Experience

Melita Group

• United States
• Human Resources
• 1 - 100 Employee

• Employee Support Services Manager

  • Mar 2019 - Present

  • Overall responsibility for all employee support services/processes for clients of Melita• Manage and support in house People Operations Coordinators, Benefits Help Desk Reps and Benefits Administration Specialists• Oversee workflows • Monitor quality and quantity of work of all team members• Constant improvement of process and procedure• Establish team goals and coordinate individual goals of each team member to align with team goals• Team communications and coordination of efforts • Measure and track Workload and Work Quality Metrics for each team member• Escalation point for employee support issues• Work closely with technology team to ensure maximized efficiencies and effectiveness with SF technology• Assist Benefit Specialists with support during high volume open enrollment season.

• HR Client Support Supervisor

  • Jul 2015 - Present

  A key position to the dynamic and growing Help Desk Team the provides expert HR & benefit assistance to our client's employees in a timely, accurate and friendly manner via phone and email. Act as support to the internal HR and benefits specialists with accurate administration of important client support activities such as new hire processing, benefits enrollments, tracking and collection of employee documents. Provide training and mentor other team members in learning and developing the expertise and customer service skills. Works hand in hand with management to measure, track and improve the quality of support delivered by the Help Desk team.



Capitol Chevrolet of San Jose

• San Jose, California

• Guest Relations Manager

  • Aug 2014 - Jul 2015