Experience

Boar's Head Resort

• Hospitality
• 1 - 100 Employee

• Associate Director of Sales

  • Sep 2023 - Present

  Charlottesville, Virginia, United States

• Senior Sales Manager

  • Nov 2022 - Oct 2023

  Charlottesville, Virginia, United States

• Group Sales Manager

  • Apr 2020 - Nov 2022

  Charlottesville, Virginia, United States Experience in all group sizes from executive meeting management through large conference buy-outs. Creating a space for members, guests, and internal clients to experience the history and hospitality of the Resort. Exceeding quarterly goals in assigned markets. Personal growth in planning & executing all UVA Foundation Board events at Boar’s Head Resort. Creating lead reports, proposals, contracts, diagrams, & BEOs. Training new Sales Managers in Forbes and sales standards. During a… Show more Experience in all group sizes from executive meeting management through large conference buy-outs. Creating a space for members, guests, and internal clients to experience the history and hospitality of the Resort. Exceeding quarterly goals in assigned markets. Personal growth in planning & executing all UVA Foundation Board events at Boar’s Head Resort. Creating lead reports, proposals, contracts, diagrams, & BEOs. Training new Sales Managers in Forbes and sales standards. During a transitional period assisted in the role of Membership Sales Manager for Boar’s Head Sports Club and Birdwood Golf.



Hershey Entertainment & Resorts Company

• United States
• Hospitality
• 700 & Above Employee

• Assistant Catering Manager

  • Sep 2019 - Apr 2020

  Hershey Country Club In September I was promoted to enhance my personal & team’s growth in sales, planning, & execution of corporate, social, weddings, & member events. I had begun working on these goals and responsibilities in April, which ultimately lead to my promotion in September. I am responsible in leading a team of servers, bartenders, and arrangements staff. My daily experience in creating contracts, diagrams, & BEOs for clients and understanding their needs is a critical part of my day. Site tours and… Show more In September I was promoted to enhance my personal & team’s growth in sales, planning, & execution of corporate, social, weddings, & member events. I had begun working on these goals and responsibilities in April, which ultimately lead to my promotion in September. I am responsible in leading a team of servers, bartenders, and arrangements staff. My daily experience in creating contracts, diagrams, & BEOs for clients and understanding their needs is a critical part of my day. Site tours and an emphasis on large corporate, social, and weddings has drawn more of my skills and enhanced my knowledge in event planning. The planning and execution of events for members and guests at Hershey Country Club from start to finish is completed through the team I am a part of.

• Assistant Banquet Manager

  • Sep 2016 - Sep 2019

  Hershey Country Club Hershey Country Club is an exclusive Club that is owned and operated by Hershey Entertainment & Resorts. As the Assistant Banquet Manager I worked both operational and behind the scenes. Daily I was responsible for leading shift for bartenders, servers, and the set-up team, working alongside on-site clients for events and planning with clients for future events. The creation of diagrams, BEOs, & training programs for staff were a part of my daily responsibilites. Leading & training servers… Show more Hershey Country Club is an exclusive Club that is owned and operated by Hershey Entertainment & Resorts. As the Assistant Banquet Manager I worked both operational and behind the scenes. Daily I was responsible for leading shift for bartenders, servers, and the set-up team, working alongside on-site clients for events and planning with clients for future events. The creation of diagrams, BEOs, & training programs for staff were a part of my daily responsibilites. Leading & training servers, bartenders, and arrangements staff to grow our hospitality and service to members and guests was a focal point. Along with billing our daily events, I was also lead on ordering and providing payment for all outside services & vendors through Birchstreet, Procure 2 pay system.

• Front Desk Attendant

  • Mar 2016 - Sep 2016

  Hershey Lodge Hershey Lodge is a resort that combines both family getaways with business guests. Hershey Lodge welcomes guests to over 15 suites and 665 guest rooms. With over 100,000 square feet of meeting space, Hershey Lodge is Pennsylvania's Largest Convention Resort. - By sweetly welcoming guests to Hershey and continuing the Legacy of Milton Hershey, I am able to share a spirit of warm hospitality with guests each day. - Sharing knowledge of Hershey, Hersheypark, and the Milton Hershey School is… Show more Hershey Lodge is a resort that combines both family getaways with business guests. Hershey Lodge welcomes guests to over 15 suites and 665 guest rooms. With over 100,000 square feet of meeting space, Hershey Lodge is Pennsylvania's Largest Convention Resort. - By sweetly welcoming guests to Hershey and continuing the Legacy of Milton Hershey, I am able to share a spirit of warm hospitality with guests each day. - Sharing knowledge of Hershey, Hersheypark, and the Milton Hershey School is a large part of guest interactions at Hershey Lodge. - Checking guests in and out of the resort,while anticipating their needs throughout their stay is how I am able to give exemplary service.



Walt Disney World

• United States
• Entertainment Providers
• 700 & Above Employee

• Front Desk Cashier & Runner

  • Aug 2015 - Jan 2016

  Disney's Pop Century Resort Pop Century Resort is made up of 8 buildings that total to 2,880 rooms. - I put into practice Disney's Four Keys: Safety, Courtesy, Show, & Efficiency every day to serve each guest as a VIP (Very Individual Person) - Warmly greeted guests, checked guests in & out, located & delivered packages, and interwove Disney's MagicBand technology in these processes - Trouble-shot and solved problems that occurred throughout guests' stay at Walt Disney World This was my role within the… Show more Pop Century Resort is made up of 8 buildings that total to 2,880 rooms. - I put into practice Disney's Four Keys: Safety, Courtesy, Show, & Efficiency every day to serve each guest as a VIP (Very Individual Person) - Warmly greeted guests, checked guests in & out, located & delivered packages, and interwove Disney's MagicBand technology in these processes - Trouble-shot and solved problems that occurred throughout guests' stay at Walt Disney World This was my role within the Walt Disney Company during my Disney College Program Fall 2015. Show less



Colonial Williamsburg Foundation

• United States
• Museums, Historical Sites, and Zoos
• 700 & Above Employee

• Cocktail Waitress

  • May 2015 - Aug 2015

  Williamsburg Inn Pool - Greeted and served guests both around the pool, patio tables, and the bar - Worked together with cook and bar tender to ensure timely service of food and beverages to guests - Tendered cash and credit cards using the point-of-sale-system Guests at the Williamsburg Inn Pool were a mix of both club members, and resort guests. I enjoyed interacting with all of the guests on a daily basis and sharing my love and knowledge of Colonial Williamsburg and the surrounding areas with guests… Show more - Greeted and served guests both around the pool, patio tables, and the bar - Worked together with cook and bar tender to ensure timely service of food and beverages to guests - Tendered cash and credit cards using the point-of-sale-system Guests at the Williamsburg Inn Pool were a mix of both club members, and resort guests. I enjoyed interacting with all of the guests on a daily basis and sharing my love and knowledge of Colonial Williamsburg and the surrounding areas with guests and members alike. Show less



James Madison University

• United States
• Higher Education
• 700 & Above Employee

• Hospitality Management Theme Dinner

  • Jan 2013 - May 2015

  Harrisonburg, Virginia Executed: Into the Wardrobe Theme Brunch Front of House Dining Room & Entertainment Manager http://sites.jmu.edu/wilsonsp14/ Worked: http://cirquedelumieres.wix.com/comeonecomeall http://sites.jmu.edu/spotswoodsp14/ http://sites.jmu.edu/sheldonfa13/ http://sites.jmu.edu/carrierfa13/ http://sites.jmu.edu/dukefa13/ https://sites.jmu.edu/dukesp14/ http://sites.jmu.edu/burrusssp14/ - Gained an understanding of full responsibilities for FOH and BOH… Show more Executed: Into the Wardrobe Theme Brunch Front of House Dining Room & Entertainment Manager http://sites.jmu.edu/wilsonsp14/ Worked: http://cirquedelumieres.wix.com/comeonecomeall http://sites.jmu.edu/spotswoodsp14/ http://sites.jmu.edu/sheldonfa13/ http://sites.jmu.edu/carrierfa13/ http://sites.jmu.edu/dukefa13/ https://sites.jmu.edu/dukesp14/ http://sites.jmu.edu/burrusssp14/ - Gained an understanding of full responsibilities for FOH and BOH positions - Prepared for both a reception and 5 course dinner - Decorated, setup, and prepared the venue for a successful evening - Hands-on training for proper table settings, serving skills, and guest interactions to create extraordinary moments of truth for the guests. - Served 120+ guests with extraordinary service at all events. Show less

• Hospitality Managerial Intern

  • May 2014 - Aug 2014

  Colonial Williamsburg Inn, Lodge, & Conference Center Forbes’ Four Star Hotels and a Member of the Leading Hotels of the World -Served extensively alongside managers, supervisors, and employees in the departments of: • Inn & Lodge Banquet Operations • Inn & Lodge Conference Services • Lodge Front Desk • Inn Concierge -Received extensive training in reservations, exceptional guest service, and hotel operations -Provided and maintained a high level of communication among all hotel divisions and guests -Created and… Show more Forbes’ Four Star Hotels and a Member of the Leading Hotels of the World -Served extensively alongside managers, supervisors, and employees in the departments of: • Inn & Lodge Banquet Operations • Inn & Lodge Conference Services • Lodge Front Desk • Inn Concierge -Received extensive training in reservations, exceptional guest service, and hotel operations -Provided and maintained a high level of communication among all hotel divisions and guests -Created and implemented a mini-management project within the Kid's Corner at the Williamsburg Lodge Front Desk.The project included a game rental log, a Kid's Corner set-up & diagrams, and developing an inventory system. Show less

• Shield's Storehouse, Visitor Center Cafe, Dubois Grocer, & Raleigh Tavern Bakery Cashier & Attendant

  • May 2012 - Dec 2013

  WIlliamsburg, Virginia Website: http://www.colonialwilliamsburg.com/do/restaurants/historic-dining-taverns/shields/ - Provided extraordinary service to the guests of Colonial Williamsburg - Greeted guests and served frozen beverages, ice cream, drinks, and snacks - Recorded sales and tendered cash and credit cards via the InfoGenesis POS system



ARAMARK

• United States
• Hospitality

• Extern

  • Jan 2013 - May 2013

  Harrisonburg, Virginia - Opportunity to apply what is learned in the classroom in a hands-on atmosphere - Provide the highest level of extraordinary customer service to fellow classmates, professors, and staff members - Properly put TIPS and ServSafe learning certifications into practice within the JMU Dining Services facilities - Learn safety, responsibility, leadership, and management techniques from managers within Aramark: JMU Dining Services http://www.aramark.com/



Williamsburg Indoor Sports Complex

• United States
• Recreational Facilities

• Head Summer Camp and After School Camp Counselor

  • Jun 2009 - Sep 2011

  Williamsburg, Virginia Website: http://thewisc.com/ - Planned daily activities, games, and themed events for elementary and middle school children - Monitored and assisted children with homework during after school program - Supervised camp counselors assigned to same age group - Exercised crisis communication and conflict resolution skills when interacting with parents

• Summer Camp and After School Assistant Camp Counselor

  • Jun 2007 - May 2009

  Williamsburg, Virginia - Executed planned activities for assigned children - Assisted with planning games and daily activities - Nurtured and directed children