Experience

Meta Payments

• United States
• Financial Services
• 1 - 100 Employee

• Software Test Analyst, CTFL

  • Jun 2018 - Present

  Sioux Falls, South Dakota Area

• Software Test Analyst

  • Jun 2018 - Present

  Sioux Falls, South Dakota Area Improving the quality on innovative products and solutions by providing independent and objective assessments of conformance to the mutually-agreed upon requirements. Verify that the products and systems perform according to the function, design and implementation requirements defined in the specifications. -Engage with the various departments and subject matter experts to ensure standards are upheld while reducing technical debt -Create test scenarios using the Gherkin methodology… Show more Improving the quality on innovative products and solutions by providing independent and objective assessments of conformance to the mutually-agreed upon requirements. Verify that the products and systems perform according to the function, design and implementation requirements defined in the specifications. -Engage with the various departments and subject matter experts to ensure standards are upheld while reducing technical debt -Create test scenarios using the Gherkin methodology, assist in automating and then running these tests -Work closely with Software Developers, DBAs, PO's and Stakeholders to ensure features meet expectations -Member of an Agile Team and participate in all agile ceremonies

• EFT Relationship Manager

  • Feb 2018 - Present

  Sioux Falls, South Dakota Area EFT Relationship Manager works as a liaison between originators, prepaid card program managers, processors and the bank for program development, implementation, enhancements, and overall relationship with management, project managers, and relationship managers for the implementation, maintenance and overall support of EFT Partners. Will assist in the development of operational strategies, policies & critical measurements for the following products and services such as: ACH, Wire Transfer… Show more EFT Relationship Manager works as a liaison between originators, prepaid card program managers, processors and the bank for program development, implementation, enhancements, and overall relationship with management, project managers, and relationship managers for the implementation, maintenance and overall support of EFT Partners. Will assist in the development of operational strategies, policies & critical measurements for the following products and services such as: ACH, Wire Transfer, Check21 and Online Banking.

• Business Process Analyst

  • Jun 2016 - Feb 2018

  Edges II The Business Process Analyst aids Meta in preparing and conducting process improvement events. The Process Analyst will prepare materials for use in the events, coordinate with department management and participants, lead instruction on the use of process improvement tools, facilitate team decisions, assist in the development of implementation action plans and assist with follow up. Participates in, and coordinates, the development of event Charters and scheduling of the events. Works with… Show more The Business Process Analyst aids Meta in preparing and conducting process improvement events. The Process Analyst will prepare materials for use in the events, coordinate with department management and participants, lead instruction on the use of process improvement tools, facilitate team decisions, assist in the development of implementation action plans and assist with follow up. Participates in, and coordinates, the development of event Charters and scheduling of the events. Works with Project Champion and Leader to assure appropriate participation and support. Assists in locating and reserving meeting locations and coordinating the materials necessary for a successful event. Attends the event follow-up to monitor the progress of planned improvement implementation to assure timely action, appropriate management support, and achievement of expected benefits.

• Business Process Mapping Specialist

  • Aug 2013 - Jun 2016

  Sioux Falls, South Dakota Area The Business Process Mapping Specialist aids Meta in establishing and using a Business Process Management System by which processes can be identified, mapped, measured and continuously improved with a goal of ongoing organizational excellence. The role is fundamental in helping the business succeed by cultivating and documenting an understanding of business processes and working practices within Meta which can be executed by the business areas. The Business Process Mapping Specialist serves as… Show more The Business Process Mapping Specialist aids Meta in establishing and using a Business Process Management System by which processes can be identified, mapped, measured and continuously improved with a goal of ongoing organizational excellence. The role is fundamental in helping the business succeed by cultivating and documenting an understanding of business processes and working practices within Meta which can be executed by the business areas. The Business Process Mapping Specialist serves as a catalyst for process mapping, measurement and continuous performance improvement while focusing on the accomplishment of enterprise strategies with an emphasis on process efficiency and effectiveness.

• Relationship Manager

  • Sep 2011 - Aug 2013

  Sioux Falls, South Dakota Area Represents clients internally to bank departments and represents Meta Payment Systems to clients, processors, associations and other external entities. Work with all parties toward program development and implementation including Visa, MasterCard, Discover, numerous load networks. Contribute to ongoing proactive communication with Program Managers regarding existing and developing products and programs. Maintain thorough knowledge of contractual relationships between all… Show more Represents clients internally to bank departments and represents Meta Payment Systems to clients, processors, associations and other external entities. Work with all parties toward program development and implementation including Visa, MasterCard, Discover, numerous load networks. Contribute to ongoing proactive communication with Program Managers regarding existing and developing products and programs. Maintain thorough knowledge of contractual relationships between all parties. Identify customers' needs and presents products and services that meet those needs. Demonstrate customer service by managing difficult or emotional customer situations, responding promptly to customer needs, soliciting feedback for improvement and responding to requests for service and assistance

• Sr. Account Coordinator

  • Oct 2010 - Sep 2011

  Sioux Falls, South Dakota Area

• Account Coordinator

  • Sep 2008 - Oct 2010

  Sioux Falls, South Dakota Area



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Account Collector/Sales Representative/ Ops Desk

  • Jun 2005 - Sep 2008

  Displaying a professional manner while selling, teaching and showing the debtors or patients how to pay their debts in full within a timely manner .