Experience

ESL Federal Credit Union

• United States
• Financial Services
• 500 - 600 Employee

• Teller

  • Jul 2009 - Present

  *Accountable for servicing members within operational and service level guidelines while achieving sales expectations, achieve team sales goal, participate in efforts to achieve service performance levels, meet transactions per FTE targets to support wait time goals, achieve operational goals and expectations, balancing and accuracy, meet audit, compliance and operational controls, adhere to member focus processes and … Show more *Accountable for servicing members within operational and service level guidelines while achieving sales expectations, achieve team sales goal, participate in efforts to achieve service performance levels, meet transactions per FTE targets to support wait time goals, achieve operational goals and expectations, balancing and accuracy, meet audit, compliance and operational controls, adhere to member focus processes and expectations, participate in coaching processes to improve proficiency in member focus behaviors, attend sales meetings, participate in sales activities to increase sales success, use same member focus skills and behaviors to improve internal customer satisfaction performance, leadership in end of day processes and assisting other tellers as necessary Show less *Accountable for servicing members within operational and service level guidelines while achieving sales expectations, achieve team sales goal, participate in efforts to achieve service performance levels, meet transactions per FTE targets to support wait time goals, achieve operational goals and expectations, balancing and accuracy, meet audit, compliance and operational controls, adhere to member focus processes and … Show more *Accountable for servicing members within operational and service level guidelines while achieving sales expectations, achieve team sales goal, participate in efforts to achieve service performance levels, meet transactions per FTE targets to support wait time goals, achieve operational goals and expectations, balancing and accuracy, meet audit, compliance and operational controls, adhere to member focus processes and expectations, participate in coaching processes to improve proficiency in member focus behaviors, attend sales meetings, participate in sales activities to increase sales success, use same member focus skills and behaviors to improve internal customer satisfaction performance, leadership in end of day processes and assisting other tellers as necessary Show less



Pier 1 Imports

• Rochester Area, New York

• Store Manager

  • Nov 2002 - Jul 2009

  Provide leadership, management and supervision in all aspects of managing a Pier 1 store. Functions include customer sales and service, recruiting, interviewing, hiring, and training new associates, visual merchandising, inventory management, receiving, merchandise management, cash management, supervision of all associates and managers, analysis of best seller reports, and Inventory, Sales, and Gross Profit Analysis reports, analyze P&L reports, administrative functions including scheduling… Show more Provide leadership, management and supervision in all aspects of managing a Pier 1 store. Functions include customer sales and service, recruiting, interviewing, hiring, and training new associates, visual merchandising, inventory management, receiving, merchandise management, cash management, supervision of all associates and managers, analysis of best seller reports, and Inventory, Sales, and Gross Profit Analysis reports, analyze P&L reports, administrative functions including scheduling, writing and administering annual reviews, daily and monthly sales audits, delivery billing, central supply ordering, merchandise billing, electronic and verbal communication with Regional Manager and Home Office. Show less Provide leadership, management and supervision in all aspects of managing a Pier 1 store. Functions include customer sales and service, recruiting, interviewing, hiring, and training new associates, visual merchandising, inventory management, receiving, merchandise management, cash management, supervision of all associates and managers, analysis of best seller reports, and Inventory, Sales, and Gross Profit Analysis reports, analyze P&L reports, administrative functions including scheduling… Show more Provide leadership, management and supervision in all aspects of managing a Pier 1 store. Functions include customer sales and service, recruiting, interviewing, hiring, and training new associates, visual merchandising, inventory management, receiving, merchandise management, cash management, supervision of all associates and managers, analysis of best seller reports, and Inventory, Sales, and Gross Profit Analysis reports, analyze P&L reports, administrative functions including scheduling, writing and administering annual reviews, daily and monthly sales audits, delivery billing, central supply ordering, merchandise billing, electronic and verbal communication with Regional Manager and Home Office. Show less



Catholic Family Center

• Rochester Area, New York

• Foster Care Caseworker/ Independent Living Coordinator

  • May 2000 - Sep 2002

  Responsible for the care and supervision of children while they were in foster care. Supervised visitation between birth parents and children. Attended court hearings, testified under oath Partnered with Monroe County Department of Social Services, Child Protective Services, birth parents, child in care, and foster parents to design goals and timeline for child’s safe return to birth parent. Responsible for the care and supervision of children while they were in foster care. Supervised visitation between birth parents and children. Attended court hearings, testified under oath Partnered with Monroe County Department of Social Services, Child Protective Services, birth parents, child in care, and foster parents to design goals and timeline for child’s safe return to birth parent.