming calls, greating clients, preparing daily mail, writing business letters, and creating promotional fliers. · Established accounts with new vendors, and maintained financial records in QuickBooks. · Completed miscellaneous tasks as requested by the President and Vice President in order to assist in the day to day operations of the company. Show less



Gatekeeper Systems, Inc.

• United States
• Business Supplies & Equipment
• 100 - 200 Employee

• Account Coordinator/Sales Support

  • Jul 2008 - Nov 2008

  · Created layouts of shopping cart containment systems using Google Earth, and Microsoft Visio. Prepared site plans detailing installation instructions for field technicians. ·Quoted system installation, and maintenance. ·Functiond as liaison between property management and Gatekeeper departments. · Created layouts of shopping cart containment systems using Google Earth, and Microsoft Visio. Prepared site plans detailing installation instructions for field technicians. ·Quoted system installation, and maintenance. ·Functiond as liaison between property management and Gatekeeper departments.



Sanmina

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Customer Service Representative

  • Jun 2005 - Jul 2008

  · Prepared 20 to 30 packages per week for estimating, and confirm material on hand for QTA (quick-turn) orders. · Managed 50 to 60 accounts. Interface with customers at all levels, including buyers, engineers, program managers, and quality assurance personnel concerning order status, product quality, and company capabilities. · Responsible for accurate order entry into Oracle, obtaining all supporting drawings, blueprints, electronic data, and quality/engineering documents, reviewing contracts for RoHS, FAR, DFAR, and MIL-Spec requirements, and coordinating various resources to support optimum delivery. · Prepare status reports, issue credits and generate RMA orders. · Acquired customer specific knowledge, preferences, and special instructions in order to nurture relationships and help ensure future business. · Issued RMA’s and related credits, arranged for the collection of past due invoices with buyers and AP staff. Show less



Cosmotronic

• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Account Manager

  • Jul 2002 - Jun 2005

  · Created new procedures for logging and tracking RFQ's which streamlined quote process and improved response time. · Investigated and resolved customer inquiries regarding delivery, price, quality, and product information/capabilities. · Called on potential clientele with the intent of establishing new accounts. ·Negotiated with vendors for improved pricing and delivery. · Reviewed blueprints/drawings and electronic data for printed circuit board requirements, and material callouts for accurate estimating. Generated quotations, and process orders. Show less



Pioneer Circuits, Inc.

• United States
• Aviation and Aerospace Component Manufacturing
• 1 - 100 Employee

• Customer Relations Representative

  • Jun 2001 - Jul 2002

  · Created sales orders, maintained purchase order files, updated order status reports, and aided production staff in the prioritizing and expediting of orders. · Facilitated communication between customers and various company departments. · Maintained positive customer relationships. · Created sales orders, maintained purchase order files, updated order status reports, and aided production staff in the prioritizing and expediting of orders. · Facilitated communication between customers and various company departments. · Maintained positive customer relationships.



Reliable Wholesale Lumber

• Huntinton Beach, CA

• Accounting Clerk

  • Jan 2000 - Oct 2000

  · Account auditing, credit checks, updating account files in Redbrick, reconciling product for accounts receivable, matching invoices to statements for accounts payable. · Generated business letters and memos, and performed 10 key data entry. · Shipping through UPS and FedEx. · Account auditing, credit checks, updating account files in Redbrick, reconciling product for accounts receivable, matching invoices to statements for accounts payable. · Generated business letters and memos, and performed 10 key data entry. · Shipping through UPS and FedEx.



Korea Data Systems

• Garden Grove, CA

• Returns Department Manager

  • Sep 1994 - Jun 1995

  · Established procedure for keeping detailed records of RMA numbers issued to national computer monitor wholesalers and end users. · Evaluated return requests to determine if products and defects were within the terms of the warranty. · Followed up on general status inquires and customer service requests. · Established procedure for keeping detailed records of RMA numbers issued to national computer monitor wholesalers and end users. · Evaluated return requests to determine if products and defects were within the terms of the warranty. · Followed up on general status inquires and customer service requests.