Holly Scott
Regional Customer Success Manager at OneFile- Claim this Profile
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Topline Score
Bio
Mark Francis
I have known Holly personally for well over 10-years. Holly is a true professional when it comes to setting high standards in her work life, which also translate to her personal life goals and achievements and future ambitions - which are numerous. Always one to put her client needs first whilst also championing and promoting the hard work of her colleagues and co-workers. A firm believer in TEAM!! Whilst highly ambitious and self-confident, Holly has a firm grasp that it is ultimately hard work and the willingness to go the extra mile that really sets her apart from the crowd. I recommend Holly for any customer focussed leadership role where energy, commitment and passion play a leading part on the pathway to success.
Andrew Mannion
Have worked with Holly for over 10 years. She’s the customer service professional. Always polite, happy and will do anything to resolve issues and keep people happy. Top of her game and amazing personality and way with customers. Always a pleasure to deal with.
Mark Francis
I have known Holly personally for well over 10-years. Holly is a true professional when it comes to setting high standards in her work life, which also translate to her personal life goals and achievements and future ambitions - which are numerous. Always one to put her client needs first whilst also championing and promoting the hard work of her colleagues and co-workers. A firm believer in TEAM!! Whilst highly ambitious and self-confident, Holly has a firm grasp that it is ultimately hard work and the willingness to go the extra mile that really sets her apart from the crowd. I recommend Holly for any customer focussed leadership role where energy, commitment and passion play a leading part on the pathway to success.
Andrew Mannion
Have worked with Holly for over 10 years. She’s the customer service professional. Always polite, happy and will do anything to resolve issues and keep people happy. Top of her game and amazing personality and way with customers. Always a pleasure to deal with.
Mark Francis
I have known Holly personally for well over 10-years. Holly is a true professional when it comes to setting high standards in her work life, which also translate to her personal life goals and achievements and future ambitions - which are numerous. Always one to put her client needs first whilst also championing and promoting the hard work of her colleagues and co-workers. A firm believer in TEAM!! Whilst highly ambitious and self-confident, Holly has a firm grasp that it is ultimately hard work and the willingness to go the extra mile that really sets her apart from the crowd. I recommend Holly for any customer focussed leadership role where energy, commitment and passion play a leading part on the pathway to success.
Andrew Mannion
Have worked with Holly for over 10 years. She’s the customer service professional. Always polite, happy and will do anything to resolve issues and keep people happy. Top of her game and amazing personality and way with customers. Always a pleasure to deal with.
Mark Francis
I have known Holly personally for well over 10-years. Holly is a true professional when it comes to setting high standards in her work life, which also translate to her personal life goals and achievements and future ambitions - which are numerous. Always one to put her client needs first whilst also championing and promoting the hard work of her colleagues and co-workers. A firm believer in TEAM!! Whilst highly ambitious and self-confident, Holly has a firm grasp that it is ultimately hard work and the willingness to go the extra mile that really sets her apart from the crowd. I recommend Holly for any customer focussed leadership role where energy, commitment and passion play a leading part on the pathway to success.
Andrew Mannion
Have worked with Holly for over 10 years. She’s the customer service professional. Always polite, happy and will do anything to resolve issues and keep people happy. Top of her game and amazing personality and way with customers. Always a pleasure to deal with.
Credentials
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Customer Success Manager : Fundamentals to your CSM career
UdemyMar, 2022- Nov, 2024
Experience
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OneFile
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United Kingdom
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E-Learning Providers
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1 - 100 Employee
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Regional Customer Success Manager
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May 2022 - Present
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Jones Homes UK
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United Kingdom
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Real Estate
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1 - 100 Employee
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Sales Progression Manager
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Jan 2011 - Jul 2022
My role was focused on customer success activities to ensure our customers get the value they were expecting from our product as it is undoubtedly the highest value purchase a person will ever make. I made it my mission to ensure that interdepartmental collaboration was at the forefront of every milestone to enhance the quality of our customer journey. Key Responsibilities: Identify and map indicators of success or friction within the customer journey Analyse data to drive continuous improvement and identify risk Review, report and present on sales pipeline analysis against budget Ensure all customer feedback is unraveled, explored and used to add value to the service we offer Inspire others to think creatively and develop ideas via questioning and look at situations from alternate viewpoints Ensure best practice sales process is adhered to and exchange deadline achieved Manage and motivate people Create and continually enhance robust reporting mechanisms to ensure consistent communication of KPI's Monitor leading indicators and implement mitigation plans ensuring consistent communication Key Achievements : Implementing a seamless delivery of our Eque2 software nationally and achieving enthusiastic engagement from all users Achieving HBF 5* rating for customer satisfaction Improving stakeholder collaboration and exceeding the target timeline reduction by 14% Key Skills: Relational intelligence Organisational accuracy Natural ability to confidently take control Inquisitive problem solver Responsible tasking Proactive strategic thinker Analytical Resilient Show less
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Rowlands Field Cunningham
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Commercial Real Estate
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1 - 100 Employee
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Legal Executive
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Jun 2007 - Dec 2010
During my time at Rowlands Field Cunningham I was responsible for a large caseload of new build plot sales for some of the UK’s leading house builders which gave me all the experience I needed for my current role. I will always be proud of myself for making this leap at a young age and holding my own within a very experienced team. During my time at Rowlands Field Cunningham I was responsible for a large caseload of new build plot sales for some of the UK’s leading house builders which gave me all the experience I needed for my current role. I will always be proud of myself for making this leap at a young age and holding my own within a very experienced team.
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Baileys Solicitors
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Cheadle Hulme
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Conveyancing Assistant
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Nov 2004 - Jun 2007
I joined this company after completing work experience as part of my college studies. I was fortunate to be able to support a conveyancing solicitor and obtain experience of the conveyancing process, letter writing, how to effectively communicate, deal with clients and how to run a business. I will always be grateful for this position as it gave me great experience from a young age. I joined this company after completing work experience as part of my college studies. I was fortunate to be able to support a conveyancing solicitor and obtain experience of the conveyancing process, letter writing, how to effectively communicate, deal with clients and how to run a business. I will always be grateful for this position as it gave me great experience from a young age.
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Education
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1998 - 2003
Bramhall High School
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